2018 Hyundai Elantra

The contact owns a 2018 Hyundai Elantra. The contact stated that after an oil change was performed at Jiffy Lube, the engine seized while driving. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Several unknown warning lights were illuminated. The vehicle was coasted to the side of the highway and parked. The vehicle was towed to the residence, and the tow truck driver informed the contact that an unknown engine part had detached on the road and there was no oil in the engine. Jiffy Lube inspected the vehicle at the residence and informed the contact that they were not responsible for the engine failure, which was caused by a lack of oil changes after 10,000 miles. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 86,151.

I have been having issues with my car since November 2021. My car would not go over 35 miles per hour, if I let my car sit for a couple of days I would have to jump my car. My check engine light came on and then 10 minutes later went off. So I finally got it in to the Hyundai dealership after months of them not having enough mechanics. So they did a multipoint inspection and came back saying the catalytic converter needed to be replaced even though no codes in the system. So I was coming back from Florida when my car stopped accelerating on the highway and my check engine light. So I had to take the long way home which means no highways and anytime I stopped I had to throw my hazards on until it would pick up any speed. I took it to Jiffy Lube in SC and that's when my car was reading 8 different misfire codes so I did my tune up with them and that is when I was told that my engine valve was cracked and dumping oil on my spark plugs and coil pack. Yesterday my engine valve replaced and another set of spark plugs in 2 weeks and it is still reading misfire codes and still no change in acceleration. I have only had my car 4 years and my catalytic converter should not be gone. I have not really moved my car in 10 months because my husband passed and I had 2 surgeries. My family can't take another loss if something happens to me because of this car.

TL* THE CONTACT OWNS A 2018 HYUNDAI ELANTRA. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL BANGING NOISE EMERGING FROM THE VEHICLE OVER SEVERAL WEEKS. THE CONTACT NOTICED THAT THE EXHAUST PIPE WAS LOOSE AND DETACHED. THE VEHICLE WAS TAKEN TO KEARNY MESA HYUNDAI (4797 CONVOY ST, SAN DIEGO, CA 92111, (858) 278-7100) WHERE IT WAS DIAGNOSED THAT THE EXHAUST ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,086.