2023 Hyundai Elantra

The vehicle is a 2023 Hyundai Elantra N Line purchased from CarMax in February 2026 with approximately 40,000 miles. It currently has approximately 49,000 miles. The vehicle intermittently cuts off, hesitates to accelerate, and jerks/shudders during acceleration. The specific failed component or system is UNKNOWN because CarMax has not yet provided a definitive diagnosis. The suspected problem involves the engine, fuel/ignition system, transmission, electronic throttle, or another powertrain/control component, but this has not been confirmed. The vehicle’s sudden loss of power and hesitation during acceleration creates a safety risk because the vehicle may fail to accelerate when needed, including when entering traffic, changing lanes, or attempting to avoid a hazard. The unexpected cutting off of the vehicle also creates a risk of being stranded or struck by other vehicles. The problem has been reported to CarMax, but to my knowledge it has NOT been definitively diagnosed or confirmed by a dealer or independent repair facility. CarMax has required a diagnosis before proceeding with further assistance, resulting in delays in addressing the defect. I contacted Hyundai regarding the vehicle and was informed that the vehicle’s original sale/in-service date was October 6, 2023, and that Hyundai has no recorded service history at a Hyundai dealership since that date. Hyundai has not yet physically inspected the vehicle for this complaint. The specific warning lamps or diagnostic messages associated with the failure are UNKNOWN. The primary symptoms are the vehicle cutting off, hesitation when accelerating, and jerking/shuddering during acceleration. These symptoms have continued and remain unresolved. The vehicle is available for inspection upon request. I am requesting that the vehicle be professionally inspected and that the underlying cause of the loss of power, hesitation, and jerking be identified and documented.

The horn is intermittenly failing and was verified by a Weimer Hyundai in Morgantown, WV on XXX. This is a known defect in 2023 Hyundai Elantras and they have issued an extended warranty to address the problem. An absence of a horn is a safety issue as you cannot signal other drivers in emergency situations. It is unlawful to have a horn that does not operate in most states including WV ([XXX]) which is where I currently reside. While a horn is not required by NHTSA , if it is present it must be operable by driver (Safety Standard No. 101, 49 CFR '571.101). For these reasons I am requesting that this should have and should be considered a SAFETY RECALL which is NOT predicated on mileage. By issuing an extended warranty that stops at 120,000 miles Hyundai does not serve those with higher mileage vehicles. It is not fair for a driver to have to pay out of pocket for a KNOWN DEFECT that should have absolutely been addressed as a SAFETY RECALL. Hyundai has been contacted and I was given a case #42976455 and a case manager named Edward. Weimer was incontact with either him or Hyundai directly and they offered to split the cost of $600.00 intead of taking full responsibility. I have no full time job and cannot pay anything (nor should I have to) for a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased a 2023 Hyundai Elantra Hybrid 2023 on December 15, 2023, and since early ownership I have experienced persistent jerking/clunking while slowing to a stop, harsh downshifts, hesitation during braking, and rough transitions between electric and engine power. The issue was first documented around 5,744 miles and continued through approximately six to eight repair/work orders, where dealerships repeatedly described the condition as normal hybrid/DCT behavior while performing software resets, adaptive relearns, and diagnostic checks. After continued complaints, Hyundai Techline became involved and the dealership concluded the vehicle “jerks pretty bad,” leading to a full transmission replacement under warranty. Despite the transmission replacement, the issue persisted and the dealership later confirmed slight clunking during downshifts and discovered a torn engine mount, which was also replaced. The dealership additionally noted that the issue did not occur while driving another Elantra Hybrid or the loaner vehicle, suggesting the condition was specific to my vehicle. I also opened a case with Hyundai Motor America Consumer Affairs regarding the recurring defect and repeated failed repair attempts, but the issue continues despite major drivetrain repairs. Hyundai Motors America Consumer Affairs has not been able to help me with this either. They also didn't provide me with the Federal Agency number when I requested them in order to reach out and seek help from the agencies. Hyundai didn't help me in any way. There were no warnings. They have been able to reproduce the issue but do not want to resolve the issue. I strongly believe no vehicle is designed in a way that it jerks and downshifts in a harsh manner causing distress to the driver/owner.

This is the second time the horn has stopped working. The first time was a year or two ago (records available on request), and both of the two horn units failed. The manufacturer Hyundai replaced them both and told me the issue they were having was the stamped housing of the horn has a seam that folds up and collects water, may freeze, and causes the unit to fail. Clearly they installed two replacement units of the same style because both units just failed again. The way I found out was someone almost changed lanes into me, I tried to honk to alert them to not collide with me, and the horn didn't work. Thankfully I was able to stop fast enough to avoid the collision. I will be taking it to Hyundai for replacement again within the next few days. This needs to become a recall because clearly Hyundai hasn't accepted yet that they need to correct their design of this safety feature.

Vehicle screen will shut off while driving and come back on randomly. This is not the first time I have reported it. I have reported it to my dealership, they looked at it and checked the vehicle. It happens so randomly but it's been over 2 years now that this has been happening. Of course when vehicle is getting inspected, it does not happen. I have asked them to update my software on my vehicle, they stated it does not need it but I bought this vehicle on Sept 2023.

My horn continues to short out. It has happened five or more times in two years. (I purchased this car in 2023 and the day I purchased it, I was driving home and found out that the horn had lost sound, I called the dealership and they told me to bring it up the next day. When I brought it up the next day it started working again and they couldn't figure out what was wrong. I then went back home and by that next week my horn was completely not working so I had to bring it back up to my dealership.) My horn not working puts me and others in risk for many of reasons. For starters, it takes away my primary warning and communication tool on the road. I have no way to warn others if they are drifting into my lane, backing into me or any other accident that can happen while driving. I have taken my car to the dealership to get it fixed multiple times. This has been a problem since the day I bought my car. Every time my horn is about to fully short out, it slowly loses its sound and will come and go for multiple days slowly losing sound. I don't have my recent documentation from taking it to the dealership to get fixed, but I have one or two forms from the beginning.

Yesterday my horn ceased working again and someone almost side swiped me. This is the 3rd time on my 2023 Elantra. I have 2 Hyundai Elantras that Have had to send to the dealership to replace the horns multiple times. I had the same issue with my Venue, which appears to have had some type of NHTSA action, and feel that the Elantras should be included on said action as they utilize the same horn components. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)