2024 Hyundai Santa Fe

We just brought this vehicle in for the ongoing transmission problem (previously reported to your agency after the car self-accelerated), as well as the missed seatbelt recall that was not addressed at the last dealership. I advised the service advisor that the seatbelt recall needed to be fixed. The service advisor contacted us several hours later to tell us that they were replacing the transmission. 10 days later we picked up the vehicle after the transmission replacement, and the service advisor told us they did not do the seatbelt repair, citing lack of parts and/or special order. I asked if this was a safety issue and if I should leave the vehicle with them for longer, but was told not to worry about it, and to bring the vehicle back at another time. Fast forward to today, and the vehicle is rolling forward when we start it. This is worse than the way it rolled forward before the transmission replacement. Coupled with the disregard for the seatbelt recall, I believe there is a serious safety issue with this vehicle. I have notified Hyundai Corporate, as well as our attorney, and will be contacting the dealership to drop the vehicle off. I have a video recording of the car rolling forward during startup, but it appears I cannot upload it here. I have forward that video to the above mentioned entities, and am happy to share it with your agency as well.

Hola, he llevado mi coche al concesionario 4 veces las 2 primeras veces me dijeron que eran recall el auto en parking siguió caminado los volví a llevar después de 20 días dijeron que unos roedores se habían comido el harness ese fue el diagnóstico que me dieron hablé con el seguro y el seguro iba a pagar pa reparación cuando les pidió foto del problema cambiaron la versión de que no que disculpa que no está comido por roedores cuando ellos me dieron un papel que decía eso me cobraron 570 diales por otro diagnóstico ya el seguro no quiso arreglar eso pude una queja con Hyundai motor y nada nadie se hace responsable e llevado el auto a 3 talleres diferentes y nadie sabe que tiene el auto y el dealer cada vez que fuy me decía una cosa diferente que puedo hacer al respecto

We have had several transmission issues with this vehicle for over a year. On March 5th we dropped the car off for an oil leak, a malfunctioning middle row seat belt, and an on going transmission clunk and roll. The dealer repaired the oil leak, replaced the seat belt, (damaged the interior of the vehicle while doing so, then denied it) and said they were unable to replicate the transmission problem. The car went back to the dealer again on March 26 for the transmission clunk and roll. They kept it for 8 weeks, and said they couldn’t replicate the issue. I have confirmation that they didn’t even start the vehicle for 4 weeks. We picked up the Vehicle on May 22, and the issue persists. Yesterday, when pulling out of a gas station, the vehicle accelerated on its own until I intervened stepping on the brake pedal. When I typed in the issue to Google, I was made aware that the vehicle now has a front seat belt safety recall from April 6, which the dealer didn’t even advise us on or offer to repair. I am finding out about this on an interstate family drive and we are of course terrified of driving our vehicle now, based on the unintended accessories and now faulty front seat seat belts. I have asked Hyundai serval times for a buy back which they have refused. Corporate has asked us to bring the car back to the dealer this week, and we are about to sign papers with a lemon law lawyer tomorrow. I wanted to at least file this complaint so that it is in writing should something happen to us in our travels this week. This has all been so unacceptable with Hyundai. We bought this car new and it is paid off.

This is related to the recent issue with a '26 Palisade Calligraphy and the stop sale due to the 2nd row seat killing a [XXX] . I just went out and tried this on my ’24 Santa Fe Calligraphy with the 2nd row captains chairs and the electric button on the top of the seat. First off, if the seatbelt is secured, the button is disabled. Our rear facing car seat is a Britax click tight which uses the seatbelt to secure it. If the seatbelt is not secured, the button works. I sat in the seat (adult male), reached back and pushed button, and the seat started to compress me while sitting in it. Once I started to resist, the seat stopped, but it did not back off. I had to use more pressure than expected. I had to reach back and push the button again to get out. I did the same test again this time using my arm and I had to put moderate pressure to get the seat to stop. More pressure than I expected was required. I don’t know many details on the tragic death of the [XXX] old but I believe they were in a rear facing car seat that was not using the seat belt and instead using the latch connectors to secure it to the seat. This means the button in the Palisade was operable (assuming it’s like the Santa Fe) and I can totally see the seat back coming down onto the rear facing toddler. Whatever fix Hyundai does for the Palisade needs to be done on the Santa Fe as well as it is dangerous for small kids with how it works currently. There has to be a way to detect pressure on the seat and render the button inoperable just like when the seatbelt is secured. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Both driver and front passenger seat belts are nearly impossible to snap it and it is just as hard to get them to release. Sometimes you think it is snapped together and it comes out going down the road. I have taken it to the dealer and they said the parts are on back order and have been for a long time. This is a serious safety issue. It looks to me like they would be on top of something like this. If there is an accident I don't trust the seat belts to protect me and my family. It has not been listed as a recall yet so I do not understand why they would be on back order for so long.

In TWO separate occasions, the middle row seatbelts have unbuckled on THEIR OWN. We have also had issues with the buckles NOT buckling OR unbuckling when prompted. (Like it’s stuck in the buckle to unbuckle or won’t click in) Other issue is the car will randomly tell me my child is unbuckled but they are NOT. Today, the sensor went on and off multiple times telling me buckled, unbuckled, over and over meanwhile my child was buckled. Why is it telling me she’s not buckled if she is….??? And why has the belts unbuckled on their own? (The first time it was my toddler in his car seat who CANNOT reach the buckle)

Having great difficulty releasing the seat belt. At times, have to repeat pressing red release button. I’ve been using seat belts in more than 50-75 cars on my life experience and never had trouble releasing my seat belt. This problem is consistent with all family members who drive this car. I’m concerned if an emergency situation occurs, my family will not be able to get out of car quickly.