2023 Hyundai Santa Fe Hybrid

I am reporting an URGENT REQUEST IMMEDIATE ACTION REGARDING A SERIOUS UNRESOLVED, RECURRING PUBLIC SAFETY ISSUE WITH MY VEHICLE. IT IS POTENTIALLY THE FAULT OF ALEXANDRIA HYUNDAI'S SERVICE DEPARTMENT (in Alexandria, VA) WHO HAD JUST SERVICED MY VEHICLE FOR WHAT SHOULD HAVE BEEN A ROUTINE SERVICING (on May 7). My car had a catastrophic and complete failure on a high speed highway (the car quickly decelerated) which represented an incredibly danger situation for myself and other drivers on the road. My car was purchased in 2023 and has 15,241 miles. It has been perfectly maintained. On [XXX], I was returning to my home in Virginia from Maryland on an 8 lane highway with a 55mph speed limit when I had a very dangerous complete failure of my car. Simultaneously, the car started bucking back, the speed was decelerating regardless of my pressing the accelerator to keep my speed the same as traffic, and I received a flashing large red message that said "CHECK HYBRID SYSTEM - STOP SAFELY." Fortunately I was in the far right lane and was able to veer it over to a narrow shoulder. It was 8pm and getting dark. After a short while, the car lost all power so I was on a narrow shoulder with no lights flashing anymore. I was in this dark car with a lot of traffic speeding my with my 2 dogs. I became incredibly stressed about how we were going to get home. I contacted AAA, a police officer and Uber Pet who worked together in this unsafe situation on the side of the highway to get myself and my dogs home into the Uber vehicle with only the front door opening (no power). It was over 2 hours before I was home safely It was incredibly stressful situation. The car was towed to Alexandria Hyundai and they dismissed the issue and fixed nothing. I contacted Hyundai customer service and asked for escalation and they have done nothing. I am restricted in my driving because of the severe safety risk but had to drive again on [XXX] and it occurred again on a highway INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

Santa Fe will randomly experience inability to accelerate. I will hit the gas pedal, the engine will rev all the way up to power, it will slowly crawl forward and than violently accelerate. From the time I hit the gas pedal to the time it actually starts moving takes several seconds. It does this every time I come to a stop once it starts. It has done this 4 occasions now. It puts me at significant danger trying to turn across traffic. In general, it not accelerating as you would expect is a very dangerous situation. Dealer has had the car for over a month and has had the car reproduce the issue. The HEV light and check engine light had come on a couple of the occurrences.

Twice, the car refused to switch from EV mode back to gas mode. This resulted in the hybrid battery dying and the car losing power. The first time, I was merging onto the freeway and the gas pedal was all the way at the floor, but I was only maintaining speed (not accelerating). Both times, the car was driveable for approximately one mile on the hybrid battery alone. However, a warning came on the dash, “Check hybrid system. Stop safely.” The second time, I was able to pull into a parking lot before the hybrid battery died. The next day, I was able to drive the car normally. The dealership is unable to pull any codes or replicate the issue. Unfortunately, it only happens intermittently and we have not identified a common theme for the failure.

I have pinging sound coming from the engine when I accelerate. Transmission seems to skip during acceleration. Took it to the dealership for repair since the car is under warranty. Dealership replaced a bearing in the axle and replaced the turbo. I’m still having the same issues. Dealership had my car for 5 weeks dealing with this issue. I feel they don’t know what’s causing the problem.

It started in April 2024. After the dealership performed an oil change we heard a strange noise whenever we accelerated. The dealership said it was either the transmission or the hybrid motor and both were on back order (usually an indicator that these parts are in great demand). After several weeks both parts arrived but they only replaced the transmission because that took care of the noise. A few days after we got the car back, we heard a clunking sound whenever we shifted. I tried to take the car to a different dealership but they said we had to return to the place that installed the transmission because bolts were missing. We went back to that dealership and they said no bolts were missing but they did need to be tightened. After that the clunking stopped, however, the next day we started experiencing other problems. The check engine and master system lights came on and the car would hesitate when accelerating. This was extremely dangerous when we were on the freeway and/or trying to accelerate from a traffic signal. Also, it had trouble shifting into reverse. The dealership said the codes were indicating the hybrid system battery needed to be replaced. The car has less than 20k miles.

As I was driving today my Santa Fe Hybrid lost all power while on the road. The hybrid battery gauge went from 3/4th full to empty in 20 second and I could not get the vehicle to move. Thankfully there was no one behind me and I could safely pull off. When I stopped and restarted the car, the system said ready to drive but the car wouldn't move

In a parking lot at a church I slowed down, going 1 mile per hour or less. Upon taking my foot off the accelorator to put my foot on the brake pedal, so I could come to a complete stop, the moment my foot came off the accelorator, the engine reved up and lunged forward at about 10 mph. I was suprised and took an extra second to apply the brakes. In the mean time, my car went over the curb, grass and onto the side walk, a good 10 feet. If anyone had been on the side walk, I would have hit them. Additional information: the transmission was in "Snow Mode", it was snowing and cold outside. Attached photo shows tire tracks of the incident.

4 times there has been an error message with a large P symbol and a red triangle on the dash board. The large P is surrounded by a yellow circle and it says below to check P Button. This is an intermittent situation and does not always do it when at the dealer, BUT they have witnessed it. They tried 2 fixes but neither worked. I am concerned since there is a red triangle at the bottom of the dash that this is a serious issue. Hyundai will not expedite this and will not allow me to speak to anyone about it that might be able to explain what might be causing this issue. Customer service just says we couldn not replicate the problem. I told them I understand this. I WISH to know what is causing the computer to send this message and they will not tell me or look into far enough to determine what it is. I am not driving the vehicle until they can tell me if it is a safety issue or not and they will not do that.

vehicle fails to accelerate, engine is “sputtering” and making a rattling sound and battery is draining to nothing on the freeway driving at normal speeds. vehicle is lurching and engine does not appear to be shifting as it should - car losing power and failing to accelerate despite being full of gas. transmission doesn’t feel like it is shifting properly. vehicle only has 8000 miles.