AFTER SEVERAL FAILED ATTEMPTS TO FIND A SERVICE CENTER OR AUTHORIZED DEALER TO ADJUST MY ALIGNMENT, I FELT IT WAS NECESSARY TO FILE A COMPLAINT REGARDING MY CONCERNS ABOUT MY VEHICLE'S FRONT TIRE ALIGNMENT. MY MOST RECENT EXPERIENCE OCCURRED ON DECEMBER 14, 2016 AFTER GETTING A NEW SET OF TIRES FOR MY CAR. INCLUDED IN THE TIR…
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AFTER SEVERAL FAILED ATTEMPTS TO FIND A SERVICE CENTER OR AUTHORIZED DEALER TO ADJUST MY ALIGNMENT, I FELT IT WAS NECESSARY TO FILE A COMPLAINT REGARDING MY CONCERNS ABOUT MY VEHICLE'S FRONT TIRE ALIGNMENT. MY MOST RECENT EXPERIENCE OCCURRED ON DECEMBER 14, 2016 AFTER GETTING A NEW SET OF TIRES FOR MY CAR. INCLUDED IN THE TIRE FITTING SERVICE WAS A WHEEL ALIGNMENT CHECK AND ADJUSTMENT. HOWEVER, THIS IS NOT THE FIRST TIME I HAVE ENCOUNTERED ISSUES WITH A SERVICE CENTER SAYING THEY ARE UNABLE TO ADJUST MY FRONT CAMBER AND CASTOR ADJUSTMENTS BECAUSE THE "MANUFACTURER DOES NOT SPECIFY" WHAT THESE ALIGNMENTS SHOULD BE. PERHAPS THE STRANGEST PART ABOUT THIS IS THE FACT THAT THERE ARE SPECIFICATIONS FOR THE REAR WHEELS. I HAVE EVEN CONTACTED SEVERAL HYUNDAI AUTHORIZED DEALERSHIPS HERE IN INDIANAPOLIS AND THEY TOO INDICATE THEY ARE UNABLE TO MAKE THE PROPER ADJUSTMENTS. MY LAST RESORT WAS TO CONTACT HYUNDAI USA TECHNICAL SERVICE TO SEE IF THEY COULD OFFER ADVICE AND THEY'RE ONLY FEEDBACK WAS THAT I NEEDED TO VISIT A LOCAL AUTHORIZED DEALER FOR SUPPORT ..... FORTUNATELY, I HAVE NOT BEEN IN A LIFE-THREATENING SAFETY SITUATION DUE TO THIS DEFECT BUT WITHOUT THE ABILITY TO PROPERLY ADJUST THE ALIGNMENT MY TIRES WILL NEVER WEAR PROPORTIONATELY. THIS IS INCREDIBLY CONCERNING BECAUSE THE TREAD LIFE ON ANY TIRES I HAVE INSTALLED ON MY CAR CONTINUES I LESSEN. I FELT INCLINED TO REPORT THIS ISSUE TO THE DEPARTMENT OF TRANSPORTATION BECAUSE I CAN ONLY IMAGINE THIS IS AN ISSUE THAT'S IMPACTING ALL HYUNDAI EQUUS OWNERS. IT IS ALSO CONCERNING THAT NO ONE SEEMS TO HAVE THE RIGHT ANSWER ON HOW TO CORRECT THE PROBLEM. ATTACHED YOU WILL FIND PAPERWORK FROM MY MOST RECENT ATTEMPT TO GET THE WHEELS ALIGNED . I AM HOPEFUL YOU CAN HELP BRING LIGHT TO THIS ISSUE AND HELP CORRECT AND FUTURE PROBLEMS FOR ALL EQUUS OWNERS.
