2017 Hyundai Elantra

The initial problem was that the car began to stall out at slower speeds. This caused potential accident situations because of the sudden loss of control. We brought it to a service station which could not identify a specific problem. The car continued to experience this problem, so a couple of days later we brought it to a second service station. They thought it might be the crankshaft position sensor, so replaced that. While the second service was working on the car, they noticed a quiet knocking noise, which caused them to check the oil, which they found to be 3 quarts low, despite the fact that we had had the oil changed about 2 months (2,000 miles) earlier. There had been no warning light that the oil level was low prior to the service station checking it, and there was no indication of an oil leak. When we drove away from the second service station, the engine noise began getting much louder and the car again started stalling suddenly, so we brought it back to the service station. They indicated that the engine had likely been ruined as a result of the low oil situation, and suggested that we have it towed to a Hyundai dealership so they could address it. We did that, but Hyundai, after taking months to provide a response, determined that the problem was not one they would take responsibility for. We have done research and seen other consumers have this exact same problem, with similar non-support from Hyundai. I am also aware that there was a class action around this that seems to have been dismissed under odd circumstances. This problem is not akin to brakes wearing out; it is a clear manufacturing problem that causes very serious dangers to the public. Hyundai recognized this risk because they suggested a very aggressive oil-maintenance regimen to purchasers of these cars. They should stand behind their dangerous product. I have receipts and documentation supporting the above work by the service stations, including the prior oil change, if needed.

The driver's side door handle does not open on the first attempt. I have to pull between two and six times to get the door to open. This occurs attempting to enter the vehicle. I have not had issues attempting to leave the vehicle yet. It occurs after the doors have been locked. It does not matter if the door was locked using the fob or the button on the door handle. It also does not matter if the doors were unlocked using the fob or the button on the door handle.

It has happened multiple times over the years that when I press the gas pedal to go, the car does not go or does not accelerate. Several times it has happened when attempting to make a left turn. So the car goes enough to get me in the way of the intersection but not very fast so I have been nervous that I might get hit. Generally stomping the pedal a second time gets it to move, but it is unnerving. I'm including the most recent date this has happened in the next part.

The body of our car has been losing paint in big strips. As we drive, large paint chunks will fly off parts of our vehicle. Hyundai is aware that their 2017 "white pearl" Elantras are having this issue; however, they refuse to do anything to help with the cost of repainting the car. They claim that an extended paint warranty was issued until Dec. 10, 2022; however, the paint issue on our vehicle just began happening on October 11, 2023. On Oct. 11, we had another motorist stop us at a light to tell us that paint came off the roof of our car onto their windshield as we were driving down a state road. Paint is now bubbling and beginning to peel from different places on the vehicle (the roof, the hood, and the passenger side door). It is dangerous to other motorists on the road as the large strips of paint flying off can be distracting and/or can obstruct their view if/when it lands on their windshield.

On 6/3/2022 my car stalled in my work parking lot. My coworker was behind me and had to slow down as to not hit me. I took my car to a local Service Station who services our Company's cars as driving to the Hyundai Dealer would have been too far. They told me that it was out of oil. The oil light never went on and there were no oil stains in our garage where I park my car, nor anywhere else where I parked. I had 89,210 miles on my car at that time. Then on October 20, 2022, at 99,666 miles I was driving and it stalled again. Fortunately I was at a stop sign. When I brought it to the same service station again, they said it was out of oil. Again, the oil light never went on at any time to warn me. My VIN number does not come up in any of the Hyundai safety recalls for engine related issues, nor for the extended warranty yet I have the same issues as other engines included in the recall. Additionally they will not cover the repair (my engine needs replacement) as I did not go to a Hyundai Dealer. Yet I went to the closest place when I initially had the issue and I have had bad experiences with the Hyundai Dealer by my home. I had no idea the issue was related to the powertrain warranty or that Hyundai engines had these issues or I would have taken it to a different Hyundai Dealer before the 100,000 mile warranty was up. I know that is not the focus here but rather the safety issue however I just wanted to include that information for what it is worth. Currently, I travel with the risk of my engine stalling if it runs out of oil with no warning due to the warning light never coming on to date. The only recourse is to continually check the oil. This has occurred even in between oil changes. I can provide my Service receipts as well.

The contact owns a 2017 Hyundai Elantra. The contact stated that while driving at 5 MPH and attempting to make a left turn, she became aware that the power steering was not functioning. The electronic power steering warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 17V213000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 75,500.

While at red lights, coasting or waiting in drive-thru the car starts jerking and shaking. Will stall and fail to accelerate, sometimes coming a complete stop. Turning on and off the vehicle only works some of the time. This started in 2020 and went on for months while Hyundai kept "fixing" the car. Coils were replaced in 2020. Now again in 2023, exact same issue. On 9/29/23 car starting jerking while waiting at red light, turning car on and off worked. On 10/1/2023 car starting jerking and shaking while waiting in a drive thru, this time it did not stop no matter how many times I turned my car on and off. They are trying to tell me this is wear and tear on my part. Car is no longer drivable since you never know when this issue will happen.

On 9/13 my engine stopped as I was coming to a stop at an intersection. I put the vehicle in park and restarted the engine. This happened three more times within a 2 mile drive. The vehicle was towed to the dealership. On 10/6 I was told my vehicle was repaired. I drove it approximately 3 miles and the engine stopped as I pressed the break approaching an intersection. It then occurred twice more as I was attempting to safely pull over. On both dates, I was driving in traffic and was nearly rear ended putting my safety at risk as well as the safety of other drivers. The dealership told me there was no code and tried to have me pick up the vehicle after the first instance. I refused, insisting that the vehicle is not safe to drive. The dealership repair paperwork shows that they did duplicate the issue and did receive code p0014. Ultimately the camshaft assembly and other components were replaced. When phoning the dealership on 10/6 to report my problem, I received assistance in the form of a loaner vehicle and was told that they needed to investigate my vehicles problem “further”.