IllustrationI was driving down [XXX] and the moonroof glass exploded out of the roof into the traffic behind me INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2021 Hyundai Palisade
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2021 Hyundai Palisade do not stand out strongly from the model-year median of 385.
About this comparison →How this year compares
Owner complaints by model year
Compare all Palisade years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 58 of 434 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Seat Belts. Review the 108 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 56 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 55 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
8 crash reports1 fire reports10 injury reports
Unknown Or Other complaints
81 reportsI was unable to use my seatbelt because the end that accepts the strap, would not allow the seatbelt to click in to the device. I had to drive without a seatbelt several miles. I tried probably 20 times to get it to click in before giving up. My husband was able to somehow reset the mechanism, and it appears to be working fine …
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I was unable to use my seatbelt because the end that accepts the strap, would not allow the seatbelt to click in to the device. I had to drive without a seatbelt several miles. I tried probably 20 times to get it to click in before giving up. My husband was able to somehow reset the mechanism, and it appears to be working fine at the moment. but I fear I could get either locked in or out of the seatbelt in the future. There was no warning the seatbelt was having an issue prior to this event. Also, it appears my model, the 2021 Hyundai Calligraphy is not included in the service bulletin campaign with the issue of a knock in the rear end (my noise is coming from the right rear area of the vehicle. Most likely the rear shock absorber, upper insulator. I'm not sure of the safety issue this will cause. Hyundai wants to charge me $160.00 to tell me if that is what it is. Knowing the other models in this year have this issue My vehicle has approx. 68,000.00 miles. They have told me my warranty expired at 60,000 miles.
Update to complaint #11631235 At time of original complaint submission, I was unable to figure out how to share the video documentation of the vehicle speedomoter defect. Having since figured it out, I want to share this evidence with the NHTSA
I have a Hyundai Palisade complaint. NHTSA ID Number: 11613395. I was trying to add additional information. The car stopped working again. It stops at intersections and won't start up. This time it wouldn't start at all. Had to be towed to the nearest Hyundai dealership. Since June this car has been at the Hyundai Service…
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I have a Hyundai Palisade complaint. NHTSA ID Number: 11613395. I was trying to add additional information. The car stopped working again. It stops at intersections and won't start up. This time it wouldn't start at all. Had to be towed to the nearest Hyundai dealership. Since June this car has been at the Hyundai Service center. The following parts have been replace. Transmission Front Axle Bearing Kit 3 ignition coils 5 spark plugs This time they are saying the reason the car stops and won't start is the "starter" needs to be replaced. Out of 6 months, this car has been at the service center for 3 months and multiple visits to the servcie center and three major repairs for the same issue. I want to know if others a having the same issues.
Upon opening the sunroof, two metal pieces flew off while driving and now the sunroof will not shut. The metal that flew off could’ve hit a car behind me. The car is available for inspection, Upon request. Online and saw other people with similar stories and issues With the Palisade. I then called the dealer/repair shop and sche…
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Upon opening the sunroof, two metal pieces flew off while driving and now the sunroof will not shut. The metal that flew off could’ve hit a car behind me. The car is available for inspection, Upon request. Online and saw other people with similar stories and issues With the Palisade. I then called the dealer/repair shop and scheduled for repair roughly a week and a half out which was the earliest I could get it in. There were no alerts or warnings or any lights telling me there was an issue with this particular device.
The sunroof on the vehicle has completely broken with minimal use the vehicle is a 2021 and only one owner. This is an ongoing issue with the vehicle type and Hyundai is not covering the cost of repair. It is causing a significant hardship for vehicle use and the cost or repair is in the thousands. I am not the only vehicle owne…
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The sunroof on the vehicle has completely broken with minimal use the vehicle is a 2021 and only one owner. This is an ongoing issue with the vehicle type and Hyundai is not covering the cost of repair. It is causing a significant hardship for vehicle use and the cost or repair is in the thousands. I am not the only vehicle owner that is having this issue and Hyundai needs to take accountability for this.
