2023 Hyundai Santa Fe

SAFETY ISSUE: EXPLODING SUNROOF While driving my 2023 Hyundai Santa Fe Limited to work approximately at 6:15AM CST on 9/30/2024 on I-170 southbound in St. Louis, MO, the panoramic sunroof exploded. Car systems did not contain an indicator light or alert that the sunroof was stressed and about to explode. No debris (stone, rock, tree branch, item falling off a car or truck) or falling bird causing this sunroof damage. After the sunroof explosion, I continued driving. No other damage to my automobile or any other car on highway.

The vehicle's software update initiates upon start-up without the option to delay to a different time. The three updates I've received this year have taken 20-30 minutes each to complete, while I'm traveling. These updates disable hands-free calling, all media and GPS. I can't confirm if any other vehicle safety components are disabled. I don't use them. I contacted my dealer and they stated that's how it works, and there is no option to delay the update. When the update initiates it states the update can continue without the vehicle "ON". Wouldn't it be safer to have the ability to schedule it to a later time when the vehicle isn't being used? Similar to a cellphone update?

I purchased a 2023 SantaFe brand new mid-January, In June I noticed an issue with the car. I called Steele Hyundai in June to get an appointment and was told by Margarita that they didn’t have availability until September. REALLY. So, I went online and filled out an appointment and got an earlier appointment for August. Crazy Right? I then contacted Hyundai corporate to file a complaint, and was given a case number and Tina is the case worker. I brought the car in on [XXX] and left it there till [XXX]. Problem ended up a transmission needed replacement. WOW, quality!! I picked the car up on that Friday and it sat in the garage during labor day weekend. I first got back in the vehicle on Tuesday, [XXX] and knew immediately it wasn’t fixed. I decided to go to a different dealership for service World Car Hyundai in San Antonio and made an appointment for [XXX]. I called [XXX], spoke with Todd and explained needing a loaner. He asked me what I was bringing it in for, told him I had the transmission replaced. He said to give it a week to get the computer to adjust to my driving. SAY WHAT? So, I did and no bueno. I called again on Thursday, [XXX] to bring it in to World Car and spoke with Justin and made an appointment for Tuesday [XXX]. On Saturday, [XXX], we took the car to Austin for my husband to determine what he thought, he said, “this car isn’t drivable”. On Monday, [XXX], I cancelled my appointment for World Car because Todd said Steele knows the history of what work they did, and it would be best. My husband dropped the car off at Steele on Monday without an appointment. The service director Rene is familiar with my vehicle and today when I called him about the car, he said it’s the TRANSMISSION AGAIN. My question is what is wrong with the quality of the engineering or the quality of the service technology. I DON’T trust this car, I need a SOLUTION. I need an answer. I need you to fix this problem with this C INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The forward collision warning system engages and slows the car, often very abruptly, when on the highway and only when cruise control is on. It happens after we have been on the highway for a few hours, thus the dealer cannot reproduce the incident. It happens a few times on every road trip and is very disturbing when there are no other vehicles or obstacles in the road or nearby. We have reported this to the dealer several times and they can find nothing wrong. I provided a photo to the dealer of the dashboard showing the cruise control on, the forward collision system DISENGAGED, and the forward collision warning activated. Dealer states they have recalibrated the system but can replace no parts unless a part is found to be faulty. The latest suggestion yesterday from the dealer was to "get out" of the car before the issue gets worse.

I was driving the car moving in reverse to exit my driveway. I placed the car in Park and while the engine was running I exited the car. Upon exiting the car, the car immediately started to roll forward and crashed through my garage door leveling it to the ground. The car continued moving forward into the garage and came to a stop blocked by built in shelving at the back end of the garage. I could have been injured had the car started to roll while I was exiting the car or had some been in front of the car. No warning lamps or messages prior to the incident. The car has a safety feature if moving in Drive or Reverse and the driver door is opened the car shifts into Park. That feature failed. The car was inspected by a Hyundai dealer and claim no error codes found and dismissed any other information as provided in this report

Driving down the interstate yesterday & heard a very loud ‘POP!’ Looked when I got home to find that the sunroof glass had shattered (as has, apparently, happened to more than a few vehicles by Hyundai, as well as other manufacturers), & fell onto the fabric liner below it. Thankfully, I did not have any of my grandchildren in the back seat at the time, & the sunroof was closed. At the very least, Hyundai needs to replace and repair the glass, & be sure, before it’s returned to me, that it’s better than it was when it was new.

While driving on [XXX] at 65 MPH, without warning the sunroof spontaneously exploded and shattered. It produced an extremely loud bang, like a gunshot, startling me to where I almost lost control of the vehicle. There were no vehicles in front of us, no vehicles behind us, and nothing above us (not traveling under a bridge or overpass). We were traveling in the state of Mississippi at the time and it was 58 degrees and raining, NO HAIL was coming down ever. The dealer cannot explain why this would happen but would not cover it under warranty. The vehicle is brand new with 4,100 miles on it when this occurred. Insurance company is paying for the repair which is now complete. The shattered sunroof is thrown away but I have pictures of it right after it happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)