2017 Hyundai Santa Fe

2017 Santa Fe with 85k miles suddenly has engine failure. Come to find out this is a common problem in these vehicles specifically. Was stranded on the side of the freeway for over four hours. Told me there was practically nothing they could do for it. Never had an issue before and got regular oil changes before the 3k mile mark. Told me the engine threw a rod. Never had a problem like this with any other car, even ones much older (over 7 years over).

While driving, the vehicle lost its brakes and rolled to a stop on [XXX] at that point the vehicle compartment began to fill up with black smoke and soot and flames started to come out of vents. My daughter immediately grabbed her dog and exited from the vehicle to a safe spot away from the car. Within 10 seconds the vehicle exploded and erupted into a 20 ft fireball. If my daughter would have hesitated she could have been killed. Hyundai inspected the vehicle and found nothing conclusive except that this problem has been documented in other Incidents. The vehicle was declared to be totaled. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at 60 MPH, the vehicle lost automotive power. No warning light illuminated. The contact was able to pull over to the side of the road and the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine had seized. The vehicle was not repaired and remained with the independent mechanic. The manufacturer was not notified of the failure. The failure mileage was 131,000.

I took my Hyundai Santa Fe sport to Central Valley Hyundai in Modesto, CA on 10/31/2024 to have a diagnosis done to the car since the car turned off on me while I was driving and after a week being at the dealership this was their response. Hello [XXX], sorry for the late reply! We are short handed today, and busy! Anyways, My technician had the chance to take a look at your vehicle. Your vehicle is going to need an engine due to it not passing the bearing clearance test. I submitted paperwork to Hyundai and I am currently waiting to hear back from them in regards to a decision. I will let you know as soon as I hear something. after another week went by this is what Hyundai had to say. I just checked, and they declined the coverage of your engine, this was their response: The vehicle is not eligible for extended warranty TXXI. Per the terms of the extended warranty, the campaign 953 software must have been installed on the vehicle prior to bearing malfunction. Our records indicate campaign 953 was not completed on this vehicle. For further clarification, the terms of the extended warranty and related settlement. Notice may be reviewed here. [XXX] . No goodwill assistance is being offered at this time I was never made aware of a recall that needed to be done to the engine. I never received a letter in the mail and also I spoke to Hyundai customer service and they said that I never received the notice due to being sent to the original owner which was a car rental business. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving my 2017 Hyundai Santa Fe Sport, I heard a knocking sound coming from the engine. Shortly afterward, the vehicle began moving jerkingly forward, and the oil, engine, and battery warning lights illuminated on the dashboard. The vehicle then shut off completely in the middle of a busy street. I attempted to restart it, but while the engine made a starting sound, it immediately shut back down. The electrical system remained functional (lights and radio), but the vehicle would not restart. Due to the failure, I had to exit the vehicle and physically push it to the side of the road in cold, rainy conditions with reduced visibility, creating a risk of being struck by oncoming traffic. Strangers who assisted in moving the vehicle also placed themselves at risk. A certified mechanic has since confirmed that the engine has locked up and identified this as a known issue with Hyundai engines. Prior to this incident, the only warning sign was the oil light briefly flashing while driving on an uneven road surface. At the time, I was on my way to have an oil change within the manufacturer-recommended time frame and assumed the light indicated routine maintenance was needed.

