2008 Hyundai Entourage

TL* THE CONTACT OWNED A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IN HER DRIVEWAY, SHE WENT OUTSIDE AND NOTICED SMOKE COMING FROM THE UNDER THE HOOD. THE STATED THAT SHE AND FAMILY MEMBERS ATTEMPTED TO EXTINGUISH THE FIRE WITH HOSES AS FLAMES WERE SEEN COMING FROM UNDER THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE AND POLICE DEPARTMENT REPORTS WERE FILED. NO INJURIES SUSTAINED. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE FIRE DEPARTMENT. THE INSURANCE COMPANY WAS CONTACTED BUT HAS NOT SEEN THE VEHICLE AS OF YET. A LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE CONTACT REFERRED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS APPROXIMATELY 104,000. *LN CONSUMER STATED THERE IS A RECALL ON IT #188.*JB

OUR VEHICLE HAS BEEN FOR REPAIRS TO COLUMBIA HYUNDAI IN MONTGOMERY, OHIO FOUR TIMES IN LESS THAN TWO YEARS. THE MAIN CULPRIT THAT HAS BEEN THE PRIMARY REASON FOR THESE SERVICE REPAIRS HAS BEEN THE CAM PHASERS. THIS TIME, MOST RECENTLY, 16 MAR 2016, I WAS INFORMED BY THE SERVICE DEPARTMENT THAT THE CAM PHASERS WERE IN NEED OF REPLACEMENT ONCE AGAIN. THIS ALSO REQUIRED THE TIMING CHAIN AND TENSIONER TO BE REPLACED WHICH IS IN LINE WITH THE CONTINUED ISSUES WITH THE CAM PHASERS ONGOING ISSUES. ADDITIONALLY, I WAS INFORMED THAT THE OIL CONTROL VALVE NEEDS REPLACED. THIS IS SIGNIFICANCE BECAUSE THE MANUFACTURER HAS KNOWN OF THIS ISSUE SINCE IT PUT OUT A TECHNICAL BULLETIN IN MAY 2009. THE TOTAL COST OF REPAIRS IS NEARLY $1,300 INCLUDING HYUNDAI REFUSING TO COVER THE CAM PHASERS, DESPITE THIS BEING LESS THAN ONE YEAR FROM THE LAST DATE OF REPLACEMENT BY COLUMBIA HYUNDAI. TODAY, I WAS FORCED TO DRIVE MY VEHICLE HOME DESPITE BREAKING DOWN WITHOUT EVEN HAVING LEFT THE DEALERSHIP LOT. THE VAN BROKE DOWN SEVERAL MORE TIMES ON THE WAY HOME AND WITHIN LESS THAN A MILE FROM THE DEALERSHIP. I FORCED THE VAN TO DRIVE DESPITE THE CHECK ENGINE LIGHT FLASHING AS PREVIOUSLY REPORTED TO THE DEALERSHIP AND DESPITE THE HARD ROUGH IDLING AND TREMENDOUS LOSS OF POWER THAT NEARLY RESULTED IN A HEAD ON COLLISION BETWEEN MYSELF AND ANOTHER VEHICLE AT A NEARBY INTERSECTION. THIS HAS GONE ON LONG ENOUGH AND DESPITE HYUNDAI'S EFFORTS TO ASSIST US BY COVERING THE REPAIRS THE FIRST TIME, REFUNDING ME THE AMOUNT THAT I WAS CHARGED THE SECOND TIME DUE TO FIGHTING OVER THE TIMING OF THE INCIDENT. THE THIRD TIME THIS HAPPENED THE DEALERSHIP COVERED THE COST, BUT TOOK SO LONG FOR THE REPAIRS AND IT STILL RESULTED IN THE CAM PHASERS BEING DIAGNOSED A FOURTH TIME AS NEEDING REPLACEMENT. THIS TIME HYUNDAI REFUSED TO DO ANY SERVICES AND WANTED TO CHARGE NEARLY $1,300 FOR THE TOTAL REPAIR COSTS!

MY WIFE AND I FIRST BROUGHT OUR VEHICLE TO COLUMBIA HYUNDAI/ACURA IN MONTGOMERY, OHIO FOR A SEVERE LOSS OF POWER WHILE SHE WAS DRIVING. THE INCIDENT NEARLY CAUSED MY WIFE AND CHILDREN TO BE REAR-ENDED WHILE TRYING TO ACCELERATE TO HIGHWAY SPEEDS, WHICH IS 65 MPH, HERE IN THE GREATER CINCINNATI AREA ON INTERSTATE 275. HYUNDAI DID WARRANTY THE WORK PERFORMED BY THEIR SERVICE SHOP AT COLUMBIA HYUNDAI, BUT ONLY AFTER IT WAS REVEALED TO ME THAT THE HYUNDAI WARRANTY ONLY APPLIED TO THE ORIGINAL OWNERS. THIS WAS NOT SOMETHING I WAS AWARE OF AND EVEN THE SALES MANAGER AT JAKE SWEENEY USED CARS AND I COMMENTED ON HOW GREAT THIS WARRANTY WAS FOR ME AND MY FAMILY BECAUSE HYUNDAI STANDS BY IT. WELL, THEY DID NOT WANT TO HONOR ANY OF IT UNTIL I ILLUSTRATED THAT THIS WAS A DEFECT IN THEIR VEHICLE AND ASKING ME TO PAY THE COSTS OF THE REPAIRS AND ASSOCIATED REPAIRS WAS RIDICULOUS. THE ISSUE INVOLVED THE CAM PHASERS OF THE ENGINE AND WERE REPAIRED ALONG WITH OTHER PARTS AND A RECALL ITEM ADDRESSED. NOT LESS THAN ONE YEAR AGO, PRIOR TO MY FAMILY AND I GOING ON VACATION, WE BROUGHT THE VAN BACK FOR THE SAME REASON, ALTHOUGH I DID NOT NOTICE ANY HESITATIONS, THE MECHANIC WHO TEST DROVE IT DID. IT WAS THE CAM PHASERS ONCE AGAIN. THIS TIME HYUNDAI ONLY WAS WILLING TO COVER HALF OF THE REPAIR COSTS, WHICH LEFT ME WITH NEARLY $1,100 IN TOTAL COSTS FOR A RENTAL VEHICLE, FUEL AND THE COSTS OF PARTS AND LABOR. THIS DEEPLY AFFECTED OUR FINANCES AND NEARLY CANCELLED THE VACATION TO FLORIDA I HAD BEEN SAVING UP FOR WELL OVER A YEAR. HAVING NO CHOICE, I PAID THE COSTS, AND TOOK POSSESSION OF THE VAN AFTER PAYING. I HAD NOT EVEN LEFT THE DEALERSHIP DRIVEWAY WHEN THE CHECK ENGINE LIGHT CAME BACK ON! MY SON WAS IN THE CAR WITH ME AND I HAVE VIDEO OF THIS OCCURRING. THE ISSUE WITH THE POWER LOSS HAPPENED AGAIN AND STILL OCCURS TODAY AS RECENTLY AS A FEW DAYS AGO WITH MY WIFE & CHILDREN IN THE VAN!

TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE ESC AND CHECK ENGINE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS ALSO A COMPLETE LOSS OF ENGINE POWER. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND AFTER WAITING ONE HOUR, THE VEHICLE WAS ABLE TO BE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.