The trunk electrical. When I push the button the trunk fully opens as you are in the turn knit begins to close and has no sensor. I came down into the back of my neck so hard and caused injury . It didn’t it again to my [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The hatch struts prevent the hatch door to close due to the broken plastic surrounding the struts. Both struts were replaced a year after the vehicle was purchased brand new and then a year later another broke and now they are broken again and in less than a year they are showing sign of hair line cracks, which will eventually c…
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The hatch struts prevent the hatch door to close due to the broken plastic surrounding the struts. Both struts were replaced a year after the vehicle was purchased brand new and then a year later another broke and now they are broken again and in less than a year they are showing sign of hair line cracks, which will eventually causes the hatch door to get stuck sand it will not shut. Not only it’s a safety problem but also a very expensive piece of struts. For both to be replaced it will cost $2500-3000. This is a defect designed with cheap plastic. Please issue a recall immediately.
While driving at 65mph on interstate under mild weather conditions the front sunroof spontaneously exploded. There was an extreme loud pop sound followed by glass flying down the roof line and into the fortunately closed sun shade. There was no external impact to cause this and the sunroof mechanism was not being used. After …
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While driving at 65mph on interstate under mild weather conditions the front sunroof spontaneously exploded. There was an extreme loud pop sound followed by glass flying down the roof line and into the fortunately closed sun shade. There was no external impact to cause this and the sunroof mechanism was not being used. After pulling over for inspection a volleyball size hole was seen in front sunroof and the remaining pieces of fractured glass was bowed up suggesting the glass blew up and not down. Safety concerns from the loud pop sound startling driver and potential for glass to rain over driver and occupants if the sunshade is open. The dealer refused to look at the issue and suggested body shop for repair. There were no warning signs and not a driver related issue. There continue to be many incidents being reported here and I'm guessing countless that aren't. There is an issue with the manufacturer needs to address.
The passenger side rear view mirror stop auto tilting when in reverse, even with the switch in left or right position. I also cannot manually adjust said mirror up or down, only left and right. At one point said mirror tilted downwards when reverse selected and never came back up. At first the issue seem intermittent, but now it…
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The passenger side rear view mirror stop auto tilting when in reverse, even with the switch in left or right position. I also cannot manually adjust said mirror up or down, only left and right. At one point said mirror tilted downwards when reverse selected and never came back up. At first the issue seem intermittent, but now it doesn’t work at all.
Official recalls
626V034000 · Air Bags:side/window:curtain
Jan 22, 2026
Hyundai Motor America (Hyundai) is recalling certain 2020-2025 Palisade vehicles. The side curtain air bags for third-row occupants may deploy improperly in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Consequence & remedy
Consequence: Improper side curtain air bag deployment increases the risk of injury during a crash.
Remedy: Dealers will install a protective film over the rear window and remove padding, as necessary free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning March 13, 2026. Final remedy owner letters will be mailed in phases, beginning in June 2026 and expected to continue through December 2026. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 292. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 24, 2026.
25V607000 · Seat Belts: Rear/other:buckle Assembly; Seat Belts:front:buckle Assembly
Sep 11, 2025
Hyundai Motor America (Hyundai) is recalling certain 2020-2025 Palisade vehicles. The seat belt buckles in the driver, passenger, and second-row window seats may fail to latch.
Consequence & remedy
Consequence: Seat belt buckles that fail to latch may not properly restrain occupants in a crash, increasing the risk of injury.
Remedy: Passengers are advised to insert the belt firmly into the buckle with a quick and direct motion, pulling on the belt to confirm the seat belt is fully secured, until the recall remedy is performed. Dealers will replace the seat belt buckle assemblies, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning October 23, 2025. Final remedy owner letters will be mailed in phases, beginning in June 2026 and expected to continue through December 2026. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 283. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 13, 2025.
Additional source detail variants (2)
Seat Belts: Rear/other:buckle Assembly
Hyundai Motor America (Hyundai) is recalling certain 2020-2025 Palisade vehicles. The seat belt buckles in the driver, passenger, and second-row window seats may fail to latch.
Consequence: Seat belt buckles that fail to latch may not properly restrain occupants in a crash, increasing the risk of injury.
