2023 Hyundai Elantra

The contact owns a 2023 Hyundai Elantra. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled. During the failure the check engine warning light illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the cause of the failure was due to faulty motor mount bushings. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 290.

On July 28th 2024, I took my new 2023 Hyundai Elantra to its first oil change at a Take 5 oil change center. They replaced the oil, filter, checked the fluid levels in my car, and topped the fluids off. That evening, I noticed there was a liquid leaking from behind the passenger side tire, and at first thought it was water from the A/C, but in the morning, I noticed a puddle of liquid was under the car. I went back to Take 5 on August 5th and informed them that I believed there was coolant leaking from the vehicle following my oil change. The worker checked and said my coolant reservoir was completely empty, and he refilled the coolant and told me to take it to be diagnosed at a full service auto center. On August 13th I noticed there was a smell of burning metal coming from the engine bay when I turned the car on and took it to a Firestone where they informed me that the radiator cap had failed and was no longer holding the pressure in the radiator, and that almost all the coolant had leaked from my car. I had the radiator cap replaced and kept the original to take to the Hyundai dealership to see if this was a manufacturers defect or the result of improper handling by the Take 5 worker.

While driving at the freeway, the car engine failed. Car alarms went off and digital dashboard show alert of the engine failure. Battery and all other symbols in the dashboard lighted up as well. The vehicle lost speed. Dashboard displayed text indicating to shift gear to neutral and to press the start engine button. Engine restarted after following directions.

My vehicle usually would turn on the warning light stating that the engine oil level is low when I accelerate. The last time I had an oil change, it would turn on when I accelerate my vehicle to merge on the highway. I have had my engine oil level sensor changed out in my vehicle by a Hyundai tech. Immediately after my sensor was changed and I merged on to the nearest highway, it went on again when I increased speed. My vehicle has been inspected by a Hyundai dealer but it could not be fixed. This does not happen when you are at a consistent speed but rather when the car needs to accelerate.

I purchased the vehicle February 6-23 and in April of 2023 my engine light keeps coming on saying low engine oil. I called the Tampa Hyundai dealership and they told me to ignore it I have down 2 service on this vehicle and issue is not fixed on the second service the same day I let the parking lot the issue started again. I bring the car back and they stated it was fix. Car was serviced 01/06/24 and recheck 01/09/24 and today is 01/12/24 and the issue is happing again. So I need help to understand this car issue

On two occasion vehicle abruptly shuts down leaving me with no control of vehicle. 1st incident , i was turning corner when car made a loud screeching noise and completely shut down ,i had no control over breaks or steering. Car sat for several hours before i could start it up, i did attempt to drive it down the street. I called to have vehicle looked at by dealership. They were unable to duplicate what happened . I received car back drove it for 2 weeks and then same thing happened, this time I was on a busy road when it shut down making loud screeching noise . I let vehicle roll while i struggled to pull over . I had no control over vehicle something is triggering vehicle to shut down . I am very concerned this will continue happening and it could result in a serious injury or fatality . Dealership as of today has no resolution to this problem , they still have my vehicle in their shop .

On [XXX], I was driving to a hair appointment and was getting over to the far right lane. Traffic was stop and go and as I merged into the far right lane, the car flashed an “engine off” red light warning and had the words “put in N.” I quickly realized that the car had died on me. I tried to press on the gas to get over to the emergency lane, but the car would not accelerate. I tried to push the button to restart it, and it would not restart. I then tried to put it in neutral as I thought that’s what the N letter meant and still nothing happened. With the car dead, I steered the car into the emergency lane with my hazard lights on. I then pressed on the brakes, tried to put in neutral and finally put the car in park (I believe. I don’t really remember the order of events because I was panicking). I then pushed the button to start the car and it started up. I then drove in the slow lane the rest of the way until I got to my appointment, as I was worried the car would die out on me again on the fast lane and be killed. Our car has been at Stockton Hyundai since [XXX], and we still don’t have my car back. The car is in my husband’s name, [XXX]. They are claiming they can’t find anything wrong with it. There is a case number with corporate, but yet I can’t reach anybody there. I’ve talked to Tracy Hyundai, Stockton Hyundai, Corporate Hyundai, and still no car. What can I do to resolve this issue? We are paying on a car that is not in our possession. I leave messages at Stockton Hyundai, and nobody calls me back. I called Lauren at Corporate Hyundai and don’t have a callback from her. I called today and the recording says that she’s not available and then I’ll get transferred to a different agent and the phone just rings. So I called the main number at Corporate Hyundai again and they tell me they can’t give me a different agent. I have to call them again and again then, but still really no resolution and no car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)