2007 Hummer H3

TL* THE CONTACT OWNS A 2007 HUMMER H3. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE BLOWER MOTOR BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CONNECTOR AND THE BLOWER FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2007 HUMMER H3. THE CONTACT STATED THAT THE BLOWER MOTOR FUNCTIONED ONLY IN THE HIGH SETTING INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V421000 (VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 142,066.

TODAY I AM REACHING OUT TO YOU FOR YOUR HELP. THIS LETTER IS IN REFERENCE TO THE GM RECALL ON THE HUMMER H3 A/C MODULE RESISTOR THAT WAS ISSUED IN JULY OF 2015. MY WIFE AND I HAVE REACHED OUT TO GM ON MULTIPLE OCCASIONS WITH NO RESOLUTION IN SITE. I ASK THAT THE NHTSA DEMAND GM ESTABLISH A TIMELINE FOR THE COMPLETION OF A CORRECTED PART AND THAT GM PROVIDE AN ADEQUATE ALTERNATIVE OPTION TO GM CUSTOMERS FACED WITH THIS ISSUE UNTIL THE PART IS AVAILABLE. MY CONCERN IS OVER MY WELL-BEING AS WELL AS MY FAMILIES. ON MONDAY AUGUST 31, 2015, I WAS DRIVING HOME FROM WORK WHEN I NOTICED A BURNING SMELL COMING FROM UNDERNEATH MY GLOVE BOX. AFTER I PULLED OVER AND EXAMINED CLOSER I COULD SEE THE ISSUE WAS FROM THE A/C MODULE RESISTER THAT WAS RECENTLY RECALLED. THE RESISTER HAD BURNED THROUGH PART OF THE HARNESS ATTACHMENT. UPON REACHING OUT TO GM, THEY STATED I ONLY HAD TWO COURSES OF ACTION: 1) TO REPLACE THE PART WITH ANOTHER FAULTY PART (WHICH I WOULD HAVE TO PAY FOR) AND HOPE THAT THE PART DOES NOT SHORT / CATCH FIRE BEFORE THEY ARE ABLE TO COME OUT WITH THE CORRECTED PART (WHICH WOULD BE FREE). 2) WAIT FOR A CORRECTED PART TO BECOME AVAILABLE. THE MAIN ISSUES WITH THE SECOND OPTION ARE THAT GM HAS NO TIMELINE FOR THE COMPLETION/AVAILABILITY OF THE CORRECTED AC MODULE RESISTOR (CUSTOMER SERVICE SAID ANYWHERE FROM 1 MONTH TO MULTIPLE YEARS). THIS WOULD LEAVE THE CUSTOMER (WITHOUT HEAT OR A/C) FOR AN EXTENDED PERIOD OF TIME. MY CURRENT WORK COMMUTE TOTALS 2 HOURS EVERY DAY. WHERE I LIVE THIS BECOMES PROBLEMATIC DUE TO SEVERE SUMMER / WINTER CLIMATES (AS I WRITE TO YOU THERE ARE HEAT WARNINGS IN EFFECT). GM HAS KNOWN ABOUT THIS ISSUE SINCE 2009, YET THEY FAILED TO ACT. NOW THE CONSUMER IS FORCED TO FACE THE CONSEQUENCES OF THEIR ILL PLANNING AND NEGLECT WHILE GM CONTINUES TO ACT INEPT. PLEASE HELP GM REALIZE THAT GM CUSTOMER LIVES MATTER.

TL* THE CONTACT OWNS A 2007 HUMMER H3. WHEN IT RAINED, WATER LEAKED FROM THE SUN ROOF AND INTO THE VEHICLE. THE FAILURE OCCURRED DURING RAINY WEATHER CONDITIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED, BUT THE REPAIR FAILED TO REMEDY THE VEHICLE. THE DETAILS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,179.

TL* THE CONTACT OWNS A 2007 HUMMER H3. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE CONTACT TURNED ON THE AIR CONDITIONER AND HEARD AN ABNORMAL NOISE AND SMELLED A BURNING ODOR. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE SENSOR ON THE COMPUTER UNDER THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2007 HUMMER H3. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER OVER SEVEN TIMES FOR UNKNOWN REPAIRS BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE VEHICLE OVERHEATED SEVERAL TIMES. THE CONTACT ALSO SMELLED STRONG FUMES AS IF THERE WERE WIRES THAT COULD BE BURNING. THE DEALER WAS NOTIFIED OF THE FAILURE AND WAS UNABLE TO REPLICATE THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V421000 (VISIBILITY). THE DEALER WAS UNABLE TO SUPPLY THE PART WITHIN A REASONABLE TIMEFRAME TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

TL* THE CONTACT OWNS A 2007 HUMMER H3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V421000 (VISIBILITY); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 HUMMER H3. THE CONTACT STATED THAT WHEN THE KEY WAS IN THE IGNITION AND TURNED TO THE ON POSITION, THE PASS LOCK WARNING LIGHT ILLUMINATED AND THE ENGINE FAILED TO START. AFTER 15 MINUTES, THE CONTACT WAS ABLE TO RESTART THE ENGINE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE THEFT DETERRENCE SYSTEM FAILED. THE VEHICLE WAS REPAIRED SEVERAL TIMES, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.