2015 Hyundai Equus

On August, 2nd around noon, I was driving alone, west on a rural road called 1869 in Liberty Hill, TX. I believe the speed limit on this winding rural road is 55mph, and I was about 1 mile west of 183. While my car was in motion, my active headrest activated (exploded) into the back of my head, throwing me forward into the steering wheel. This happened randomly and unprompted. There were no other cars on the road with me, I didn’t collide with anything, and the road was smooth. I quickly regained control of the car and continued to my destination. The Hyundai dealership confirms the misfired active headrest, and Hyundai does not want to repair it, as the vehicle is out of warranty. There were no warnings prior to the event. I was resting my head on the headrest when it happened.

WHENEVER IT GETS HOT IN THIS AREA, MY VEHICLE MALFUNCTIONS. FIRST THE DASH BUBBLED AND HAD TO BE REPLACED. THE LEATHER ON THE DRIVER DOOR BUBBLES UP AND HAS BEEN REPLACED.. IT IS BUBBLING AGAIN ON THE DRIVER DOOR BUT IS NOT COVERED BY THE EXTENDED WARRANTY. BOTH HEADRESTS HAVE POPPED OPEN. ONE HAPPEN WHILE AT THE CAR WASH AND THE OTHER HAPPENED WHILE I WAS IN THE GROCERY STORE. BOTH TIMES THE CAR WAS AT REST AND WINDOWS UP.. IT COSTS $1600 TO REPLACE. THE DRIVER WINDOW SWITCH DOES NOT WORK WHEN HOT OUTSIDE. HAD IT CHECKED BY THE DEALERSHIP AT LEAST 10 TIMES. MAINTENANCE AGENT WITNESSED IT BUT BY APPOINTMENT TIME WAS NOT ABLE TO DUPLICATE THE PROBLEM SO THE WARRANTY REPAIR NEVER OCCURRED. ADDITIONALLY,, THE RADIO GOES OUT AND FRIES LIKE A CB. COMPLAINED TWO YEARS ABOUT THIS ISSUE BUT AGAIN, THE MECHANIC COULD NEVER DUPLICATE THIS ISSUE WHEN THE CAR WAS RETURNED FOR AN APPOINTMENT. ALL EXCEPT FOR 3 TIMES THE MECHANIC WITNESSED THE PROBLEM AND SHOWED ME HOW TO RESET THE RADIO. THIS ISSUED OCCURRED WHEN CAR WAS IN MOTION AND ABOUT 50% OF THE TIME WHEN THE PHONE WAS CONNECTED AND IN USE. I HAVE TO PUSH A HOLE WITH A PEN TIP TO RESET IT ONCE A MONTH. EVENTUALLY,, I COMPLAINED TO GM AND THEY HAD RADIO REPLACED BUT DEALERSHIP PUT IN A DIFFERENT MODEL OTHER THAN THE ONE FOR THE CAR. NOW PHONE SYSTEM HAS TO BE REPROGRAMMED FOR USE WHENEVER I ENTER THE CAR AS WELL AS THE RADIO SYSTEM RANDOMLY CHANGES THE STATION WHEN TRAVELING. I HAVE VIDEO OF THIS ISSUE. LASTLY THE WINDOWS GET STUCK IN THE UP POSITION WHEN IT IS HOT OUTSIDE. HAD THEM CHECKED BY MAINTENANCE MANAGER, BUT HE COULD NOT DUPLICATE THE ISSUE DURING THE APPOINTMENT . PROBLEM STILL EXISTS.