2016 Hyundai Elantra

TL* THE CONTACT OWNS A 2016 HYUNDAI ELANTRA. THE CONTACT STATED THAT WHILE HER ROOMMATE WAS AT AN INTERSECTION, ANOTHER VEHICLE CRASHED INTO THE REAR DRIVER SIDE OF THE VEHICLE CAUSING THE CONTACT'S VEHICLE TO CRASH INTO A CURB AND INTO A POLE. NO AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FIRE DEPARTMENT WAS AT THE CRASH BUT NO REPORT WAS MADE. THE OTHER DRIVER HAD INJURY TO HER HEAD. THE POLICE TOWED THE VEHICLE TO A TOW AWAY LOT AT HELMS & HILL TOWING (649 S MAPLE AVE, MONTEBELLO, CA 90640 (323) 889-4900). THE DEALER WAS NOT CONTACTED. THE VEHICLE DAMAGES WERE UNKNOWN AT MOMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *DSY *JS *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

I AM TOLD I NEED TO HAVE MY ENGINE REPLACED. MY CAR HAD BEEN MAKING TICKING AND KNOCKING NOISES AS IF IT WAS STRUGGLING TO FUNCTION. THE DAY IT BROKE DOWN, IT WAS BEGINNING TO KNOCK EXCEPTIONALLY LOUD. I WAS AFRAID IT WAS GOING TO STALL WHILE DRIVING AS THE CAR WOULD NOT ACCELERATE WHEN I PUSHED ON THE GAS PEDAL. IT STALLED AGAIN AT THE NEXT INTERSECTION. THEN WOULD NOT START AT ALL. I HAD TO ASK FOR HELP TO PUSH MY CAR TO A SAFE AREA. THIS HAPPENED ON A CITY STREETS. I HAD THE CAR TOWED TO THE HYUNDAI DEALERSHIP BELIEVING IT WAS COVERED UNDER WARRANTY. I WAS TOLD I NEEDED A NEW ENGINE AT A COST OF ABOUT $8,000. IF I REPLACE THE ENGINE WITH THE SAME ENGINE, WHO'S TO SAY THIS WON'T HAPPEN AGAIN? I BOUGHT THE HYUNDAI BECAUSE OF THE 10 YEAR/100,000 MILE WARRANTY KNOWING I'D BE PUTTING ON THE MILES FOR WORK. I DON'T EXPECT ENGINE FAILURE AT THE 78,800 MILES (I BOUGHT IT USED FROM ENTERPRISE CAR SALES WITH 18,000 MILES ON IT). THE SELLING POINT WAS THE 10 YEAR/100,000 MILE WARRANTY THAT I EXPECTED TO HAVE. I LEARNED IT DOES NOT PASS TO THE SECOND OWNER. WHY NOT? HOW DOES THE DRIVER CHANGE THE APPARENTLY DEFECTIVE MANUFACTURING OF THE ENGINE?! AS I PRESSED ON WITH THE HYUNDAI REPRESENTATIVE, HE TOLD ME (AFTER CONSULTING WITH HIS SUPERVISOR) IT IS ONLY COVERED FOR A SECOND OWNER IF IT WAS A CERTIFIED PRE-OWNED VEHICLE. I SAID IT WAS CPO AND THAT IS HOW ENTERPRISE MARKETED THEIR VEHICLES. HYUNDAI THEN SAID THE OWNERSHIP FOR THE WARRANTY IS UNDER ALAMO/ENTERPRISE, NOT ME. NEWS TO ME, BUT, AGAIN, WHY DOES IT MATTER IF THE ENGINE IS DEFECTIVE? THESE "NU" ENGINES HAVE ALREADY BEEN ESTABLISHED TO BE DEFECTIVE. WHAT ENGINE BITES THE DUST AT 78,800 MILES? MY CAR WAS SERVICED REGULARLY ALTHOUGH NOT BY THE DEALERSHIP. THE REPRESENTATIVE THEN PROCEEDED TO TELL ME THE WARRANTY WOULD BE INVALID ANYWAY IF IT WAS NOT SERVICED BY HYUNDAI.

