2023 Hyundai Elantra

While driving on [XXX] north near exit [XXX] in rain, at 70 mph Adaptive Cruise Control and Lane Keeping Assistance were on. The vehicle displayed a warning that the smart systems were disabled. The vehicle then began jerking and changing lanes and speed unexpectedly. The steering wheel pulled/jerked forcefully to the left and right and I had difficulty maintaining control of the vehicle. When I attempted to brake, the brake pedal became very hard and could not press down the vehicle did not slow normally. I was able to get the vehicle onto the shoulder and shut it off. After restarting the vehicle, the problem occurred again. The vehicle was towed to Wallace Hyundai dealership in Stewart Florida and is currently being diagnosed. The cause has not yet been determined. Scared me to death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The tracking number assigned by NHTSA for this issue is 11733456 I am writing to update and escalate my previously filed safety complaint regarding my vehicle. I recently received my car back from the dealership after they informed me that all issues had been repaired and that the vehicle was safe to drive. However, after getting the vehicle back, it is not the same, and it is not safe to operate. The vehicle pulls strongly to the left while driving, which creates a serious risk of losing control, especially at normal road speeds. In addition, multiple safety and driver‑assistance functions are not working as intended. Despite these issues, the dealership insists that everything is “within specifications” and refused to take further corrective action. Because of these unresolved defects, I am afraid to drive this vehicle. I have already experienced a traumatic incident related to this car, and returning it in this condition has caused significant fear and emotional distress. I cannot go through another dangerous situation. I believe this vehicle poses a genuine safety risk to me and to others on the road. I am requesting that NHTSA review my complaint again, including this new information, as the problem persists after inspection and attempted repair. A vehicle that pulls to one side and has non‑functioning safety systems should not be considered safe for normal use. Thank you for your time and attention to this matter. I am available to provide any additional details, documentation, or records you may require.

Electrical component with car has been malfunctioning. ADAS system malfunctioning (all the lights on the dash have been coming on in and out at different times) despite turning the car on and off. Video and picture evidence has been collected on different days and times this issue has been happening. Blinkers do not work when this is happening. Concerned for safety while driving. Hyundai Dealership is not helping and blowing me off.

I have been encountering a series of troubling and erratic issues with my vehicle. These problems occur under various driving conditions, including acceleration, steady-state driving, and braking. However, the most prevalent and problematic occurrences seem to transpire during acceleration and braking. During acceleration, I've observed inconsistent behavior. Sometimes, the car shifts smoothly, with minimal torque drop between gears. On other occasions, the vehicle accelerates initially but then abruptly loses all power between gears, resembling the sensation of someone engaging the clutch in a manual vehicle and shifting slowly. This results in a temporary power loss lasting 1-2 seconds, followed by an over-revving and clutch slip, leading to an unintended surge in acceleration. The issues I've encountered during braking typically begin with a chattering noise and vibrations that seem to be an imbalanced or shocked reciprocating mass, I can assume maybe one of the clutches/flywheel . This is often followed by decreased brake pedal linearity, requiring increased brake pedal pressure to stop. This normally results in an unintended aggressive forward jerk just before coming to a stop, akin to someone releasing a clutch on a manual transmission vehicle too quickly when downshifting while the engine speed is too low. One night I went to get diapers for my baby and it was raining and I hit the breaks and the breaks lost control and I crashed into a median wall and my car kept spinning around. Ambulance were called and I was admitted to the hospital with minor injuries.

The vehicle applies automatic emergency brakes when another vehicle passes close by from behind in an adjacent lane, when the Blind Spot Collision Avoidance Assist, feature is set to “Active Assist.” The owner’s manual states that this feature operates when the turn signal is turned on in the direction of the detected vehicle. However, my experience shows that the car applies brakes even when the turn signal is off and the vehicle is driving straight within its lane, without changing lanes. As per NHTSA description automatic breaks to be applied if the driver ignores the warning and tries to change the lane. But Hyundai design applies brakes even if car driven within lane without any warning before applying break

On Saturday December 16th my vehicle was parked as I was shopping. When I returned to the vehicle and started it, lights began to light up on the dashboard. They included the rear collision, front collision, airbag, parking brake, battery, tires, blind spot, and others. I called Hyundai and they said that they did not receive any communication from the vehicle stating that there was a problem. The front and rear cameras stopped working and I could no longer tell if my turning signals were operational as I didn't hear the normal clicking sound. It was difficult to turn as the steering wheel was tight. When I first went to the dealership, they refused to take a look at the problem. After filing a complaint with Hyundai, I was finally able to take the vehicle in on yesterday. They also are confused because the initial test showed that there was no problem. They now have the vehicle and are trying to find the cause. This is very concerning because in addition to basically driving blind, according to the manufacturer book, continuing to drive with specific light on could cause engine problems. I also was no longer aware of the speed that the vehicle was traveling nor how much going. The dealership says that it will be several days before they can get to the cause. There was no warning prior to all of the lights coming on and the vehicle has not been involved in any accidents.

As I started driving my Hyundai Elantra, the digital dash and infotainment screen went black and then I got a message that my Hyundai BlueLink Profile along with its settings had been reset. I did not initiate this reset. I never heard anything from the manufacturer about this incident either. This momentarily caused me to lose sight of my speedometer and it reset all my ADAS settings such as following distances, warnings vs active assists, etc.

I purchased a car on December 24th 2022 and from the day I left off the lot there were electrical signals showing that the car was malfunctioning. I told [XXX] (the dealer) what was taking place and the dealership never called me or tried to assist with any problems. For months the signals were coming on and off and my last straw was when my windshield wipers stopped working in the middle of a rain storm after I had just made an in person complaint for the 3rd time about my electrical issues on the car while at the dealership on May 13th 2023. I had just been told there was nothing they could do and I called them upon leaving to tell them I could not see while driving because my wipers were not working. They told me to just go home. [XXX] (New car sales manager) hung up on me 5/17/2023 after telling me I am making assumptions when I was shown proof that the car had issues by the service department when they finally serviced my car about my complaints on 5/16/2023. He told me he was never made aware when I emailed the service manager all of my proof the day prior. I called 5 times before I could actually reach [XXX] who would have been [XXX] supervisor. They even hung up on me prior to speaking to him. I am completely disgusted & I do not feel safe in this car. [XXX] did not want to give me anything in writing that he was saying over the phone. He would not even send me an email. I don't feel valued I feel used. At this point I don't even know or have faith in this company. I am so hurt and as I told him if I were to die because of the issues then maybe he would have took accountability instead of blaming service or anyone else. I even contacted Hyundai corporate and they said there is nothing they can do because the dealership is a family run private Hyundai dealership. I have proof of all records and I will be attaching it. Attached shows different mileage dates, of incidents, official text and emails that were unanswered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)