Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 23 of 837 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 260 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 212 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 164 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
12 crash reports1 fire reports10 injury reports
What owners actually said
837 reports
Mileage unknown · Jul 17, 2026
Forward Collision Avoidance
I was traveling on Interstate 80 with adaptive cruise control set at 70. The cruise control normally recognizes slower cars ahead and slows or stops as necessary. I saw that cars were stopped ahead so I reduced the cruise control setting to 60 to "help" it slow down. However, we came up fast on the stopped cars and the car di…
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I was traveling on Interstate 80 with adaptive cruise control set at 70. The cruise control normally recognizes slower cars ahead and slows or stops as necessary. I saw that cars were stopped ahead so I reduced the cruise control setting to 60 to "help" it slow down. However, we came up fast on the stopped cars and the car did not slow. I had to manually brake to avoid a collision. The car's speed was about 67 when I applied the brakes. The car acted like slowing to the new cruise control setting of 60 was overriding the collision avoidance. I recently had much of the software in the car updated due to a recall and the adaptive cruise control seems to be acting differently now. Weather was clear, around 4pm, and the roads were dry. We were Eastbound around a slight left curve (not sharp) and traffic was stopped ahead in all 5 lanes, so the system should have noticed the obstacles ahead.
NHTSA ODI #11751143
Mileage unknown · Jul 17, 2026
Steering
Both left and right CV axles make loud clicking, grinding noise when turning. I reported this issue to Honda at around 6,500 miles. At first I was told we are waiting for a solution. Now the dealership's service manager says that there is no safety issue and that Honda has no intention of fixing the problem. The car currently h…
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Both left and right CV axles make loud clicking, grinding noise when turning. I reported this issue to Honda at around 6,500 miles. At first I was told we are waiting for a solution. Now the dealership's service manager says that there is no safety issue and that Honda has no intention of fixing the problem. The car currently has less than 16,000 miles and the clicking just keeps getting louder. It doesn't feel safe and at the very least it's annoying and unacceptable.
NHTSA ODI #11751058
Mileage unknown · Jul 10, 2026
Electrical System
Battery failed and Battery will not charge. Car has 39,000 miles and is a 2024. Has been at the dealer for 3 days. Was driving to [XXX] from [XXX]. Will have to fly back and get the car if a repair is able to be made. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11749578
Mileage unknown · Jul 10, 2026
Forward Collision AvoidanceSteeringUnknown Or Other
WHEN I USED ADAPTIVE CRUISE CONTROL, MY CAR TENDS TO LEAN SLIGHTLY TO THE RIGHT. IT VEERS OVER A BIT AND THEN JERKS TO THE LEFT. ALL IN ALL, I CAN'T USE ADAPTIVE CRUISE CONTROL ON THE FREEWAY WITHOUT PAYING ATTENTION. IT IS GENUINELY DANGEROUS IF VEHICLES ARE DRIVING ALONGSIDE OR BEHIND ME. OTHER THING, WHEN I USED ADAPTIVE CRUI…
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WHEN I USED ADAPTIVE CRUISE CONTROL, MY CAR TENDS TO LEAN SLIGHTLY TO THE RIGHT. IT VEERS OVER A BIT AND THEN JERKS TO THE LEFT. ALL IN ALL, I CAN'T USE ADAPTIVE CRUISE CONTROL ON THE FREEWAY WITHOUT PAYING ATTENTION. IT IS GENUINELY DANGEROUS IF VEHICLES ARE DRIVING ALONGSIDE OR BEHIND ME. OTHER THING, WHEN I USED ADAPTIVE CRUISE CONTROL FOR ALMOST ONE HOUR, THEN IT SUDDENLY BECOMES INACTIVE. IF I HAVE BEEN FOLLOW ANOTHER CAR, then what should happen when it suddenly becomes inactive??? I was very lucky at that time because there was no car in front of me. After 5,000 miles, my car began to make a slight noise on the right side when I slowed down in the city. Maybe it happened in the front drive axle assemblies or the front right low arm control.
NHTSA ODI #11749464
Mileage unknown · Jul 5, 2026
Electrical System
The screens (odometer and center entertainment console) both went blank while driving on the highway today. I had brought the vehicle in for the previous recall to have the update installed to prevent this problem.
NHTSA ODI #11748401
Mileage unknown · Jul 3, 2026
Exterior Lighting
I am unable to manually turn on my lights, the vehicle stays on ‘automatic lights’. Headlight function remains normal within the automated functions, however, pursuing to Florida Statute 316.217 manual headlight control is necessary to turn on my headlights. The windshield wipers are an operation which does not take place unless…
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I am unable to manually turn on my lights, the vehicle stays on ‘automatic lights’. Headlight function remains normal within the automated functions, however, pursuing to Florida Statute 316.217 manual headlight control is necessary to turn on my headlights. The windshield wipers are an operation which does not take place unless the windshield wipers traveling at such speed, automated light control turns them on automatically. The cause of this is directly related to the software in the entertainment system that manually locks out the driver from addressing and turning on their own headlights.
