2001 Hyundai Santa Fe

MY TEENAGE DAUGHTER WAS DRIVING HER CAR AND IT STARTED SWAYING ON THE ROAD. SHE HAD A LOT OF TROUBLE CONTROLLING THE CAR AND FINALLY WAS ABLE TO PULL IN SOMEONES DRIVE. UPON INSPECTING THE CAR WE NOTICED THERE WAS A PROBLEM WITH THE BACK RIGHT TIRE. AFTER FURTHER INSPECTION IT WAS DISCOVERED THE TRAILING ARM HAD SPLIT AND HAD RUSTED OUT. I HAD NOTICED THERE WAS A RECALL IN CERTAIN STATES FOR THE SAME PROBLEM THAT WAS WRONG WITH HER CAR BUT I WAS TOLD BY THE DEALER HER CAR DID NOT HAVE A RECALL FOR THIS. WE HAD TO PAY OUT OF POCKET TO FIX THE CAR. I DON'T UNDERSTAND HOW HYUNDAI CAN ONLY LIMITED THIS TYPE OF RECALL TO CERTAIN STATES, WHEN KENTUCKY DOES USE A LOT OF ROAD SALT THAT SEEMS TO CAUSE THIS PROBLEM. PLEASE LET ME KNOW IF WE COULD BE REIMBURSED FOR THIS. IT COULD HAVE BEEN A LOT WORSE IF MY DAUGHTER HAD BEEN GOING FASTER OR ON THE INTERSTATE.WE DO HAVE PICTURES IF YOU NEED THOSE PLEASE LET ME KNOW.

TL* THE CONTACT OWNS A 2001 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE DRIVER SUDDENLY LOST CONTROL OF THE VEHICLE WITHOUT ANY WARNING. AFTER INSPECTING THE VEHICLE HE NOTICED THAT THE REAR PASSENGER WHEEL WAS BENT DUE TO CORROSION. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD BEEN REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 09V123000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 255,000.

BECAME 2ND OWNER IN JUNE 2005. IN MARCH 2010, HYUNDAI RECALLED VEHICLE FOR SUSPENSION COMPONENT RUSTING/CORROSION, SPECIFICALLY REAR TRAILING ARMS & FRONT SUB-FRAME. [ HYUNDAI HAS HAD NUMEROUS (8-9 ??) SIMILAR SUSPENSION RECALLS OVER THE PAST 5 YEARS FOR ELANTRA, SONATA, TIBURON, AZERA AND OTHER MODELS.] IN MARCH 2010, RESPONDING TO RECALL, VEHICLE TAKEN TO AUTHORIZED HYUNDAI DEALER, WHERE DEALER ELECTED TO REPAIR, RATHER THAN REPLACE AFFECTED FRONT AND REAR SUSPENSION COMPONENTS. THE PRESCRIBED RECALL REPAIR CONSISTED OF DRILLING (DRAIN) HOLES IN ALL FRONT & REAR SUSPENSION COMPONENTS, REMOVING EXCESS RUST FROM INSIDE COMPONENTS, THEN SPRAYING WITH ANTI-CORROSIVE WAX. AUGUST 7, 2013, RIGHT REAR TRAILING ARM FAILED DUE TO CONTINUED EXCESSIVE CORROSION, CAUSING STEERING LOSS AND NEAR WHEEL COLLAPSE. HYUNDAI DEALER REVEALED CAUSE OF SUSPENSION FAILURE. HYUNDAI CORROSION SPECIALIST CONCLUDED THAT HYUNDAI WOULD REPLACE BOTH REAR TRAILING ARMS ONLY (NOT FRONT SUB-FRAME COMPONENTS, WHICH ARE ALSO EXCESSIVELY RUSTED/CORRODED), BUT THAT BECAUSE OF VEHICLE'S 10+ YEAR AGE, OWNER WOULD BE RESPONSIBLE FOR ALL "INCIDENTAL AND RELATED SUSPENSION PARTS AND LABOR" EXPENSES INCURRED WHILE THE REAR TRAILING ARM REPLACEMENTS WERE BEING MADE. I AM APPEALING THIS HYUNDAI DECISION TO NHTSA BECAUSE THE REPAIR THAT HYUNDAI ELECTED TO PERFORM (VS A FULL COMPONENTS REPLACEMENT) IN MARCH 2010, WHEN VEHICLE WAS ONLY 9 YEARS OLD, HAS PROVEN TO BE TOTALLY INEFFECTIVE, AND THAT OWNER HAS NOT CONTRIBUTED, IN ANY WAY, TO THIS SUSPENSION DEFECT. GIVEN HYUNDAI'S CORROSION VULNERABILITIES, THEIR INABILITY TO EFFECT A REPAIR IN 2010, AND THE OWNER'S NON-CONTRIBUTORY ROLE HERE, HYUNDAI SHOULD NOW REPLACE ALL FRONT & REAR SUSPENSION COMPONENTS, AS THEY SHOULD HAVE IN 2010, AT NO COST TO THE OWNER. *TR