My wife and I bought a used 2017 Hyundai Santa Fe, and the car has performed admirably over the last 4 to 5 years.  Within the last month, the car started having stuttering issues and we took the car to our local shop, where we asked for a quick check and an oil change.  The local shop reported that we had a Crank Shaft Advance error code, and that the car did not have much oil in it.  We have not seen major oil loss between oil changes before, which concerned me.  Once the car was full on oil the error codes cleared and the car worked well over the next few weeks.  Oil levels seemed good during that time, but my wife took the car out to New York and back, then a trip into Boston (around 600 miles overall).  On the way back from Boston, the engine stalled and would not start.  We sent the car to be checked at a local Pep Boys, they performed a borescope and believed that the engine needed replacement. I contacted Autofair Hyundai and had the car towed there to service under Hyundai TSB 24-EM-007H. [XXX] >> The dealership mentioned that the diagnostics would cost ~200 dollars and detailed a number of error codes (low fuel flow, crankshaft advance, etc.). They then quoted a $8,000 to make the repairs and then they could check to see if the car met any warranty requirements. I opened a ticket with Hyundai and the ticket was closed. I believe this falls under Docket No. [XXX] and should be covered under Hyundai Technical Service Bulletin (23-EM-007H) [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2017 Hyundai Santa fe sport burns through 2qts of oil between oil changes (every 3000 miles). I check my oil once a week to make sure I have adequate oil to ensure my engine doesn't blow, Hyundai has open recalls on the 2017 models of my vehicle but my VIN number is not included...I have complained to Hyundai corporate and also the dealer and they state that I have to do an oil consumption test, at cost to me, to prove that their engine is defective...I first noticed this issue about 1 month after I purchased my vehicle, I was driving and my oil light flashed on for less than a second, I stopped at my sisters house and let my engine cool down and checked my oil and there was absolutely none... I refilled it and then began checking my oil weekly. I add at least 1/4-1/2 quart per week between oil changes. Every time I take my car in for an oil change they have to add an extra quart and make me aware that my vehicle is burning a significant amount of oil... This is my everyday car, I use it to get back and forth to work, I transport my children in this vehicle. There is a 953 Recall and also 218 but my VIN is not included.

T3G Campaign 2017 Hyundai Santa Fe Sport AWD, 116000 miles. Purchased from a dealer in VA [XXX]. Never would have purchased if engine issues had been disclosed. The letter re:T3G campaign went out to dealers/service managers from Hyundai (of which I have a copy) is dated for October 2019. We never received any information regarding a T3G campaign. We took my car to the dealership on 12/16/24. (Valdese, NC). In 5 hours, they said they ran diagnostics & found the P0302 Misfire code. Without running further tests, they adamantly claimed there was a dead cylinder & the only fix was to replace the engine. Note: Spark plugs were replaced 2 weeks before this visit on Dec 1, 2024. They refused to listen to my concerns about the T3G campaign. Said vehicle didn't have that issue. That they couldn't run the tests because the P1326 code wasn't present (but it was in Sept). They didn't do anything about the current open recalls. They said they didn't have time. Corporate confirmed that my vehicle has had the correct service campaigns completed to qualify for the T3G campaign. I have called corporate twice-No response. We are very upset over the lack of care and solutions. We gave consent for work & nothing was done. The service manager was practically shouting that this car would leave me stranded, it wasn’t safe to drive, & that the only option to fix was to replace the engine/get rid of it. I was basically told it wasn't worth fixing. Putting a new engine in would equal than the car is worth at trade in value. No one can give me a guarantee that a new engine (even brand new from the factory) would not have the same problem that is happening now. Make this right by immediately authorizing an engine replacement for my vehicle to include a loaner vehicle & tow charge cover. I am aware of the class action lawsuit from 2021. Hyundai refuses to issue a recall for this engine issue. Please see attached letter for more information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In June 2024, my vehicle suddenly lost power while I was driving on the freeway, almost causing a serious accident. I managed to restart the car after being stuck on the shoulder of the freeway for several minutes. The same issue occurred the following day, prompting me to have the vehicle towed to the dealership. Hyundai Motor was contacted since the vehicle is still under warranty. The dealership informed me they would conduct an oil consumption test three times to diagnose the issue. However, they also stated that for the test to be successful, I needed to replace unrelated parts, including the brakes and transmission oil, among other items. Reluctantly, I agreed and spent $1,800 on these replacements. After completing the first oil consumption test, I returned for the second test. However, the dealership informed me that no further tests were necessary and returned the car to me without addressing the underlying issue. I emailed the case manager assigned by Hyundai to report this, but I never received a response. A few months later, the car failed to start. I contacted Hyundai again, and they dispatched a tow truck. The tow truck driver managed to start the car. A few days later, the issue recurred, and the roadside assistance tow driver suggested it might be the battery. Out of frustration, I paid $300 to replace the battery. Despite this, the car continued to make unusual noises at startup, a problem I had repeatedly mentioned to the dealership and in my communications with Hyundai. The situation reached a critical point today when my wife was driving the vehicle on the freeway with our five children inside. While traveling at 60 miles per hour, the car suddenly lost power again, putting their lives in danger. This is the third time this hazardous issue has occurred, and I fear for the safety of my family.