NHTSA ODI #11748175
Mileage unknown · Jul 1, 2026
Power Train
Both front axels have been making loud clicking noise and clunking vibration while turning since the vehicle roughly reached 2000 miles. The vehicle was taken into Honda Auto Center of Bellevue, and I was told that is was a known issue, Honda was no longer allowing warranty replacements of axels and that is was "just a noise th…
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Both front axels have been making loud clicking noise and clunking vibration while turning since the vehicle roughly reached 2000 miles. The vehicle was taken into Honda Auto Center of Bellevue, and I was told that is was a known issue, Honda was no longer allowing warranty replacements of axels and that is was "just a noise the car will make".
NHTSA ODI #11747613
Mileage unknown · Jun 28, 2026
Back Over PreventionSteeringSuspension
CV Joints/Boot clicking and front passenger suspension squeaking, power steering making rubbing and squealing noises . Baking up-vehicle slams on brakes with nothing behind me. Dealership claims everything is fine and can't recreate issues.
NHTSA ODI #11746982
Mileage unknown · Jun 26, 2026
Unknown Or Other
The rear backup camera is extremely dark at low light level conditions causing it to be a deterrent instead of assistant. I cannot see in the dark with the camera!
NHTSA ODI #11746643
Mileage unknown · Jun 25, 2026
Forward Collision AvoidanceLane DepartureCrash
Component: Honda Collision Mitigation Braking System (CMBS/AEB). Vehicle is in GEICO insurance claim process, not yet released. EDR data has not been extracted and is available for inspection if preserved before the vehicle changes hands. Safety risk: Two failure modes. (1) False AEB activations occurred multiple times — while …
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Component: Honda Collision Mitigation Braking System (CMBS/AEB). Vehicle is in GEICO insurance claim process, not yet released. EDR data has not been extracted and is available for inspection if preserved before the vehicle changes hands. Safety risk: Two failure modes. (1) False AEB activations occurred multiple times — while driving at ~20 mph and while reversing at low speed, with no obstacle present. Hard sudden braking with no warning created rear-collision risk. (2) On 6/23/2026 at ~9:50 AM, AEB failed to activate when I struck a parked vehicle. Airbags deployed on impact, briefly incapacitating me. My foot remained on the accelerator. Standard post-collision safety design calls for automatic power cutoff and brake application after airbag deployment, specifically to prevent continued acceleration when a driver may be incapacitated. This vehicle did neither — it continued accelerating, significantly worsening the collision. I sustained soreness and bruising. Dealer confirmation: I did not take the vehicle to a dealer for the phantom braking. Per other NHTSA complaints for the Prologue and Honda's broader CMBS issues (Engineering Analysis EA25002), dealers have reportedly been unable to replicate the issue and told owners the behavior is normal. Inspections: GEICO assessed the vehicle for the claim. No inspection by Honda or independent mechanic for AEB specifically. EDR data not yet extracted. Warning indicators: During false AEB activations, the collision warning appeared on the dashboard at the moment of braking, not before. No advance warning. No persistent warning lamps or diagnostic messages indicating CMBS malfunction at any point during ownership. Phantom braking occurred intermittently throughout ownership.
American Honda Motor Company (Honda) is recalling certain 2024-2025 Honda Prologue and 2024 Acura ZDX vehicles. The rearview camera screen may display a distorted or blank image.
Consequence & remedy
Consequence: A rearview image that does not display correctly reduces the driver's view behind the vehicle, increasing the risk of a crash or injury.
Remedy: Dealers will replace the rearview camera, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 7, 2026. Additional letters will be sent once the remedy is available, anticipated in late 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are DO5 and RO6. The information in your report suggests that Honda (American Honda Motor Co.) may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
Honda (American Honda Motor Co.) is recalling certain 2024 Acura ZDX and Prologue vehicles. Due to a software error, the instrument panel display may fail. Additionally, a software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays," 111, "Rear Visibility," and 305, "Electric-Powered Vehicles."
Consequence & remedy
Consequence: An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash or injury. Additionally, the loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash or injury.
Remedy: Dealers will update the vehicle radio control module software, free of charge. Owner letters were mailed April 22, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are TNL and XNK. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 4, 2026.
Additional source detail variants (2)
Electrical System: Instrument Cluster/panel
Honda (American Honda Motor Co.) is recalling certain 2024 Acura ZDX and Prologue vehicles. Due to a software error, the instrument panel display may fail. Additionally, a software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays," 111, "Rear Visibility," and 305, "Electric-Powered Vehicles."
Consequence: An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash or injury. Additionally, the loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash or injury.
Remedy: Dealers will update the vehicle radio control module software, free of charge. Owner letters were mailed April 22, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are TNL and XNK. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 4, 2026.
Back Over Prevention:software
Honda (American Honda Motor Co.) is recalling certain 2024 Acura ZDX and Prologue vehicles. Due to a software error, the instrument panel display may fail. Additionally, a software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays," 111, "Rear Visibility," and 305, "Electric-Powered Vehicles."
Consequence: An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash or injury. Additionally, the loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash or injury.
Remedy: Dealers will update the vehicle radio control module software, free of charge. Owner letters were mailed April 22, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are TNL and XNK. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 4, 2026.
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Consequence & remedy
Consequence: A right front lower control arm fracture can cause loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the right front lower control arm as necessary, free of charge. Owner notification letters were mailed September 3, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is PIY.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2024 Honda Prologue Problems, Complaints & Recalls | Skip That Year