2023 Hyundai Elantra

The contact owns a 2023 Hyundai Elantra. The contact stated while driving 65 MPH, the rear cross track warning light was illuminated, and applied the brakes independently, causing the vehicle to independently steer to the right. The contact was able to regain control of the vehicle and continued driving. The contact stated he had experienced the failure a total of 5 times. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact stated he continued to experience the failure. The vehicle was taken back to the local dealer and to diagnose the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 7,000.

3 lanes going down to 2 (leftmost closed). I move over to far right lane out of middle lane. No cars ahead of me in right lane. some cars in left lane. In lane for about 100 yards when.... Emergency collision warning appears and warning is made with sound and car pumps to brakes. Nobody was in my lane within 40 yards. Nobody moving into my lane. I have had it slow down and give collision warning when a car moves to right turn lane from right lane and I pass that car. But this time the alert went off and brakes were automatically strongly applied as if I was about to plow into another car without any obvious threat. Dealer checked alerts and no obvious system failures or codes appeared. Turned off automatic braking for now (and as a safety concern, it resets to the default safety braking each time In restart the car). 8:41 AM 7/18/2023

The contact owns a 2023 Hyundai Elantra. The contact stated that the reflection from the dashboard caused a glare on the front windshield, obstructing her vision while driving. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 3.

On [XXX], I was driving to a hair appointment and was getting over to the far right lane. Traffic was stop and go and as I merged into the far right lane, the car flashed an “engine off” red light warning and had the words “put in N.” I quickly realized that the car had died on me. I tried to press on the gas to get over to the emergency lane, but the car would not accelerate. I tried to push the button to restart it, and it would not restart. I then tried to put it in neutral as I thought that’s what the N letter meant and still nothing happened. With the car dead, I steered the car into the emergency lane with my hazard lights on. I then pressed on the brakes, tried to put in neutral and finally put the car in park (I believe. I don’t really remember the order of events because I was panicking). I then pushed the button to start the car and it started up. I then drove in the slow lane the rest of the way until I got to my appointment, as I was worried the car would die out on me again on the fast lane and be killed. Our car has been at Stockton Hyundai since [XXX], and we still don’t have my car back. The car is in my husband’s name, [XXX]. They are claiming they can’t find anything wrong with it. There is a case number with corporate, but yet I can’t reach anybody there. I’ve talked to Tracy Hyundai, Stockton Hyundai, Corporate Hyundai, and still no car. What can I do to resolve this issue? We are paying on a car that is not in our possession. I leave messages at Stockton Hyundai, and nobody calls me back. I called Lauren at Corporate Hyundai and don’t have a callback from her. I called today and the recording says that she’s not available and then I’ll get transferred to a different agent and the phone just rings. So I called the main number at Corporate Hyundai again and they tell me they can’t give me a different agent. I have to call them again and again then, but still really no resolution and no car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

As I started driving my Hyundai Elantra, the digital dash and infotainment screen went black and then I got a message that my Hyundai BlueLink Profile along with its settings had been reset. I did not initiate this reset. I never heard anything from the manufacturer about this incident either. This momentarily caused me to lose sight of my speedometer and it reset all my ADAS settings such as following distances, warnings vs active assists, etc.

Had a crack on the windshield which was getting larger quickly. There was no damage caused by debris that I was aware of. Spoke to multiple dealerships and they refused to fix or even check if it was a defect. Went through insurance to get the windshield replaced but Safelite said that it was not a damage but most definitely a defective windshield.

I purchased a car on December 24th 2022 and from the day I left off the lot there were electrical signals showing that the car was malfunctioning. I told [XXX] (the dealer) what was taking place and the dealership never called me or tried to assist with any problems. For months the signals were coming on and off and my last straw was when my windshield wipers stopped working in the middle of a rain storm after I had just made an in person complaint for the 3rd time about my electrical issues on the car while at the dealership on May 13th 2023. I had just been told there was nothing they could do and I called them upon leaving to tell them I could not see while driving because my wipers were not working. They told me to just go home. [XXX] (New car sales manager) hung up on me 5/17/2023 after telling me I am making assumptions when I was shown proof that the car had issues by the service department when they finally serviced my car about my complaints on 5/16/2023. He told me he was never made aware when I emailed the service manager all of my proof the day prior. I called 5 times before I could actually reach [XXX] who would have been [XXX] supervisor. They even hung up on me prior to speaking to him. I am completely disgusted & I do not feel safe in this car. [XXX] did not want to give me anything in writing that he was saying over the phone. He would not even send me an email. I don't feel valued I feel used. At this point I don't even know or have faith in this company. I am so hurt and as I told him if I were to die because of the issues then maybe he would have took accountability instead of blaming service or anyone else. I even contacted Hyundai corporate and they said there is nothing they can do because the dealership is a family run private Hyundai dealership. I have proof of all records and I will be attaching it. Attached shows different mileage dates, of incidents, official text and emails that were unanswered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)