Remedy: Passengers are advised to insert the belt firmly into the buckle with a quick and direct motion, pulling on the belt to confirm the seat belt is fully secured, until the recall remedy is performed. Dealers will replace the seat belt buckle assemblies, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning October 23, 2025. Final remedy owner letters will be mailed in phases, beginning in June 2026 and expected to continue through December 2026. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 283. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 13, 2025.
Seat Belts:front:buckle Assembly
Hyundai Motor America (Hyundai) is recalling certain 2020-2025 Palisade vehicles. The seat belt buckles in the driver, passenger, and second-row window seats may fail to latch.
Consequence: Seat belt buckles that fail to latch may not properly restrain occupants in a crash, increasing the risk of injury.
Remedy: Passengers are advised to insert the belt firmly into the buckle with a quick and direct motion, pulling on the belt to confirm the seat belt is fully secured, until the recall remedy is performed. Dealers will replace the seat belt buckle assemblies, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning October 23, 2025. Final remedy owner letters will be mailed in phases, beginning in June 2026 and expected to continue through December 2026. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 283. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 13, 2025.
23V180000 · Visibility/wiper
Mar 17, 2023
Hyundai Motor America (Hyundai) is recalling certain 2021-2023 Palisade vehicles. The windshield wiper motor may operate intermittently or fail to operate due to snow or ice buildup on the windshield, causing the wipers to fail.
Consequence & remedy
Consequence: Windshield wiper failure can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will replace the driver-side windshield wiper arm, free of charge. Owner notification letters were mailed May 15, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 243. This recall is an expansion of recall number 22V-627.
22V633000 · Trailer Hitches
Aug 18, 2022
Hyundai Motor America (Hyundai) is recalling 2020-2022 Palisade vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Consequence & remedy
Consequence: A fire while parked or driving can increase the risk of injury.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will install a new fuse and wire extension kit, as necessary, free of charge. Owner notification letters were mailed May 18, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 235.
22V627000 · Visibility:windshield Wiper/washer:motor
Aug 15, 2022
Hyundai Motor America (Hyundai) is recalling certain 2020-2021 Palisade vehicles. The windshield wiper motor may become inoperative, causing the wipers to fail.
Consequence & remedy
Consequence: Windshield wiper failure can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will replace the driver-side windshield wiper arm, free of charge. Owner notification letters were mailed December 13, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 233.
21V840000 · Service Brakes, Hydraulic:fluid; Service Brakes, Hydraulic:foundation Components:master Cylinder
Oct 27, 2021
Hyundai Motor America (Hyundai) is recalling certain 2021 Palisade vehicles. The brake fluid may be contaminated, which can cause the brake master cylinder inner-cup seals to swell, and reduce braking performance.
Consequence & remedy
Consequence: Reduced braking performance can extend the distance required to stop the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the brake master cylinder, and flush the brake fluid, free of charge. Owner notification letters were mailed on December 24, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 212.
Additional source detail variants (2)
Service Brakes, Hydraulic:fluid
Hyundai Motor America (Hyundai) is recalling certain 2021 Palisade vehicles. The brake fluid may be contaminated, which can cause the brake master cylinder inner-cup seals to swell, and reduce braking performance.
Consequence: Reduced braking performance can extend the distance required to stop the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the brake master cylinder, and flush the brake fluid, free of charge. Owner notification letters were mailed on December 24, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 212.
Service Brakes, Hydraulic:foundation Components:master Cylinder
Hyundai Motor America (Hyundai) is recalling certain 2021 Palisade vehicles. The brake fluid may be contaminated, which can cause the brake master cylinder inner-cup seals to swell, and reduce braking performance.
