2016 Hyundai Elantra

The contact owns a 2016 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 24V146000 (Latches/Locks/Linkages) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure related to the recall campaign; however, the check engine warning light illuminated. The vehicle was not diagnosed or repaired. The failure mileage was unknown. Parts distribution disconnect.

The contact daughter owns a 2016 Hyundai Elantra. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart after 5 minutes. The vehicle was towed to the dealer where is it was diagnosed with engine failure, and that the catalytic converter failed due to oil entering from the engine. The contact was informed that the engine and catalytic converter and engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 80,000. The VIN was not available.

*4th report to NHTSA* Trouble getting response from HMA case manager. Delaying/not responding to multiple emails/calls/contact forms. Please advise. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? - Multiple systems continuing to fail/malfunction. Multiple attempts to repair at Hyundai dealerships. Vehicle is currently at the dealer service center where it was originally purchased on [XXX] (Dealer number P113588 , Ron Carter Hyundai) now Big Star Hyundai. Yes - PLEASE conduct VIN inspection on this vehicle. I am waiting to hear back from dealer & HMA case manager to confirm vehicle specifications relating to VIN in their system and full engine inspection results. 2. How was your safety or the safety of others put at risk? - First reported and diagnostics completed by dealer [XXX]. Problems with engine have continued and escalated to current. Latest safety risk event occurred [XXX] while driving on high traffic freeway in Houston, TX with child passenger. Vehicle lost ability to control speed/driving power suddenly stopped/failed resulting in tow to dealership. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes. Included notes in attached reports from previous dealer visits. Symptoms, reporting & attempts to repair started within warranty window. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Previous inspection reports attached. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - CEL was on and off at the start of symptoms Dec. 2021. Dealer replaced MAP sensors and the issues continued without warning lamps. Dealer stated they could not diagnose anything without warning lamps. Dealer reported unknown diagnosis and closed case. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I just know that my vehicle has a high use of engine oil. I took it to the dealer about a year and half ago to have it checked but they said that was normal but the more I read up on this it sounds like it is not normal. Also the clear over spray paint on all 4 door handles has come off and the rear hatch top window spoiler has completely peeled off also.

Bought the car a yr ago and transmission started slipping and stalling sometimes even engine shutting off while driving at higher speeds unable to steer and when pulling into traffic is on interstate almost got hit because I could not speed up it's also using double the fuel while driving longer distances I tried to use my warranty 2x before my warranty was up but both neither time did Hyundai in Owensboro check what I booked the appt for. First one was booked to check transmission and power issue then called the day before and added oil change. When I arrived the tech retyped my order and changed the oil. Brought my keys I asked about the power/transmission issues and was told they didn't know to check that but at that point there was no time and had to reschedule... So I did. Waited almost 2 months booked appt for transmission / power issue and also check the fuel usage. Finish the service call quoting me over $1300 to fix the fuel issue because no one could find my warranty eventhough I had my original paperwork showing who warranty was with and also the acct number for the warranty. When I asked about transmission or power issue I was told there was no one to check that and I had to rebook but this time it was going to be 8 weeks and by then my warranty had expired. I feel like Hyundai did this on purpose because they are in cahoots with the lot I bought the car from. Now my car is getting worse and worse and scared to even drive the car im overpaying for. This was my first Hyundai and more than likely will forever be my last because the car I got was a lemon it seems, the customer service was worthless and the service even worse. I'm reporting to BBB and everywhere I can.

Initial report on March 7, 2022 (approx. 94K miles), second report on Dec. 12, 2023 (approx. 111,700 miles). Third report March 27, 2024: Recent event occurred on March 23, 2024 (approx. 112K miles) when my vehicle suddenly stopped moving while driving 55mph on a freeway with child passenger in the vehicle, putting both of us at risk for collision. Vehicle did not have any warning lights turn on prior to or during event. The vehicle did not move again after multiple attempts to accelerate to exit freeway safely. After shifting to neutral and back to drive, the vehicle suddenly jolted and accelerated randomly while holding foot on the gas pedal (no control over timing of acceleration). We were able to exit the freeway safely. This same issue repeated multiple times while driving us to a safe area to call for a tow truck. The vehicle was towed to dealership location it was originally purchased at on March 26, 2024. Diagnostics appointment scheduled for March 28, 2024. I have completed oil change services on this car about every 1,200 miles to keep the engine running since there was no solution for any of my previous reports to dealership (even when opening a case with Hyundai), their previous determination was to close case since the diagnostics report did not show error codes in report. Previous dealership advisor made a verbal comment that the real problem is something their computers do not scan codes for, and his recommendation was to "drive it til the wheels fall off" after paying thousands in services that did not solve the root problem. Hoping this appointment will lead to a safer outcome.

What component or system failed or malfunctioned, and is it available for inspection upon request? Available for inspection upon request. Please do! Loss of power. Reported same issues a year ago. Brought to dealership, sold on other services that did not solve problem. Opened a case with Hyundai. No solution. How was your safety or the safety of others put at risk? Random loss of power. Hyundai rep stated it’s a problem their systems do not actually scan for so it’s common this won’t appear in inspection reports. Has the problem been reproduced or confirmed by a dealer or independent service center? Dealer rep drove my car and mentioned he noticed it tries to accelerate when idle, but without a code he can’t do anything about it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A Hyundai dealership inspection was completed. Suggestion I buy a new engine. I declined since the multiple repairs paid for already were supposed to fix the problem, but they didn’t. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights for anything in over a year but I am still dealing with same loss of power and acceleration control issues.

The contact owns a 2016 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the emission valve sensor needed to be replaced. The contact's son diagnosed the vehicle and retrieved the DTC code: P0017 (Crankshaft Position). The vehicle was then taken to an independent mechanic, who replaced the emission valve sensor, variable valve timing (VVT), VVT intake, camshaft position sensor, timing chain, and camshaft sprockets; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for assistance. The failure mileage was approximately 44,000.