2024 Honda Prologue

On Feb 7th, notice a Knocking/Clicking noise coming from right wheel when making slight right turn, but not often. Called my dealership and immediately they said they were aware of issue and said it is common in Prologues. But due to the prologue being a GM make and not Honda, they were told they needed to wait till GM comes up with a solution, as well as parts being backordered. A few weeks later, knocking noise got louder and happening more often. Concerned I asked them to take a look at vehicle. I brought it in on March 4th, tech took it for a drive and yes confirmed issue and told me we just needed to wait or callback in a few months. As of today, April 11th, noise is extremely loud & always happens when making right turns, and is continuous through the whole duration of turn. Now we are slowly hearing it on left turns and when reversing.

When turning left or right, the vehicle produces a distinct clicking sound from the front drivetrain or steering area. This issue was first noticed on January 22, 2025 and has continued to occur since that time. I have reported the problem to the dealership on multiple occasions; however, the concern is no longer being documented on my service receipts despite my attempts to have it addressed. The persistent clicking noise raises concern about a possible defect involving the axle, CV joint, steering components, or the electric drivetrain system. If a related component were to fail while the vehicle is in motion, it could result in loss of propulsion, steering impairment, or sudden mechanical failure during a turn, increasing the risk of a crash. The dealership has indicated that the manufacturer is aware of the issue but has not yet provided a repair remedy or guidance to the service center, leaving the vehicle operating with a potentially unresolved mechanical defect.

I am submitting this complaint regarding a recurring safety defect in my 2024 Honda Prologue (VIN: [XXX] ), serviced at AutoNation Honda Chandler in Chandler, Arizona. Most recent service reference: Invoice #XXX. The vehicle has experienced a repeated knocking noise coming from the right front wheel area, particularly when turning right or left at low speeds with the steering wheel fully turned. The dealership diagnosed the issue as a failure of the front wheel drive half shaft (outboard passenger axle) and replaced the component. This same part has now failed three times. Despite multiple repairs and part replacements, the problem continues to return. The front axle/half shaft is a critical drivetrain component, and failure of this part can affect steering control and vehicle stability, especially during turning. Between all service visits, my vehicle has been at the dealership for nearly one month in total. Most recently, my third appointment was canceled, and I was informed that there is currently no solution available for this issue. I am extremely concerned about the safety of operating this vehicle due to the repeated failure of the same drivetrain component and the lack of a permanent repair. This ongoing situation has caused significant stress and raises serious safety concerns. I am requesting that this matter be investigated, as it appears to be a recurring defect affecting a critical vehicle component. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)