Consequence: Reduced braking performance can extend the distance required to stop the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the brake master cylinder, and flush the brake fluid, free of charge. Owner notification letters were mailed on December 24, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 212.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE24021 · Inadvertent Seat Belt Unlatch
Opened Aug 7, 2024 · Closed Dec 12, 2025
Status: closed (inferred from source dates) · Seat Belts
On August 7, 2024, the Office of Defects Investigation (ODI) opened PE24021 to investigate complaints alleging inadvertent unlatching of seat belts in model year (MY) 2020-2023 Hyundai Palisade vehicles manufactured by Hyundai Motor America. The complaints alleged that, without warning, the seat belts sometimes inadvertently unlatch, increasing the risk of injury due to full loss of seat belt protection in the event of a crash. As a result of information exchanged as part of the investigation, on April 3, 2025, Hyundai initiated a warranty extension policy for seat belt buckles on model year 2020-2025 Palisade vehicles in the U.S. and Canada. Hyundai subsequently initiated a request for warranty parts returns to support further analysis by the buckle supplier, ZF Lifetec. The warranty extension (reference “Z06”) noted that certain 2020 – 2025 model year Palisade vehicles may experience abnormal seat belt buckle(s) operation. Hyundai extended the warranty coverage for the seat belt buckle under this condition to 15 years/150,000 miles (whichever occurs first) from the date of original retail delivery or date of first use. This action is valid for original and subsequent owners. On September 11, 2025, Hyundai filed recall 25V-607 for certain 2020-2025 Hyundai Palisade vehicles. Hyundai explained in its recall filing that the subject vehicles are equipped with seat belt buckle assemblies in the front row and second row outer seating positions that may contain out-of-specification components manufactured by the supplier. These components can cause interference within the latch channel, potentially increasing friction, particularly under cold ambient temperatures. Improperly produced seat belt buckles, combined with slow insertion of the seat belt tongue plate, may prevent the seat belt buckle from fully latching. The recall remedy is currently under development. In view of Hyundai’s recall action, ODI is closing this Preliminary Evaluation, but will continue to monitor the issue as a remedy is developed and implemented. ODI will take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
RQ22005 · Windshield Wiper Failure
Opened Dec 2, 2022 · Closed May 26, 2023
Status: closed (inferred from source dates) · Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On August 15, 2022, Hyundai Motor America (Hyundai) filed a safety recall (NHTSA Recall 22V-627) of 122,919 model year (MY) 2020-2021 Hyundai Palisade vehicles produced from April 10, 2019 to November 30, 2020. This recall addressed windshield wipers that may function intermittently or stop functioning when impeded by the accumulation of snow and/or ice at the bottom of the windshield. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.On December 2, 2022, the Office of Defects Investigation (ODI) opened this Recall Query (RQ) after receiving 6 consumer complaints alleging windshield wiper failures while driving during wintry precipitation in MY 2021-2023 Hyundai Palisade vehicles (subject vehicles). These vehicles were excluded from Recall 22V-627. At the time of opening the RQ, the root cause and recall remedy were still unknown and under investigation. Thus, the RQ was opened to assess the scope and remedy of Recall 22V-627.In its February 10, 2023 response to ODI's information request on the RQ, Hyundai provided 17 customer complaints and 75 warranty claims related to the alleged defect in the subject vehicles. Hyundai stated that the wiper systems in the subject vehicles are equipped with a different wiper motor design than the earlier-built Palisade vehicles included in Recall 22V-627. Hyundai also stated it does not believe there is an unreasonable risk to motor vehicle safety in the wiper system in subject vehicles.On March 17, 2023, Hyundai filed a new safety recall (NHTSA Recall 23V-180) of 167,085 MY 2021-2023 Palisade vehicles produced from December 1, 2020 to November 22, 2022 when a design change was implemented. The design change, as well as the recall remedy (for both Recalls 22V-627 and 23V-180), is a redesigned driver-side wiper arm that allows for additional snow accumulation between the wiper arm and the cowl, thus reducing the load on the wiper motor and circuit breaker activation.In view of the recall action being taken by Hyundai, ODI is closing this RQ. The agency reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at NHTSA.gov under the following ODI identification numbers:11521365, 11517359, 11512295, 11509965, 11509253, 11508868, 11502146, 11501278, 11497343, 11494119, 11458548, 11450975, 11450045, 11449381, 11443330.
