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2023 Hyundai Santa Cruz

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2023 Hyundai Santa Cruz do not stand out strongly from the model-year median of 35.

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How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 6 of 79 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 14 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

2 crash reports3 fire reports1 injury reports

Electrical System complaints

14 reports
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Mileage unknown · Mar 27, 2023
Electrical SystemUnknown Or Other

Discovery on vehicle from Crown dealership, as formal QM from automaker, this particular vehicle could no pass safety and quality inspection due to missing parts in interior. Charging USB port is missing and uninsulated electric cables visibly not connected properly due to missing part can cause short connection, fire hazard or …

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Discovery on vehicle from Crown dealership, as formal QM from automaker, this particular vehicle could no pass safety and quality inspection due to missing parts in interior. Charging USB port is missing and uninsulated electric cables visibly not connected properly due to missing part can cause short connection, fire hazard or minor electrocution. This particular vehicle is safety risk for user and it was discovered during delivery and dealer said it is OK it is small part missing - no precautionary measures has been done and removal issues are not in place until maybe 4 weeks from now

NHTSA ODI #11513908

Mileage unknown · Jan 1, 2023
Electrical SystemEngine

Brand new. I hit the gas trying to pull out onto a busy road and I couldn't go above 30-40Mph. The RPMs went up but the car would not accelerate. I pulled onto a slower road and tried changing gears manually, and different drive modes such as sport or snow. The problem persisted. I shut the vehicle/engine off and started it back…

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Brand new. I hit the gas trying to pull out onto a busy road and I couldn't go above 30-40Mph. The RPMs went up but the car would not accelerate. I pulled onto a slower road and tried changing gears manually, and different drive modes such as sport or snow. The problem persisted. I shut the vehicle/engine off and started it back up. Everything ran perfect after that. I googled "Hyundai Santa Cruz No Power" and came across dozens of post of the 2022 and 2023 model experiencing the same thing. Like me, no warning lights or codes came up on the dash or the smart app which reports errors. This could cause an accident if someone was behind me.

NHTSA ODI #11499705

Mileage unknown · Oct 27, 2022
Electrical SystemSeats

Driver's seat power height adjustment does not work. Brought it to the dealership and they claimed they verified the issue and it was because of something I had under the seat. They claimed to have corrected it, and verified operation, but it still doesn't work. When confronted about it, the service manager now insists it's the …

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Driver's seat power height adjustment does not work. Brought it to the dealership and they claimed they verified the issue and it was because of something I had under the seat. They claimed to have corrected it, and verified operation, but it still doesn't work. When confronted about it, the service manager now insists it's the switch that's the problem, and he is ordering a new one. This issue prevents me from adjusting the height of my seat, so I sit so high that the rest view mirror blocks my field of view. This remains unresolved as of 10/26/22.

NHTSA ODI #11491239

Mileage unknown · Oct 27, 2022
Electrical SystemLane Departure

Less than a week after purchasing the vehicle, the audio stopped working. All warnings had no audible indication, including lane departure, rear collision, front collision, blind spot, and back seat. Looking up the issue online, it seems this is common on the trim of my vehicle (Limited). I brought it to the dealership for repai…

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Less than a week after purchasing the vehicle, the audio stopped working. All warnings had no audible indication, including lane departure, rear collision, front collision, blind spot, and back seat. Looking up the issue online, it seems this is common on the trim of my vehicle (Limited). I brought it to the dealership for repair. When I got it back, they said there was a loose connection in the back of the radio.

NHTSA ODI #11491236

Official recalls

2

23V181000 · Trailer Hitches

Mar 17, 2023

Hyundai Motor America (Hyundai) is recalling certain 2019-2023 Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV and Santa Cruz vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.

Consequence & remedy

Consequence: A fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park their vehicles outside and away from structures until the remedy is completed. Dealers will install a new fuse and wire extension kit as necessary, free of charge. Owner notification letters were mailed starting May 16, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 244. This recall is an expansion of previous recall number 22V-633.

23V038000 · Structure:body:roof And Pillars; Structure:critical Fasteners

Jan 31, 2023

Hyundai Motor America (Hyundai) is recalling certain 2022 Tucson and 2022-2023 Santa Cruz vehicles. The roof moldings may detach.

Consequence & remedy

Consequence: A detached roof molding could become a road hazard, increasing the risk of a crash.

Remedy: Dealers will inspect and replace, or secure the roof moldings, as necessary, free of charge. Owner notification letters were mailed March 30, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 241.

Additional source detail variants (2)

Structure:critical Fasteners

Hyundai Motor America (Hyundai) is recalling certain 2022 Tucson and 2022-2023 Santa Cruz vehicles. The roof moldings may detach.

Consequence: A detached roof molding could become a road hazard, increasing the risk of a crash.

Remedy: Dealers will inspect and replace, or secure the roof moldings, as necessary, free of charge. Owner notification letters were mailed March 30, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 241.

Structure:body:roof And Pillars

Hyundai Motor America (Hyundai) is recalling certain 2022 Tucson and 2022-2023 Santa Cruz vehicles. The roof moldings may detach.

Consequence: A detached roof molding could become a road hazard, increasing the risk of a crash.

Remedy: Dealers will inspect and replace, or secure the roof moldings, as necessary, free of charge. Owner notification letters were mailed March 30, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 241.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.