2002 Hyundai Santa Fe

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE STATIONARY AND DRIVING VARIOUS HIGH SPEEDS, THE VEHICLE SHOOK AND STALLED WITHOUT WARNING. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE ALTERNATOR FAILED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

WHILE DRIVING SLOWLY, I HEARD A CLUNK FROM THE REAR, AND HEARD TIRE SCRUBBING NOISE WHILE NOTICING STEERING WHEEL COCKED 90 DEGREES IN ORDER TO KEEP VEHICLE STRAIGHT. RETURNED VEHICLE SLOWLY TO HOUSE DRIVEWAY ABOUT 1/4 MILE AWAY. NOTICED RIGHT REAT TRAILING ARM CRACKED AND DEFORMED. VEHICLE HAD BEEN SERVICED 4 YEARS EARLIER FOR RECALL # 09V123000 (TRAILING ARM CORROSION PROBLEM.) HYUNDAI AND LOCAL DEALER CLAIMED THAT RECALL WAS COMPLETE AND I WOULD HAVE TO PAY FOR THE REPAIR. OBVIOUSLY, THEIR RECALL FIX (DRILLING HOLES IN THE STAMPING TO LET WATER OUT) WAS INSUFFICIENT TO FIX A POTENTIALLY DANGEROUS DEFECT. I HAD JUST SUNK $1800 DOLLARS IN THIS VEHICLE TO FIX OTHER PROBLEMS. AGAIN, HYUNDAI CLAIMED NO RESPONSIBILITY TO FIX. I CALLED NHTSA AND HAVE FILE FCC COMPLAINT #87016133 AT THEIR RECOMMENDATION.

DRIVING AT 25 MPH, THERE WAS A LOUD NOISE AND VEHICLE STARTED SWAYING VIOLENTLY IN THE REAR. LUCKILY NO OTHER CARS WERE AROUND AND I HADN'T GOTTEN ON THE FREEWAY YET. AFTER TOW, DISCOVERED THE TRAILING ARM CRACKED THE SUSPENSION. THIS WAS SUPPOSEDLY "CORRECTED" DURING PREVIOUS RECALL. OBVIOUSLY NOT. DEALER WON'T LOOK AT IT STATING THEY HAVE NEW OWNERS. 3 PEOPLE WITH 70 YEARS OF REPAIR EXPERIENCE HAVE NEVER SEEN ANYTHING LIKE THIS. VEHICLE IS NOT DRIVABLE, OPENED CASE WITH HYUNDAI, NOT EXPECTING MUCH. VEHICLE ALSO HAD TO HAVE ENGINE CRADLE REPLACED (HYUNDAI DID REPLACE AT NO EXPENSE) HOWEVER THEY SCREWED MORE UP AND IT HAD TO BE RETURNED TO FIX THEIR MISTAKES. VEHICLE WAS "INSPECTED" FRONT TO REAR AND WAS "OK", TWICE. THAT WAS END OF 2015. THIS CORROSION COULD NOT HAPPEN IN THAT SHORT AMOUNT OF TIME. EVERYTHING IS RUSTED TO ALMOST BEYOND RECOGNITION UNDERNEATH.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 09V123000 (SUSPENSION) AND 14V435000 (SUSPENSION). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE SUSPENSION WAS ROTTED THROUGH TO THE POINT THAT THE VEHICLE WAS NOT ABLE TO BE DRIVEN. THE APPROXIMATE FAILURE MILEAGE WAS 146,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.

ON 6/17/14 MY CARS FRONT RIGHT WHEEL FELL OFF. I FOUND TWO RECALLS ON THE INTERNET FOR THE FRONT AND REAR SUSPENSION SYSTEM. THE CAR WAS TOWED/REPAIRED FOR 782.00. IN JULY 2014, HYUNDAI MADE AN INSPECTION OF THE WORK. I ASKED FOR REIMBURSEMENT FOR THE RECALL BUT WAS DECLINED AS NOT BEING WITHIN A CAMPAIGN. RECENTLY, THE REAR BRAKES, ROTORS, AND CALIPER WERE REPLACED (FOR THE SECOND TIME). .AFTERWARD, A NOISE I HEARD BECAME LOUDER. ON 8/11/16 THE NOISE WAS DIAGNOSED. IT WAS FOUND THAT NEW SHOCKS WERE NEEDED, AND "REAR PASSENGER LOWER CONTROL ARM IS STARTING TO ROT FROM RUST AND CAUSE NOISE." I WAS TOLD TO HAVE IT REPAIRED BY HYUNDAI. I BOUGHT THE CAR FROM NATIONAL AUTO SALES IN GLASSBORO, NJ. HYUNDAI APPARENTLY DID NOT KNOW I AM THE OWNER OF THE CAR, AND I NEVER RECEIVED ANY RECALL NOTICES FROM HYUNDAI. THE VEHICLE HAS HAD ENGINE AND SENSOR PROBLEMS AND MANY OTHERS. I WANT TO AVOID ANOTHER ACCIDENT. HYUNDAI SHOULD REPAIR RECALL #NHTSA 09V123000 FREE OF CHARGE. THE FRONT SUSPENSION IS NOW CAMPAIGN 124 AS OF 10/16/14, FOUR MONTHS AFTER THE ACCIDENT. I AM SEEKING REIMBURSEMENT FOR THE COST OF 782.00 TO HAVE MY VEHICLE TOWED AND REPAIRED. PLEASE URGE HYUNDAI TO RECOGNIZE A CAMPAIGN FOR THE REAR SUSPENSION FOR MY VEHICLE SO THAT I CAN HAVE THIS ADDITIONAL SITUATION RECTIFIED TO PREVENT AN ACCIDENT FROM TAKING PLACE AGAIN.I BELIEVE THAT ALMOST ALL OF THE REPAIRS TO THE HYUNDAI I OWN HAVE BEEN RECALLED AND I SHOULD NOT HAVE HAD TO PAY. I UNDERSTAND THAT IT WAS FOUND THAT CARS MANUFACTURED IN ALABAMA WERE ALL PART OF MANY RECALLS AND OBVIOUSLY OTHER PLANTS VEHICLES ARE TOO. THE EXPENSES SHOULD NOT HAVE BEEN MY RESPONSIBILITY. THE REPAIRS COST ROUGHLY 5600.00 SINCE NOVEMBER 2011 WHEN I BOUGHT THE CAR.FOR 5000.00. THE AIR CONDITIONER AS WELL NEVER WORKED. THAT REPAIR WOULD COST ANOTHER 400.00.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/06/16*LJ UPDATED 05/14/18*JB *TR