2025 Hyundai Santa Fe Hybrid

WHAT FAILED: A panoramic moonroof shattered before delivery and was replaced by the dealer before sale. Despite the replacement, loose tempered-glass fragments remained inside the occupant cabin, including the front passenger compartment and the second-row floor where my two minor children ride. One glass fragment also tore the passenger-seat leather. SAFETY RISK: Loose tempered-glass fragments left in occupant areas create a foreseeable laceration hazard during normal vehicle use, particularly for small children riding in the second row. The presence of enough glass to tear the passenger-seat leather demonstrates that hazardous fragments remained in the vehicle after the moonroof replacement. CONFIRMED BY SERVICE CENTER: Yes. The selling dealer Hyundai of Kirkland was aware that the moonroof had shattered and was being replaced before delivery. The salesperson disclosed the moonroof damage and showed us the vehicle in the service area while repairs were being performed before sale. INSPECTED / REPAIRS: Loose glass fragments were discovered the day after delivery, prompting an immediate call to the dealer and a return visit for cleaning and inspection. Glass fragments continued to be found afterward, requiring additional follow-up visits, including a second unsuccessful repair request approximately one month later. The dealership was aware that loose glass had damaged the seat; on 09/08/2025, the salesperson directed me to repair the tear myself with clear nail polish rather than initiating a warranty repair. See file attached with evidence. No repair orders or service documentation were provided for these interior repairs. The dealer ultimately performed cleaning, third-party leather restoration, and replacement of the passenger-seat cover on 11/04/2025. Because loose glass continued to be discovered after the second repair attempt, I purchased a Prosidium protection plan for future glass-related damage. WARNING SYMPTOMS: None. This was a pre-delivery issue.