2019 Hyundai Kona

Vehicle (2019 Kona) is subject to Recall 203 (piston ring/bore defect). On XXX Puente Hills Hyundai refused the mandatory physcial inspection, instead attempting to charge $1,100 for 'leak repairs.' An independent inspection by Valvoline on XXX confirmed the engine is dry with no leaks, proving the dealer's claim was fraudulent. Following a recent ECU update, the vehicle triggered a P0420 code—a known symptom of the internal engine damage covered by Recall 203. My Hyundai Corporate Case (#XXX) is currently stalled as the dealer refuses to provide technician notes or perform the safety inspection. I am operating an unsafe vehicle with documented internal mechanical failure. Requesting immediate intervention for a physical cylinder inspection. Please refer to the attached document (SUMMARY OF EVENTS) for the full chronology, supporting evidence, and email correspondence related to the dealership's refusal to perform Recall 203. See attached PDF (Evidence_Email_Correspondence) for documentation of the dealership's refusal to provide technician notes and their unprofessional communication regarding this safety recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While stopped our 2019 Kona EV at a traffic light with my foot on the brake, the car spontaneously accelerated and crashed into the car also sitting at the light about eight feet in front of us. If there wasn't a car in front of us, we would have gone through a busy intersection at very high speed. The front end of the car was destroyed and both airbags deployed. The car was towed to a collision center and is considered: "Totaled" . We tried to get it inspected for the computer system to confirm what happened, but there was no interest by any party. There was no pre-warning or issues with the vehicle before this happened. The incident happened about ten miles from our house, and we had been driving it for about 15 minutes. The temperature outside was extremely cold at about 5 degrees Fahrenheit.

I purchased my car [XXX]. I started experiencing hesitation with the car about a year and half. December 1, 2023 brought the car in because the check engine light had been on but was off by time I brought it in to the shop. They said there was a crack in the oil pan gasket. Resealed the oil pan. Brought car back in January 26, 2024 check engine light on. I asked if they could replace the throttle body because I took the car to a mechanic that I knew and he suggested they try replacing. Their notes stated idle air control filter and RPM higher than expected. Brought car in June 21, 2024 and asked if they could please look the car over before my 3 year warranty was up which the woman said would expire July 1, 2024. I stated the car was not taking off correctly when at a light there was hesitation the same problem as before and they always said there was not an issue when they test drove the vehicle. [XXX} I'm traveling up [XXX] at 72mph when my check engine light comes on, the car starts shaking and the speedometer dropped to 69 i got nervous and turned the hazards lights on. Had the car towed. February 10th find out the engine went now I'm at 105,000 miles and no warranty. I had called Matthew's Hyundai when I was at 95,000 miles and asked to speak with a manager to no avail I get a financial manager who tells me come on Caroline it's time to trade the car in. I had called to see if my car was still under a 100,000 mile warranty but never called back. He had a sales woman call me back that day and I decided not to return there. I had the car towed to another dealership where they said the engine was no good. On top of all this my oil would be unusually low. I dealt with Hyundai customer care my claim was denied due to high mileage. I had also found out recently that the 2019 Hyundai Kona had a recall on the engine. When I looked it up my car was experiencing what they described in the recall. I ended up accepting a used engine for $9,000 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

1. Driver’s side door locked up and it is impossible to unlock from the inside of the car manually or electrically. The door cannot be manually opened up from the outside OR the inside of the car. 2. My safety has been put at risk because of not being able to exit the car in case of an emergency. 3. Not yet. I have an appointment on 1/15/25 to get it looked at. 4. The car part has not been officially inspected by anyone yet. 5. No warning lamps appeared prior to this part failing.

As I was driving home, my Kona started slowing down until it totally stopped. I tried the the gas pedal again but it didn’t move, electrical was on, no warning lights. I turned my Kona off, turned it back on again and drove the rest of way home. I was lucky I was on an empty road no other cars behind me as I drive everyday to and from work. I called Hyundai dealer next morning about the problem ,he did asked if I had heard a knocking sound. I said yes ,the week or so I heard a knocking sound twice but not for long, seemed to have disappeared. I didn’t want to drive the car to the dealer afraid it would stop on the highway so I had it towed. Service person said he would check if it is under warranty but there is no recall on my Kona.

Driving on the highway [XXX] ) during rain. Traffic moving stop and go slow. Before I knew what had happened, my car hit the back bumper of a Chevy Suburban. My car gave no auto warning, the windshield wipers barely worked, and I believe the electric systems had stopped. Radio and air-conditioning. [XXX] My car bumper and grill were messed up. And I received pain in my right shoulder. The Suburban had a trailer hook-up jammed inside my front bumper grill; my vehicle received all the damage. The other driver's vehicle had no harm. My vehicle damage to the car was over a thousand dollars. And I was left with a shoulder injury. Car insurance paid for the damage to my 2019 Hyundai Kona SUV's all-wheel drive, with me paying a portion. After work was completed, all the electrical systems, including air conditioning, lights, wipers, and radio, didn't work. Fuse work was checked and found, but no power was getting into the system to operate functions that required electricity. The car started up, but the side lights but not the front lights, air conditioning, and the issue of tight steering now. The car tech stated they only installed a new bumper, and the grill did not work on the areas that are now not working. Tech said the lights and wipers were working but are not working now. Driving the vehicle will be limited based on these issues. The fuses appear good, but no power is getting into the box that powers the various items that are not working. I believe this car is a Lemon, and the dealership was aware of these issues and never told me the car had recalls. According to the internet, the tech who replaced my bumper stated that these issues are what the 2019 Hyundai Kona vehicle. Today (7-22-24), I drove my car from the auto shop with a new bumper and with hesitation and fear because the wipers and lights were not working, the air conditioning was out, and it is about to rain. The tech stated they were working earlier but are not working now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

The rear passenger side door and trunk were unable to be opened resulting in a problem getting my children out of the back seat. The locks would not open with the fob or manually. If I were to get into an accident, I/emergency personnel would have not been able to get my children that are in a car seat out quickly as they would have to either go through the front seat or cut the door off. The car dealership did replace components on 04/27/24 and it has been working as it should as of this time of reporting.

11 days after purchasing the vehicle it began shutting completely off in the middle of me driving it, losing all power for no reason I could see and would not turn on for a considerable amount of time. I brought the vehicle back to the dealership on 6 separate occasions, one of the times my car stayed at Jenkins Hyundai for 12 weeks while they tried to find the issue. Finally, it was towed to a Hyundai dealership in Valdosta, GA who kept it for 2 weeks and found two electrical shorts under the front bumper. After this repair it stopped losing power randomly but I still experienced electrical surges, flickering, and consistently blown lightbulbs. It was brought back to my dealership I bought from after this but they claimed nothing was wrong, so I gave up trying. I don't feel like my issues were ever taken seriously and I am now stuck with this vehicle.