2008 Hyundai Entourage

MY WIFE AND I FIRST BROUGHT OUR VEHICLE TO COLUMBIA HYUNDAI/ACURA IN MONTGOMERY, OHIO FOR A SEVERE LOSS OF POWER WHILE SHE WAS DRIVING. THE INCIDENT NEARLY CAUSED MY WIFE AND CHILDREN TO BE REAR-ENDED WHILE TRYING TO ACCELERATE TO HIGHWAY SPEEDS, WHICH IS 65 MPH, HERE IN THE GREATER CINCINNATI AREA ON INTERSTATE 275. HYUNDAI DID WARRANTY THE WORK PERFORMED BY THEIR SERVICE SHOP AT COLUMBIA HYUNDAI, BUT ONLY AFTER IT WAS REVEALED TO ME THAT THE HYUNDAI WARRANTY ONLY APPLIED TO THE ORIGINAL OWNERS. THIS WAS NOT SOMETHING I WAS AWARE OF AND EVEN THE SALES MANAGER AT JAKE SWEENEY USED CARS AND I COMMENTED ON HOW GREAT THIS WARRANTY WAS FOR ME AND MY FAMILY BECAUSE HYUNDAI STANDS BY IT. WELL, THEY DID NOT WANT TO HONOR ANY OF IT UNTIL I ILLUSTRATED THAT THIS WAS A DEFECT IN THEIR VEHICLE AND ASKING ME TO PAY THE COSTS OF THE REPAIRS AND ASSOCIATED REPAIRS WAS RIDICULOUS. THE ISSUE INVOLVED THE CAM PHASERS OF THE ENGINE AND WERE REPAIRED ALONG WITH OTHER PARTS AND A RECALL ITEM ADDRESSED. NOT LESS THAN ONE YEAR AGO, PRIOR TO MY FAMILY AND I GOING ON VACATION, WE BROUGHT THE VAN BACK FOR THE SAME REASON, ALTHOUGH I DID NOT NOTICE ANY HESITATIONS, THE MECHANIC WHO TEST DROVE IT DID. IT WAS THE CAM PHASERS ONCE AGAIN. THIS TIME HYUNDAI ONLY WAS WILLING TO COVER HALF OF THE REPAIR COSTS, WHICH LEFT ME WITH NEARLY $1,100 IN TOTAL COSTS FOR A RENTAL VEHICLE, FUEL AND THE COSTS OF PARTS AND LABOR. THIS DEEPLY AFFECTED OUR FINANCES AND NEARLY CANCELLED THE VACATION TO FLORIDA I HAD BEEN SAVING UP FOR WELL OVER A YEAR. HAVING NO CHOICE, I PAID THE COSTS, AND TOOK POSSESSION OF THE VAN AFTER PAYING. I HAD NOT EVEN LEFT THE DEALERSHIP DRIVEWAY WHEN THE CHECK ENGINE LIGHT CAME BACK ON! MY SON WAS IN THE CAR WITH ME AND I HAVE VIDEO OF THIS OCCURRING. THE ISSUE WITH THE POWER LOSS HAPPENED AGAIN AND STILL OCCURS TODAY AS RECENTLY AS A FEW DAYS AGO WITH MY WIFE & CHILDREN IN THE VAN!

TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. WHILE DRIVING AT VARIOUS SPEEDS, THE REAR PASSENGER SIDE DOOR INDEPENDENTLY UNLATCHED AND OPENED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED; HOWEVER, THE FAILURE RECURRED WHILE LEAVING THE DEALER. THE MANUFACTURER SENT AN ENGINEER WHO DECIDED TO REPLACE THE ENTIRE DOOR. IN ADDITION, WHILE DRIVING, ALL THE INTERIOR AND EXTERIOR LIGHTING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.

TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS UNAVAILABLE.

TL*THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS FAILED CAUSING DAMAGE TO THE TRANSMISSION. AS A RESULT, THE WIRING HARNESS WAS REPLACED AND TRANSMISSION WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V356000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

