2025 Hyundai Ioniq 5

With Adaptive Cruise control and Lane Keeping Assist on, no matter how attentive I am, within a couple minutes (give or take) I get Driver Attention warnings. These warnings are distracting and require manual intervention in traffic. I can stop them either by turning cruise control on and off, or by accelerating manually, which can be dangerous and/or inconvenient. I do sit high in the seat, as I have a long back. I wear no glasses. I have normal wide open eyes. I am keeping my hands at 10-2 orientation. I am sitting in a way that gives me clear unobstructed view of the eye tracking camera at all times. I have not had this confirmed. I understand it is a known problem.

This car has a system called Forward Attention Warning (FAW) which monitors the driver's eyes using an in-cabin infra-red camera trained on the driver. When smart cruise control and lane following assist are both activated, FAW is forced ON by the car. If FAW thinks that the driver's eyes aren't on the road, it beeps, puts alerts on the panel visible to the driver and turns off all driving assist features. The problem I'm reporting is that the FAW system is completely broken. Even though I'm looking straight forward, it says I'm not paying attention to the road, sounds loud alerts, then eventually shuts off all of my driving assistance features. I wear glasses, and sometimes sunglasses to reduce glare when driving in bright conditions, and I've tried this with my prescription sunglasses, my normal prescription glasses and even without any glasses. The system erroneously triggers in all cases. I believe that the FAW system false positives is a safety issue because: 1. The constant false alerts are very distracting, making the driver look at the panel in front of them to try to figure out what it's saying, taking their eyes off the road 2. Lane following assist is, itself, a safety feature, by disabling it due to these false positives from the FAW system, this is reducing safety in the vehicle 3. The FAW false positives will abruptly disable the smart cruise control, which is controlling the speed of the car, as well as the lane following assist, helping to keep the car in the lane. This abrupt disabling of these systems can cause the car to slow suddenly and depart from the lane if going around a curve. This can be very dangerous.

I purchased this vehicle on [XXX] in the state of Colorado and had to drive it home through a winter storm to California. While driving home the vehicle on multiple occasion the vehicle flagged driver assist disabled or inoperable errors due to "radar blocked" stopping and checking the front of the vehicle I found that the car had no snow or ice build up on the exterior of the bumper, and there was no reason that all the driver assist and even safety features like Automatic Emergency Braking had been disabled. In addition while making this drive home, the vehicle passenger side wiper failed catastrophically. Over a 30 day process the local dealer replaced the broken wiper blade motor, and determined there was nothing wrong with the internal Auto assist system, even stating there were no DTC/ or error codes present. I provided them with images of the errors and millage, but nothing further could be done because they could not "replicate the issue" and no codes are being stored. At around 1430 miles I was driving in dry, warmer weather (around 50 degrees) when another error flashed on my screen again. I brought the vehicle back to the dealership for diagnostics, where they have yet to determine the issue again. They've stated no DTC or error codes are present, and they can not reproduce the issue so the vehicle is operating "normally and designed". I have been working with Hyundai Consumer Affairs during this entire time to help speed this process along, they have no answer other than, if the error appears again, do not turn of the vehicle, drop everything your doing in your life and bring it directly to the dealership for diagnostics (even if its active safety features are not working while your driving it). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Forward Attention Warning system in the refreshed 2025 Ioniq 5 gives constant false positives for both my wife and myself when we are driving the car. With Hyundai's HDA and lane keep active, the system keeps chiming, claiming that the driver is not looking at the road when we are. In fact, the calibration is so poor that it is a safety issue. The constant random warnings are very distracting, and sometimes the system does not recapture your eyes before timing out and hard braking the car on the highway. This is really unacceptable and a safety issue that I'm surprised Hyundai thought it could release. Lots of evidence of other owners with this problem on the Internet: [XXX] [XXX] and many others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)