WHILE DRIVING MY CAR WILL STALL WITHOUT ANY WARNING. I AM DRIVING STRAIGHT WITHOUT PUTTING ON BRAKES OR ACCELERATING. I CAN RESTART IT. AGAIN WITHOUT ANY NOTICE IT STALLS. THIS HAS HAPPENED AT LEAST 10 TIMES AND AM SCARED TO DRIVE MY CAR.THIS IS VERY DANGEROUS BECAUSE YOU LOOSE POWER STEERING AND EFFECTIVE BRAKING. THIS IS A VERY DANGEROUS SITUATION AND SHOULD BE INVESTIGATED. I NOTICED ONLINE COMPLAINTS FROM OTHER ELANTRA OWNERS WITH THE SAME PROBLEM WHICH IS RELATED TO THE PISTONS.

WHILE DIVING MY 2016 HYUNDAI ELANTRA GT ON THE DALLAS NORTH TOLLWAY I FELT THE ENGINE LOSE HORSEPOWER. I APPLIED THE GAS JUST TO SEE IF IT WAS THE CAR CHANGING GEARS, I HEARD THE ENGINE REV, BUT THE CAR CONTINUED TO SLOW DOWN. I LOOKED DOWN AT MY DASHBOARD AND NOTICED THAT MY CHECK ENGINE LIGHT CAME ON AND STARTED TO BLINK FOLLOWED BY MY OIL LIGHT. THEN MY CHECK ENGINE LIGHT STOPPED BLINKED AND CONTINUED TO STAY ON FOLLOWED BY MY BATTERY LIGHT COMING ON. I TURNED MY HAZARDS LIGHTS ON AND WAS ABLE TO MAKE IT TO THE SHOULDER I PUT THE CAR IN PARK AND STARTED TO SEE WHITE SMOKE COMING OUT OF MY VENTS AND QUICKLY FILLING UP THE CABIN. I TURNED THE CAR OFF AND GOT OUT OF THE CAR AND WALKED AWAY. I DIALED DALLAS ROADSIDE SAFETY SERVICES AND WHILE SPEAKING TO THEIR DISPATCHER MY ENGINE CAUGHT FIRE. I WATCHED MY CAR GET COMPLETELY ENGULFED IN FLAMES BEFORE HELP ARRIVED.

2/22/2019 CAR HAS 55,000 MILES BUT FOR PAST YEAR HAVE HAD PROBLEMS WITH BRAKING ON UNEVEN SURFACES [CRACKS, POTHOLES] ON HIGHWAY, STREETS. WHEN BRAKING CAR FEELS LIKE YOU ARE BRAKING ON FULL METAL AND BOTTOM OF CAR FEELS LIKE IT IS COMING APART. ANOTHER ISSUE FROM THE BEGINNING OF OWNING THE CAR ARE ISSUES WITH CAR HESITATING UPON LIFTING FOOT FROM THE ACCELERATOR. MY SISTER WHO OWNS THE SAME CAR/YEAR, HAS THE SAME ISSUE. PROBLEMS REPORTED: SUSPENSION/ACCELERATION.

I WAS EXITING THE EXPRESSWAY ON MY WAY TO WORK. ON THE TURN MY STEERING WHEEL LOCKED UP AND I ENDED UP HALF WAY ON TOP OF THE SIDEWALK AND HALF ON THE STREET. ALMOST KILLED MYSELF. WHEN THE CAR JUMPED THE SIDEWALK, THE AXLE BROKE LEAVING EACH OF THE FRONT WHEELS FACING THE OPPOSITE DIRECTION, THE TRANSMISSION WAS PUNCTURED. THE CAR WAS TOWED TO THE HYUNDAI DEALER. APPARENTLY AN INVESTIGATION WAS GOING TO BE CONDUCTED BECAUSE IT WAS A SAFETY ISSUE. I RECEIVED NOTIFICATION YESTERDAY THAT THE INVESTIGATION WAS COMPLETE AND NOTHING WAS WRONG WITH THE STEERING. HOW CONVENIENT! EASY WAY TO GET OUT OF THE PROBLEM EVEN AFTER SENDING ME A PACKET ASKING WHAT I WOULD LIKE TO "RESOLVE THIS ISSUE". APPARENTLY, I WAS NOT THE ONLY ONE WITH THIS SERIOUS PROBLEM. I HAVE NO CAR BUT STILL MAKING LEASE PAYMENTS. THEY DIDN'T EVEN OFFER A COMPLIMENTARY RENTAL, OUT OF SHEER COURTESY, DURING THE ENTIRE TIME. WOULD NEVER PURCHASE HYUNDAI AGAIN. THIS SHOULD REALLY BE LOOKED AT SERIOUSLY BEFORE SOMEBODY GETS KILLED.