2013 Hyundai Azera

The contact's wife owns a 2013 Hyundai Azera. The contact stated while driving at various speeds, the vehicle was shuddering and then stalled. The check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was diagnosed and determined that the spark plugs, and ignition coils needed to be replaced. The contact purchased the parts, and the vehicle was taken to an independent mechanic, where the parts were replaced; however, the vehicle was still shuddering while driving. A mobile independent mechanic recommended that the key fob battery be replaced. The key fob battery was replaced; however, the failure persisted. The vehicle was towed to the dealer, where it was determined that the starter had failed. The dealer replaced the starter; however, the failure persisted. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic), which the contact related to the failure. The contact advised the dealer to perform the recall repair. The dealer informed the contact that the remedy was not yet available. The contact stated that vehicle remained with the dealer; however, the dealer failed to complete the recall repair once the parts became available, and the dealer towed the vehicle away. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 140,000. Parts distribution disconnect.

My car started smoking while off and parked after the recall was initiated, and I went through my insurance but they can’t find the problem and I also contacted Hyundai who has never contacted me back. My car is still sitting at Auto Nation Hyundai and nothing has been done. I’m not driving that car with my kids or anyone in it after witnessing that and it’s a symptom of the recall. The car is not about to burn with us in it.

According to the recall letter that was mailed to me in October of 2023, it says "IMPORTANT SAFETY RECALL- Owners are advised to park their vehicles outside and away from structures until the recall remedy is completed." It says that the Anti Lock Brake System could leak brake fluid internally and cause an electrical short over time. This could lead to an engine compartment fire while parked or driving. As of today, April 6, 2024 there is no remedy for this recall. I have called the Hyundai dealer many times and asked for a solution. They said there is still no solution and refused to buy back the vehicle because of its age. Instead they suggested I try to sell the car privately.

On 3/4/24 my break light came on approx 9:15pm . I drove the car about 10 min home and pulled in the driveway at 9:30 PM. My husband assessed brake fluid, to find it needed and brake fluid. He added break fluid and told me to take the car to get it checked in the am. The car was making a continuous humming noise. @ 4:55 AM on 3/5/24 we awoke to the tires exploding & the car fully engulfed in flames. Fire department had to put out fire. Then we remember the ABS BREAK recall from Hyundai was no remedy.

TOOK THE CAR TO HARBOR HYUNDAI IN LONG BEACH, CA FOR AN SRS/AIRBAG WARNING LIGHT THAT TURNED ON AND REMAINED ON IN THE VEHICLE'S INSTRUMENT CLUSTER UPON STARTING THE CAR ON 1/13/2019. THE VEHICLE WAS STATIONARY AND PARKED IN A RESIDENTIAL STREET. THIS IS A BIG SAFETY CONCERN, AS THE SAFETY RESTRAINING SYSTEMS MAY NOT FUNCTION PROPERLY IN THE CASE OF AN ACCIDENT. THE SERVICE DEPARTMENT DIAGNOSED THE ISSUE WITH ERROR CODES B1490 AND B1763, SYMBOLIZING AN "OCS(OCCUPANT CLASSIFICATION SYSTEM) DEFECT" AND "OCS ECU DEFECT" IN THE VEHICLE, WHICH ADVISED REPLACEMENT OF BOTH THE ECU AND THE PASSENGER SEAT CUSHION. THIS ISSUE SEEMS TO DIRECTLY TO RELATE TO HYUNDAI'S "CAMPAIGN 111" RECALL WHICH INVOLVES VEHICLES MANUFACTURED FROM MAY 22, 2012 THROUGH NOVEMBER 23, 2012 (JUST 1 MONTH, 10 DAYS) BEFORE MY VEHICLE WAS BUILT. BECAUSE THE SYMPTOMS IN THIS ISSUE SEEM ALMOST IDENTICAL TO THAT RECALL, THIS ISSUE MIGHT BE THE SAME ISSUE AS STATED IN THE RECALL. UNFORTUNATELY, THE VEHICLE'S VIN DOES NOT EXIST WITHIN THAT PREVIOUS RECALL, MEANING A LARGE REPAIR EXPENSE NEEDS TO BE PAID. THE MANUFACTURER WAS CONTACTED, AND A CASE NUMBER WAS MADE FOR THE ISSUE REPORTED. ATTACHED ARE COPIES OF THE SERVICE DEPARTMENT'S VEHICLE OBD II SCANNER REPORT ALONG WITH THE INVOICE, AN OUTLINE OF THE ERROR CODES SCANNED, AND AN ESTIMATED REPAIR COST.