Additional source detail variants (4)
Visibility:windshield Wiper/washer
On August 15, 2022, Hyundai Motor America (Hyundai) filed a safety recall (NHTSA Recall 22V-627) of 122,919 model year (MY) 2020-2021 Hyundai Palisade vehicles produced from April 10, 2019 to November 30, 2020. This recall addressed windshield wipers that may function intermittently or stop functioning when impeded by the accumulation of snow and/or ice at the bottom of the windshield. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.On December 2, 2022, the Office of Defects Investigation (ODI) opened this Recall Query (RQ) after receiving 6 consumer complaints alleging windshield wiper failures while driving during wintry precipitation in MY 2021-2023 Hyundai Palisade vehicles (subject vehicles). These vehicles were excluded from Recall 22V-627. At the time of opening the RQ, the root cause and recall remedy were still unknown and under investigation. Thus, the RQ was opened to assess the scope and remedy of Recall 22V-627.In its February 10, 2023 response to ODI's information request on the RQ, Hyundai provided 17 customer complaints and 75 warranty claims related to the alleged defect in the subject vehicles. Hyundai stated that the wiper systems in the subject vehicles are equipped with a different wiper motor design than the earlier-built Palisade vehicles included in Recall 22V-627. Hyundai also stated it does not believe there is an unreasonable risk to motor vehicle safety in the wiper system in subject vehicles.On March 17, 2023, Hyundai filed a new safety recall (NHTSA Recall 23V-180) of 167,085 MY 2021-2023 Palisade vehicles produced from December 1, 2020 to November 22, 2022 when a design change was implemented. The design change, as well as the recall remedy (for both Recalls 22V-627 and 23V-180), is a redesigned driver-side wiper arm that allows for additional snow accumulation between the wiper arm and the cowl, thus reducing the load on the wiper motor and circuit breaker activation.In view of the recall action being taken by Hyundai, ODI is closing this RQ. The agency reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at NHTSA.gov under the following ODI identification numbers:11521365, 11517359, 11512295, 11509965, 11509253, 11508868, 11502146, 11501278, 11497343, 11494119, 11458548, 11450975, 11450045, 11449381, 11443330.
Visibility:windshield Wiper/washer:linkages
On August 15, 2022, Hyundai Motor America (Hyundai) filed a safety recall (NHTSA Recall 22V-627) of 122,919 model year (MY) 2020-2021 Hyundai Palisade vehicles produced from April 10, 2019 to November 30, 2020. This recall addressed windshield wipers that may function intermittently or stop functioning when impeded by the accumulation of snow and/or ice at the bottom of the windshield. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.On December 2, 2022, the Office of Defects Investigation (ODI) opened this Recall Query (RQ) after receiving 6 consumer complaints alleging windshield wiper failures while driving during wintry precipitation in MY 2021-2023 Hyundai Palisade vehicles (subject vehicles). These vehicles were excluded from Recall 22V-627. At the time of opening the RQ, the root cause and recall remedy were still unknown and under investigation. Thus, the RQ was opened to assess the scope and remedy of Recall 22V-627.In its February 10, 2023 response to ODI's information request on the RQ, Hyundai provided 17 customer complaints and 75 warranty claims related to the alleged defect in the subject vehicles. Hyundai stated that the wiper systems in the subject vehicles are equipped with a different wiper motor design than the earlier-built Palisade vehicles included in Recall 22V-627. Hyundai also stated it does not believe there is an unreasonable risk to motor vehicle safety in the wiper system in subject vehicles.On March 17, 2023, Hyundai filed a new safety recall (NHTSA Recall 23V-180) of 167,085 MY 2021-2023 Palisade vehicles produced from December 1, 2020 to November 22, 2022 when a design change was implemented. The design change, as well as the recall remedy (for both Recalls 22V-627 and 23V-180), is a redesigned driver-side wiper arm that allows for additional snow accumulation between the wiper arm and the cowl, thus reducing the load on the wiper motor and circuit breaker activation.In view of the recall action being taken by Hyundai, ODI is closing this RQ. The agency reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at NHTSA.gov under the following ODI identification numbers:11521365, 11517359, 11512295, 11509965, 11509253, 11508868, 11502146, 11501278, 11497343, 11494119, 11458548, 11450975, 11450045, 11449381, 11443330.
