2023 Hyundai Kona

The contact owns a 2023 Hyundai Kona. The contact stated that while stopped at a traffic light, the accelerator pedal was depressed, and the vehicle hesitated before driving forward. The Engine START/STOP feature was engaged. The contact stated that the ESC warning light was illuminated temporarily. The contact stated that the failure was intermittent, but was a recurring failure. The check engine warning illuminated and remained illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the electric oil pump needed to be replaced. The vehicle was repaired. The contact had not informed the manufacturer about the failure. The contact researched online and associated the failure with NHTSA Campaign Number: 23V526000 (Power Train); however, the VIN was not included in the recall. The failure mileage was approximately 94,000.

My Kona N Line is not functioning well. Especially after driving for a longer period of time. About 60% of the time, upon letting go of my brake, the car jerks. Going from 0 - 5 mph is the worst. The car definitely hesitates many times. Again, it is when I have driven it for over 10 minutes. I took the car to a service department in El Monte, CA on 11/1. They cannot find the problem. They rode with me and it did not show at that time. They released the car to me. The Kona N has a recall but not my car, the Kona N Line. The recall is for the same problem. I am extremely frustrated. I have another appointment on Tuesday of this week to take to the Glendora service department. I don't know what to do. I am not one to complain but this is not safe. This is my fifth Hyundai. Nothing but good cars until now. Please advise. [XXX] [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dear Customer Care, I am the owner of a 2023 Hyundai Kona AWD purchased brand new from Vision Hyundai West Henrietta, NY. I paid for the vehicle in full with a cashier's check totaling over $31,000. At just 64,000 miles, the vehicle has become undrivable-experiencing loud noises, jerking, and no acceleration. I was driving and car would not move. These symptoms are clearly drivetrain-related and should be covered under Hyundai's 10-year/100,000-mile powertrain warranty . When I contacted the dealership, I was incorrectly told my roadside coverage had expired at 36,000 miles, Hyundai Warranty Escalation Letters which contradicts Hyundai's stated policy of 5 years/unlimited mileage. Additionally, I requested a loaner vehicle due to the urgency and distance (I'm 80 miles away), but no one followed up, leaving me stranded and without any transportation options. I am requesting Hyundai's assistance:

The contact owns a 2023 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 23V526000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Hyundai West (10611 W Arthur Ave., West Allis, WI 53227), and was informed that parts might be available in two to three weeks after being taken in for service. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Car stopped accelerating on the highway and held me at 40mph. This happened twice. Then before being able to get it in for service while driving the car made a loud bang and came to a rolling stop again on the highway and the transmission control system alarm went off and the car would not move. Had to get towed off the highway and in a rental now. This was a brand new 2023 hyundai kona sel limited.

We were diving on the interstate and the RPMs went up all the way up and after it came back down the car wouldn’t respond anymore and came to a stop while on the interstate putting my family safety at risk! There were no notifications before the car came to a stop while on the interstate but when we pulled over to the shoulder we tried to start the car again and then the Check engine light came on saying there was issues with the transmission control system. We had the car towed to Hyundai of Metairie on 5/28/23 and notified Hyundai of everything that happened. We were assigned a case# from Hyundai on 5/30/23. We were later contacted by the Hyundai case manager on 6/9/23 and the Service department letting us know that a new transmission will need to be installed on a brand new car we only had for 33 days at the time of this incident!

My 2023 Hyundai Kona SEL FWD currently has approximately 1500 miles on the odometer. Pretty much since the day I my 2023 Kona SEL on 9/3/2022, the car has had an issue where, after I start the car and begin driving it for about 20 or 30 seconds the car will lose power entirely. Engine shuts down, and the following warning codes illuminate-Immobilizer, check engine light, battery light, and oil lights come on and the car prompts me to restart it. Sometimes an alarm will also sound, flashing red, with the following message on the vehicle's information display "Engine Off! Shift to N, then start engine." At other times the following message will appear "Shift to P and N to start engine." Initially this happened once or twice a week, 1-2 times a day, usually after the vehicle has been powered off for 12 or more hours. As of the writing of this message, 11/2/2022, this issue occured 4 times in one day. The first time in the morning while I was driving the vehicle at low speeds and applied the brakes, and the other 3 times in the evening, also while I was driving at low speeds and applied the brake. Fortunately, vehicle shuts down when I am driving at low speeds while the brake is applied. I personally feel unsafe driving the car, because I am not sure if the issue will worsen and the vehicle will lose power while it being driven at higer speeds and public roasds. I have a servicing appointment scheduled my with Hyundai dealership for 11/11/2022 (this message is dated 11/2/2022). Honestly, I am very concerned the problem will worsen. I hope the dealership will be able to reproduce and rectify the issue. I have opened a case with Hyundai USA in this regard as well. I am not sure what specific system is causing the above warning lights and warnings to appear, or causing the vehicle to lose power while being driven at low speeds with the brake applied, but the vehicle would defintely be available for further inspection if needed.