2023 Hyundai Santa Fe

Early March 2025 the vehicle was put car in park, got out of car to close yard gate, turned around to walk back to car but car was rolling forward and hit the flat bed trailer causing approximately $5000 in damage. It was put in park before getting out but jumped gear before getting back in. Another common problem is slamming the emergency brake on when attempting to drive. Was at a red lite left turn stop sign with foot on the brake. When the light turned green took foot off brake & put foot on accelerator to go forward, the car slammed the emergency brake on. This has happened approx 6 times in the 1-1/2 years of ownership.

On [XXX], a 2023 Hyundai Santa Fe SEL (VIN: [XXX] ) spontaneously caught fire ~8 hours after parking, per fire report (Walla Walla Fire Dept.). The fire destroyed the hyundai santa fe sel engine compartment and totaled 5 vehicles with a total value of over $400,000 not including personal property to the parties involved. I was not the Hyundai’s renter/operator; the vehicle was rented by a third party from Enterprise. Despite no active recall for this VIN, the vehicle contained: Mando ABS module, Mando EPS module similar to known defective parts of the same year, and Hyundai Mobis tow hitch harness, all of which have known defect/recall history in similar make/Model equivalent vehicles. This case may involve VIN exclusion errors or latent product defects similar to recent defects INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car loses power. The battery and key ignition light keep coming on. A message displays auto engine off. Please shift to n or p and start engine manually. After communicating and showing video proof of the incident, the dealership replaced the alternator and battery. The issues started around 5000 miles. The infotainment system lags and the car lags. Sometimes I am left on the road because the case refuses to cut on or off.

My car won’t shift on the highway and all of a sudden I can’t drive more than 40mph. It also has not wanted to let me press on the gas and make it go as I’m driving bc Its jerking 4 or 5 times before it’ll register and go. Also, not too long ago, I was in a parking lot and went to leave and my car never notified me that there was a huge pillar next to me and I crashed into it, it was in my blind spot and couldn’t see it. My car has had many many other issues in which I can’t list, but I truly bought a lemon.

Driving on [XXX] in Victorville; sunroof shattered. Originally thought it was a tire blowout but there were no indications on the dash, no alerts, etc. Pulled over when safe to inspect vehicle and to make sure my kids were safe. Upon pulling over and exiting the vehicle, I started to make my way around the car to check the tires. All 4 tires were completely fine. Made a second round to double check everything, see if something went under the car, there was no sign of any damage. As I was getting into the car I noticed a huge hole in the sunroof, it was completely shattered. Safety of my family was at risk but fortunately it was a chilly morning and the sunroof was closed. Vehicle is available for request if needed but it currently located at the local Hyundai dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car has shut down unexpectedly for at least six times while driving at roads and highways. When this happens, engine stalls and nothing works and all alarms and check lights turn on and activated. Driver has to pull the car to the roadside which cannot be imagined when in a highway with all cars driving at 65-70mpH and the car suddenly slows down to stop. The other problem is that when the car is turned off and on again, all alarm and faults go away, and it can be driven again! It clears all safety and alarm checks and lights and behaves like nothing has happened. Car was bought on June2023. The first incident happened on Aug2023 and the next one on Sep2023. The next incidents on Feb2024, Sep2024, Nov2024 and the most recent on March 2025. The car has taken to the Sport Durst Hyundai dealership (Durham, NC) after incidents, however dealership did not perform any repairs in first four times claiming they could not duplicate the incident! (service reports attached for 3) After the third incident, we opened a case with Hyundai company trying to invoke the Lemon law, but our request did not go through despite all evidence we provided. Shamefully, their final suggestion to us was to sell the car! This was around March/Apr 2024. (Final decision letter attached) On fifth time, the driver did not shut down the car and towed it to the dealership while leaving electrical system on. They checked the car and claimed they found the cause and changed a part from car claiming it has been fixed. This was on Nov.2024. At the time we did not notice but, apparently that was a lie to make us quiet. The last time (sixth time) the same incident happened on [XXX]. The car was towed to dealership and is left there. We do have all screenshots from engine failures, although the dealership tried to wipe the history at some point. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The accelerator stuck and the vehicle crashed. The vehicle is totaled. It happened [XXX]. No one has yet inspected the vehicle. I notified Hyundai about 5 days ago. The phone number of the towing company is 516 433 1011. The following link is a YouTube video of the accident: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Took vehicle to the dealership on Jan 3, 2025 for the 15k mile oil change. They informed me they completed the multi-point inspection, with no issues discovered. Jan 10, 2025 I attempted to us the horn and discovered it didn't work, so I immediately went back to the dealership and scheduled a service, to troubleshoot the horn. Jan 20, 2025 dealership discovered both horns were defective and replaced both. Very strange for both horns to die so early. 🤔

Just purchased the vehicle one week ago. I bought it used from a Hyundai dealer. Just discovered that the horns don't work, either the high tone or the low tone. I discovered it when I went to use the horn to alert a driver who was coming into my lane, pushed the horn on the steering wheel and nothing! I've checked the fuse and it is fine. Internet research shows this to be a prolific problem with Hyundai's. Because the horns don't work, neither does the alarm system. I tested by pushing the panic button on the key fob. The lights flash, like the alarm is trying to fully work, except the horns don't sound. I will be bringing it to the dealer as it is still under warranty.