2024 Honda Prologue

Anti-Braking System (ABS): The Anti-Braking System (ABS) malfunctioned, causing the car to unexpectedly slam on the brakes multiple times while backing up. This issue is likely related to a failure in the ABS sensors or control module. The component is available for inspection and was reported to the dealer. Transmission (Shifting into Neutral): The transmission failed by unexpectedly shifting into neutral while driving, preventing acceleration. This issue is likely related to a malfunction in the transmission control module (TCM) or related sensors. This component is available for inspection and was reported to the dealer. Anti-Braking System (ABS): This malfunction posed a significant safety risk. The car unexpectedly slamming on the brakes while backing out of the driveway onto the road causes a sudden stop, potentially leading to a collision with other vehicles as it takes several attempts of hitting the brakes or turning the emergency brake off to get the car to continue reversing out of the driveway. Transmission (Shifting into Neutral): This issue is extremely dangerous, especially on busy roads. When the vehicle unexpectedly shifted into neutral, I was unable to accelerate, which could have resulted in a dangerous situation if it had occurred on a highway or in heavy traffic, putting my family’s safety at risk. Both problems have been reported and inspected by the dealership but they were unable to reproduce the issues. I was told the auto braking system is performing as expected and is in the user manual and cannot be turned off which does not seem right. I have never driven a vehicle that cannot back out of a driveway without interruption. The Auto Braking System does display a message of "Rear Cross Traffic Auto Braking" when the brakes are initiated.

Back up Camera -- Honda Prologue Elite model does not have night vision back up camera. In the night when you reverse your car nothing is visible unless you press breaks. I realized this when I got loaner car and lower model has full visibility in the dark but my Elite back up camera does not have night vision. I complaint this issue with Honda Repair center and they asked me to complaint to Honda manufacturer as all Elite has same problem. I called many time to Honda but not response. Sensor - hands-free access does not work every time. it works only randomly. I complaint this to the repair center and they said all the car has the same issue so we cannot do anything about this. As my car is on lease, they are not cancelling my lease or replacing my car.

Steering -- I leased my Honda Prologue 2024. from very first week I started hearing that some squeaking sound from my wheels but later I realized that squeaking/ cracking noise is coming from Steering. I took my car to the Honda repair center they accepted the problem and compare with other Honda Prologue same model. They kept my car for around 4 -5 days and finally said as they don't have expert mechanics and they also consult with main honda company even they don't know but you can still drive as it is not dangerous. there is no solution as of now. They made me sign the document before I took my car back. Now, I am driving my car but have some doubt back of my head, anything serious can happen and it is annoying when I park my car. As my car is on lease, they are not cancelling my lease or replacing my car.

I was driving through a parking lot when I received the following warning messages “Brake System Failure,” “Service Stabilitrac,” “auto hold unavailable,” “ Brake assist failure. Press hard to brake. Speed limited.” I then tried to pull over in the parking lot and vehicle was extremely difficult to stop. I had to use both legs on the brake. While sitting waiting on a tow truck, I received another warning message that stated “Service High Voltage System.”

While traveling out of state, my 2024 Honda Prologue became nearly inoperable due to a system failure. The vehicle suddenly stopped accepting a charge at any public charging station and displayed multiple warning messages, including: “Service High Voltage System,” “Service Vehicle Soon,” and “Charging System Problem.” There were no prior symptoms or warning lights before this occurred. The messages appeared abruptly during a multi-hour drive home from a trip. I was able to reach the nearest Honda dealership safely, but I was forced to leave the vehicle there, far from home, because it was no longer able to charge and could not be driven further with confidence. The issue was confirmed by the dealership’s service department, who diagnosed the problem as a high-voltage battery failure requiring full battery replacement. The service team advised that repairs would take at least three weeks. I was not offered a loaner vehicle or transportation support, and I had to secure and pay for a rental vehicle just to return home. As a result, I currently have no reliable form of transportation, and Honda is not providing a rental or loaner vehicle during this extended warranty-covered repair. Furthermore, I was informed by Honda Financial Services that even if the vehicle remains out of service for over a month, I am still expected to continue making monthly lease payments on a car I cannot drive. This situation presents a serious safety and consumer protection concern, as the vehicle suffered a sudden loss of essential EV function without warning and left me stranded out of state.