Visibility:windshield Wiper/washer:motor
On August 15, 2022, Hyundai Motor America (Hyundai) filed a safety recall (NHTSA Recall 22V-627) of 122,919 model year (MY) 2020-2021 Hyundai Palisade vehicles produced from April 10, 2019 to November 30, 2020. This recall addressed windshield wipers that may function intermittently or stop functioning when impeded by the accumulation of snow and/or ice at the bottom of the windshield. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.On December 2, 2022, the Office of Defects Investigation (ODI) opened this Recall Query (RQ) after receiving 6 consumer complaints alleging windshield wiper failures while driving during wintry precipitation in MY 2021-2023 Hyundai Palisade vehicles (subject vehicles). These vehicles were excluded from Recall 22V-627. At the time of opening the RQ, the root cause and recall remedy were still unknown and under investigation. Thus, the RQ was opened to assess the scope and remedy of Recall 22V-627.In its February 10, 2023 response to ODI's information request on the RQ, Hyundai provided 17 customer complaints and 75 warranty claims related to the alleged defect in the subject vehicles. Hyundai stated that the wiper systems in the subject vehicles are equipped with a different wiper motor design than the earlier-built Palisade vehicles included in Recall 22V-627. Hyundai also stated it does not believe there is an unreasonable risk to motor vehicle safety in the wiper system in subject vehicles.On March 17, 2023, Hyundai filed a new safety recall (NHTSA Recall 23V-180) of 167,085 MY 2021-2023 Palisade vehicles produced from December 1, 2020 to November 22, 2022 when a design change was implemented. The design change, as well as the recall remedy (for both Recalls 22V-627 and 23V-180), is a redesigned driver-side wiper arm that allows for additional snow accumulation between the wiper arm and the cowl, thus reducing the load on the wiper motor and circuit breaker activation.In view of the recall action being taken by Hyundai, ODI is closing this RQ. The agency reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at NHTSA.gov under the following ODI identification numbers:11521365, 11517359, 11512295, 11509965, 11509253, 11508868, 11502146, 11501278, 11497343, 11494119, 11458548, 11450975, 11450045, 11449381, 11443330.
Visibility/wiper
On August 15, 2022, Hyundai Motor America (Hyundai) filed a safety recall (NHTSA Recall 22V-627) of 122,919 model year (MY) 2020-2021 Hyundai Palisade vehicles produced from April 10, 2019 to November 30, 2020. This recall addressed windshield wipers that may function intermittently or stop functioning when impeded by the accumulation of snow and/or ice at the bottom of the windshield. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.On December 2, 2022, the Office of Defects Investigation (ODI) opened this Recall Query (RQ) after receiving 6 consumer complaints alleging windshield wiper failures while driving during wintry precipitation in MY 2021-2023 Hyundai Palisade vehicles (subject vehicles). These vehicles were excluded from Recall 22V-627. At the time of opening the RQ, the root cause and recall remedy were still unknown and under investigation. Thus, the RQ was opened to assess the scope and remedy of Recall 22V-627.In its February 10, 2023 response to ODI's information request on the RQ, Hyundai provided 17 customer complaints and 75 warranty claims related to the alleged defect in the subject vehicles. Hyundai stated that the wiper systems in the subject vehicles are equipped with a different wiper motor design than the earlier-built Palisade vehicles included in Recall 22V-627. Hyundai also stated it does not believe there is an unreasonable risk to motor vehicle safety in the wiper system in subject vehicles.On March 17, 2023, Hyundai filed a new safety recall (NHTSA Recall 23V-180) of 167,085 MY 2021-2023 Palisade vehicles produced from December 1, 2020 to November 22, 2022 when a design change was implemented. The design change, as well as the recall remedy (for both Recalls 22V-627 and 23V-180), is a redesigned driver-side wiper arm that allows for additional snow accumulation between the wiper arm and the cowl, thus reducing the load on the wiper motor and circuit breaker activation.In view of the recall action being taken by Hyundai, ODI is closing this RQ. The agency reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at NHTSA.gov under the following ODI identification numbers:11521365, 11517359, 11512295, 11509965, 11509253, 11508868, 11502146, 11501278, 11497343, 11494119, 11458548, 11450975, 11450045, 11449381, 11443330.