DASH 'ENGINE LIGHT' ACTIVATED, CHECK BY DEALER REVEALED TRANSMISSION ISSUE. TRANY SOLENOID AND WIRE HARNESS NEED REPLACEMENT. DEALER OR HYUNDAI MOTOR WOULD NOT INCLUDE WIRE HARNESS IN WARRANTY THOUGH IT WAS STATED IT SHORTED AND CAUSED MALFUNCTION. THE COMPLETE COST OF REPAIRS SHOULD BE COVERED UNDER 10 YR / 100000 WARRANTY. NOTE: REFER NHTSA ELECTRICAL HARNESS RECALL, #06V356000. THIS COVERED 07 VEHICLES, WHICH IS WHEN MY VEHICLE WAS BUILT. NOTE: HYUNDAI MOTORS CASE # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS IS A COMPLAINT ABOUT THE CAMBERS ON THIS VEHICLE. ON MANY OCCASIONS SINCE BUYING THIS VEHICLE I HAVE EXPERIENCED THE FOLLOWING IN LEFT HAND TURNS AT 45 - 55 MPH. WHEN TRYING TO PASS A VEHICLE, WHEN I TURNED THE STEERING WHEEL TO THE LEFT TO MOVE INTO THE LEFT PASSING LANE SOMETHING JERKED THE WHEEL FURTHER TO THE LEFT AND HAS NEARLY CAUSED ME TO RUN OFF THE ROAD ON THE OTHER SIDE. THE FIRST TIME IT HAPPENED AT ABOUT 20,000 MILES. THIS HAS ALSO HAPPENED WHEN TRAVELING DOWN THE MOUNTAINS IN WEST VIRGINIA IN SHARP LEFT HAND TURNS . MY CONCERN IS THAT THIS MAY BE CAUSED BY THE CAMBERS. EVERY TIME I TAKE MY VAN TO HAVE THE TIRES ROTATED I AM TOLD THE CAMBERS HOLD THE TIRES AT AN ANGLE AND THERE IS NOT ADJUSTMENT FOR IT. THEY ARE PERMANENTLY AT AN ANGLE AND HAVE BEEN EVER SINCE I BOUGHT THE VEHICLE. I HAVE ASKED THE DEALERSHIP ABOUT THE PROBLEM AND THE ONLY THING THEY WILL TELL ME IS THERE ARE NO AFTERMARKET PARTS TO FIX IT, AND THAT IT CANNOT BE ADJUSTED. BECAUSE THERE ARE NO ADJUSTMENT, THIS VEHICLE WEARS OUT TIRES LONG BEFORE THE TREAD LIFE IS UP. THE FIRST SET OF TIRES HAD TO BE REPLACED AT 25,000 MILES. TIRE MANUFACTURES WILL NOT GIVE CREDIT AGAINST MILEAGE BECAUSE OF THE CAMBERS. NOW DUE TO THE HEAVY CORROSION UNDERNEATH, AND NO CAMBER ADJUSTMENTS I FEEL THIS VEHICLE IS UNSAFE. *TR

THIS COMPLAINT IS IN REGARDS TO THE NHTSA CAMPAIGN NUMBER 13V556000-COMPONENT SUSPENSION AND/OR FRONT LOWER CONTROL ARM CORROSION. MY VEHICLE WAS PURCHASED MARCH 2008 AND IS REGISTERED IN VIRGINIA (NOT INCLUDED IN THE RECALL), HOWEVER 90% OF THE MILES ON THIS VEHICLE ARE FROM TRAVELING IN WEST VIRGINIA (WHICH IS INCLUDED IN THE RECALL). I CALLED THE HYUNDAI CUSTOMER SERVICE LINE TO ASK IF MY VAN WAS INCLUDED IN THE RECALL. THEY TOLD ME IT IS NOT INCLUDED IN THE RECALL. THEY WOULD NOT TELL ME WHY IT WAS NOT INCLUDED. MY MECHANIC HAS CHECKED THE VAN AND HAS QUOTED IN WRITING THE FOLLOWING. "SUSPENSION FRONT AND REAR HAS HEAVY CORROSION (APPEARS TO STILL MEET VA STATE INSPECTION CRITERIA)". HE TOLD ME THE REAR TOE CANNOT BE ADJUSTED DUE TO THE HEAVY CORROSION. IT IS NOW MAKING A HORRIBLE METAL TO METAL GRINDING NOISE IN THE FRONT END. I AM VERY CONCERNED AND AFRAID FOR MY SAFETY IN THIS VEHICLE. I TRAVEL ALONE IN AREAS THAT ARE MOUNTAINOUS AND I DO NOT HAVE CELL PHONE SERVICE IN THESE AREAS. THIS VAN IS MY ONLY VEHICLE SO I HAVE NO CHOICE BUT TO DRIVE IT. ANY VEHICLE THAT HAS HEAVY CORROSION THAT CREATES A SAFETY ISSUE REGARDLESS OF WHERE IT TRAVELS SHOULD BE INCLUDED IN THE RECALL. I AM REQUESTING THAT THE VEHICLES IN THIS RECALL BE EXPANDED TO INCLUDE ALL STATES. PLEASE HELP. *TR