NHTSA ODI #10935225
28,000 miles · Jul 24, 2013
Electronic Stability Control (esc)SuspensionWheelsCrashInjury
WHILE WE WERE DRIVING THE CAR, THE CAR'S FRONT SUSPENSION SUDDENLY FAILED, THE FRONT COLLAPSED AND THE BODY OF THE CAR NEARLY TOUCHED THE GROUND ON FLAT GROUNDS AND DRAGGED AGAINST THE GROUND ON INCLINES AND DECLINES. THE WHEELS RUBBED AGAINST THE BODY OF THE CAR ON TURNS AND THE CAR BECAME VERY UNSTABLE AND STARTED TO SHAKE. TH…
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WHILE WE WERE DRIVING THE CAR, THE CAR'S FRONT SUSPENSION SUDDENLY FAILED, THE FRONT COLLAPSED AND THE BODY OF THE CAR NEARLY TOUCHED THE GROUND ON FLAT GROUNDS AND DRAGGED AGAINST THE GROUND ON INCLINES AND DECLINES. THE WHEELS RUBBED AGAINST THE BODY OF THE CAR ON TURNS AND THE CAR BECAME VERY UNSTABLE AND STARTED TO SHAKE. THIS EPISODE HAS OCCURRED THRICE DESPITE MANUFACTURER'S REPAIRS. THIS SECOND EPISODE RESULTED IN MILD WHIPLASH. *TR
NHTSA ODI #10531683
26,807 miles · Jul 24, 2013
SuspensionWheelsCrashInjury
WHILE WE WERE DRIVING THE CAR, THE CAR'S FRONT SUSPENSION SUDDENLY FAILED, THE FRONT COLLAPSED AND THE BODY OF THE CAR NEARLY TOUCHED THE GROUND ON FLAT GROUNDS AND DRAGGED AGAINST THE GROUND ON INCLINES AND DECLINES. THE WHEELS RUBBED AGAINST THE BODY OF THE CAR ON TURNS AND THE CAR BECAME VERY UNSTABLE AND STARTED TO SHAKE. TH…
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WHILE WE WERE DRIVING THE CAR, THE CAR'S FRONT SUSPENSION SUDDENLY FAILED, THE FRONT COLLAPSED AND THE BODY OF THE CAR NEARLY TOUCHED THE GROUND ON FLAT GROUNDS AND DRAGGED AGAINST THE GROUND ON INCLINES AND DECLINES. THE WHEELS RUBBED AGAINST THE BODY OF THE CAR ON TURNS AND THE CAR BECAME VERY UNSTABLE AND STARTED TO SHAKE. THIS EPISODE HAS OCCURRED THRICE DESPITE MANUFACTURER'S REPAIRS. *TR
Hyundai Motor America (Hyundai) is recalling certain model year 2012 Genesis vehicles manufactured August 1, 2011, to April 30, 2012, and 2011-2013 Equus vehicles manufactured July 10, 2011, to June 12, 2012. The windshield wiper motor cover seal on the affected vehicles may degrade allowing corrosion on the wiper motor's circuit board. The corrosion can cause intermittent or total loss of wiper function.
Consequence & remedy
Consequence: Inoperative wipers during inclement weather can decrease driver visibility, increasing the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will replace the wiper motor cover and seal, free of charge. The recall began on April 22, 2016. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 140.
Hyundai Motor America (Hyundai) is recalling certain 2009-2011 Hyundai Genesis vehicles manufactured April 30, 2008, to November 21, 2010, and 2011 Hyundai Equus vehicles manufactured July 31, 2010, to November 21, 2010. Due to a circuit failure, the stop lamps in the affected vehicles may not illuminate.
Consequence & remedy
Consequence: A following vehicle may not recognize that the vehicle is slowing or coming to a stop if the stop lamps on the vehicle do not illuminate as expected. There is an increased risk of a rear-end crash as a result.
Remedy: Hyundai will notify owners, and dealers will repair the stop lamp switch circuit, free of charge. Hyundai issued an interim notification to owners on January 6, 2015. The recall began on March 23, 2015. Owners may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for this recall is 125.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2011 Hyundai Equus Problems, Complaints & Recalls | Skip That Year
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