TL* THE CONTACT OWNS A 2001 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE RPMS INCREASED EXCESSIVELY AND THE VEHICLE INDEPENDENTLY ACCELERATED TO OVER 100 MPH WHILE THE BRAKE WAS DEPRESSED. THE CONTACT WAS ABLE TO STOP THE VEHICLE AND HAD IT TOWED TO A LOCAL MECHANIC. A DIAGNOSTIC WAS PERFORMED AND THE FAILURE WAS LOCATED AT THE CRUISE CONTROL CABLE. THE MECHANIC RE-CRIMPED THE CRUISE CONTROL CABLE AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 150,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2001 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE TIRE WAS ABNORMALLY LEANING INWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE TRAILING ARMS WERE RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 149,000. UPDATED 1/129/13 *CN THE CONSUMER STATED THE TRAILING ARMS WERE ALSO RUSTED ON THE PASSENGER SIDE. UPDATED 2/6/2013 *JS

TL* THE CONTACT OWNS A 2001 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE STARTED TO SHAKE AND THE TIRES BEGAN TO MAKE A LOUD NOISE. THE CONTACT MENTIONED THAT AFTER INSPECTING THE VEHICLE HE NOTICED THAT THE CONTROL ARM WAS BENT INTO THE FRAME. THE CONTACT BELIEVED THAT THE FAILURE WAS DUE TO CORROSION. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000 AND THE CURRENT MILEAGE WAS 118,390.

MY TEENAGE SON WAS DRIVING HIS VEHICLE, WHEN IT SUDDENLY FELT LIKE HE WAS DRIVING ON BLACK ICE. THE WHEELS FELT LIKE THEY WERE ALL OVER THE ROAD, AND HE HEARD SOME TYPE OF LOUD NOISES COMING FROM UNDERNEATH THE CAR. LUCKILY HE KNEW BETTER AND PULLED OVER ONTO THE SIDE OF THE ROAD. THE WHEEL ON THE LEFT HAND SIDE LOOKED COMPLETELY TURNED IN AND THE VEHICLE WAS NOT DRIVABLE. WE IMMEDIATELY TOOK THE VEHICLE TO OUR LOCAL MECHANIC. LATER THAT NIGHT I DID SOME RESEARCH AND SAW THAT THEY HAD A RECALL FOR THE 2001 HYUNDAI SANTA FE BECAUSE OF THE TRAILING ARMS RUSTING OUT. I CALLED THE CORPORATION FOR HYUNDAI REFERENCE MY SITUATION AND ASKED ABOUT THE RECALL. THEY SAID THAT SINCE I DID NOT LIVE IN A SALT BELT STATE, THERE WAS NOTHING THEY COULD DO FOR ME. I THEN CALLED MY LOCAL HYUNDAI AND ASKED THEM. THEY TOLD ME THAT I COULD BRING IT IN AND THEY WOULD LOOK AT IT AND SEE WHAT THEY COULD DO, BUT THEY WOULD NOT MAKE ANY PROMISES. OUR LOCAL HYUNDAI DEALERSHIP HAS A HORRIBLE REPUTATION, AND I KNEW IF I HAD THE VEHICLE TOWED TO THEM, NOT ONLY WOULD THEY TELL ME THAT THE VEHICLE DID NOT FALL UNDER THE RECALL, THEY WOULD CHARGE ME AND ARM AND LEG TO FIX IT. I CHOSE TO STAY WITH MY LOCAL MECHANIC WHO I TRUST. THAT MECHANIC TOLD ME THE ARM WAS COMPLETELY RUSTED OUT. . HE HAD PULLED UP THE RECALL AS WELL, AND AGREED WITH ME THAT HYUNDAI SHOULD FIX THIS FREE OF CHARGE, SINCE OBVIOUSLY IT WAS A DEFECT ON THEIR PART. HE ALSO SAID THAT THE SALT BELT STATE RULE FOR THE RECALL MADE NO SENSE SINCE OTHER THINGS CAN CAUSE RUST. AFTER MY VEHICLE WAS FIXED I TOOK THE TRAILING ARM TO MY LOCAL HYUNDAI DEALERSHIP AND SHOWED THEM. I TOLD THEM I EXPECTED THEM TO PAY AT LEAST FOR THE ARM WHICH COST ME 189.00 PLUS TAX, SINCE THIS WAS THEIR DEFECT. I HAD ALSO BOUGHT THE VEHICLE FROM THEM ON APRIL 30. THEY SAID NO AND SHOWED ME THE DOOR. MY SON COULD HAVE CRASHED AND DIED. HYUNDAI SHOULD BE ASHAMED.

I WAS ENTERING MY APARTMENT COMPLEX WHEN MY CAR MADE A NOISE. IT FELT LIKE WE HAD A FLAT TIRE AND I LOST CONTROL OF THE VEHICLE. I PARKED THE CAR AND THEN SAW THAT THE REAR TRAILING ARM WAS FRACTURED. I LOOKED IN THE INTERNET AND SAW CAMPAIGN ID NUMBER 09V123000. THIS CAMPAIGN MENTIONS ALL CARS MANUFACTURED FROM 2001-2003. MY CAR WAS MANUFACTURED IN 2001 AND WAS SOLD IN THE STATE OF NEW YORK. I CALLED THE HYUNDAI AND THEY SAY MY VIN DOES NOT FALL ONTO THIS CAMPAIGN YET IT HAS ALL THE SYMPTOMS AND CHARACTERISTICS TO BE INCLUDED. PLEASE HELP! *TR