2023 Hyundai Elantra

The contact owns a 2023 Hyundai Elantra. The contact stated while driving 65 MPH, the rear cross track warning light was illuminated, and applied the brakes independently, causing the vehicle to independently steer to the right. The contact was able to regain control of the vehicle and continued driving. The contact stated he had experienced the failure a total of 5 times. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact stated he continued to experience the failure. The vehicle was taken back to the local dealer and to diagnose the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 7,000.

I purchased a car on December 24th 2022 and from the day I left off the lot there were electrical signals showing that the car was malfunctioning. I told [XXX] (the dealer) what was taking place and the dealership never called me or tried to assist with any problems. For months the signals were coming on and off and my last straw was when my windshield wipers stopped working in the middle of a rain storm after I had just made an in person complaint for the 3rd time about my electrical issues on the car while at the dealership on May 13th 2023. I had just been told there was nothing they could do and I called them upon leaving to tell them I could not see while driving because my wipers were not working. They told me to just go home. [XXX] (New car sales manager) hung up on me 5/17/2023 after telling me I am making assumptions when I was shown proof that the car had issues by the service department when they finally serviced my car about my complaints on 5/16/2023. He told me he was never made aware when I emailed the service manager all of my proof the day prior. I called 5 times before I could actually reach [XXX] who would have been [XXX] supervisor. They even hung up on me prior to speaking to him. I am completely disgusted & I do not feel safe in this car. [XXX] did not want to give me anything in writing that he was saying over the phone. He would not even send me an email. I don't feel valued I feel used. At this point I don't even know or have faith in this company. I am so hurt and as I told him if I were to die because of the issues then maybe he would have took accountability instead of blaming service or anyone else. I even contacted Hyundai corporate and they said there is nothing they can do because the dealership is a family run private Hyundai dealership. I have proof of all records and I will be attaching it. Attached shows different mileage dates, of incidents, official text and emails that were unanswered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)