The car just stopped as I was driving, would not shift gears, and told me “service high voltage system” and “ service battery fault shutting down soon” and turned off. It was on 185 miles left (63%) and went to 0% later on and now won’t charge or turn on. I have screen shots and time stamps of those things
2024 Honda Prologue
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all Prologue years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 23 of 837 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Steering. Review the 260 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Suspension. Review the 212 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 164 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
156 reportsThe warning messages pop-up such as "One pedal Driving Unavailable. Use Brake for Stopping", "Auto-hold unavailable", and "adaptive cruise control temporarily unavailable " then parking sign with ranch sign turns on. And all the functions will be disable. I went to Honda dealer to fix the problem, all they said was Parking Brake…
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The warning messages pop-up such as "One pedal Driving Unavailable. Use Brake for Stopping", "Auto-hold unavailable", and "adaptive cruise control temporarily unavailable " then parking sign with ranch sign turns on. And all the functions will be disable. I went to Honda dealer to fix the problem, all they said was Parking Brake Actuators. So they replace both left and right rear Brake Actuators. A week later same messages come on and recently I have new additional warning message on Dashboard. "Service Transmission Now Unable to shift soon", I went to honda dealer, of course there is no warning message show up then, so they cannot scan or nothing showed up on the scan. So they suggest that I kept driving until warning light stay on.
clicking noise from CV axle. I took this to dealership (Mungenast St Louis Honda) multiple times in 2025-2026. Dealership advised that the problem was the CV axle(s), and Honda would not authorize repairs due to pending litigation and reports of current fixes not working
The digital instrument cluster and infotainment/display system repeatedly FAILS WITHOUT WARNING WHILE I AM DRIVING. The screens suddenly glitch, shut down, or go completely black, causing me to lose access to critical vehicle information. The vehicle remains available for NHTSA or manufacturer inspection upon request. This is a…
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The digital instrument cluster and infotainment/display system repeatedly FAILS WITHOUT WARNING WHILE I AM DRIVING. The screens suddenly glitch, shut down, or go completely black, causing me to lose access to critical vehicle information. The vehicle remains available for NHTSA or manufacturer inspection upon request. This is an ongoing and unresolved safety defect. I did NOT experience the blank-screen condition before Honda Recall 26-056. The recall specifically addressed a condition that could cause the instrument cluster/infotainment display to intermittently go blank while driving. The recall repair was performed April 13–14, 2026. Within approximately one week AFTER that repair, my screens began randomly shutting off while driving. When the failure occurs, the displays can remain blank for approximately 5–20 seconds. During that time, I unexpectedly lose visibility of critical information, including vehicle speed and warning indications. A driver should never suddenly lose access to essential operating and safety information while a vehicle is moving. The unpredictable failure also creates a serious distraction because I must continue driving without knowing when the displays will return. Honda dealers have made MULTIPLE unsuccessful repair attempts. On April 20–22, the dealer performed a factory-data reset. The failure continued. On May 4–7, the dealer contacted Honda Techline, identified an internal defect involving the A11/radio control module, replaced the module, and programmed/configured the system. The defect STILL was not corrected. I reported the continuing screen glitching/blanking on August 6, 2026. There is generally NO WARNING before the screens fail. They can suddenly go completely blank while the vehicle is being driven. Despite a recall repair, subsequent diagnosis, software/programming work, a factory reset, and replacement of an electronic control module, the same dangerous malfunction continues to occur.
I am reporting a serious safety concern involving my Honda Prologue and believe the repeated failures may indicate an unresolved defect involving the vehicle’s electronic, braking, ABS, propulsion, transmission/shift, or vehicle-control systems. On [XXX], the vehicle first displayed an error/warning. I contacted the Honda dealer…
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I am reporting a serious safety concern involving my Honda Prologue and believe the repeated failures may indicate an unresolved defect involving the vehicle’s electronic, braking, ABS, propulsion, transmission/shift, or vehicle-control systems. On [XXX], the vehicle first displayed an error/warning. I contacted the Honda dealership in Vancouver, Washington, and was instructed to bring it in for inspection. I was out of town and could not do so immediately. On [XXX], I brought the vehicle to the dealership in the morning. They kept it overnight and returned it to me on [XXX] at approximately 2:00 PM, telling me the problem was a “system glitch” and had been fixed. On [XXX], less than 24 hours later, I was driving home after completing a Lyft ride when the vehicle displayed: “One-Pedal Driving Unavailable – Use Brake for Stopping.” At the same time, the ABS warning and multiple other safety-system warnings illuminated.The vehicle then became immobilized in the middle of an intersection. I was in an unsafe location and had to contact police for assistance. The vehicle remained unable to operate for approximately two hours. After multiple restart attempts, it suddenly became operational again, allowing me to drive it to the Honda dealership.I have photographs and videos documenting the warnings. One photograph shows the “One-Pedal Driving Unavailable – Use Brake for Stopping” warning with the ABS and multiple other warning indicators illuminated. Another shows “Service Transmission Now – Unable to Shift Soon.”This is especially concerning because Honda had already been notified, had possession of the vehicle for approximately a day and a half, and told me it had been repaired. The vehicle then experienced a serious failure the following morning and became disabled in traffic. This is not simply an inconvenience. A vehicle that can suddenly become immobilized n intersection presents a serious potential safety I use this vehicle for Lyft INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
I own a Prologue Touring on a lease and it has defective drive axles and every time I brought it to Honda Service Dept they said that Honda said that the will not repair or replace them. The Vin# is [XXX].Any question feel free to contact me at [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.…
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I own a Prologue Touring on a lease and it has defective drive axles and every time I brought it to Honda Service Dept they said that Honda said that the will not repair or replace them. The Vin# is [XXX].Any question feel free to contact me at [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My 2024 Honda Prologue (VIN [XXX]) produces a loud clicking/knocking noise from the front drive axles when turning, most noticeable during low-speed turns and when accelerating out of a turn. The noise began shortly after I acquired the vehicle at low mileage, consistent with the widely reported front CV joint/axle defect affect…
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My 2024 Honda Prologue (VIN [XXX]) produces a loud clicking/knocking noise from the front drive axles when turning, most noticeable during low-speed turns and when accelerating out of a turn. The noise began shortly after I acquired the vehicle at low mileage, consistent with the widely reported front CV joint/axle defect affecting 2024-2026 Prologues. This is a safety concern, not merely a noise. The defect involves internal drive-axle joint irregularities that can progressively worsen and impair propulsion, steering response, and drivability, with risk of eventual axle failure and loss of vehicle control while driving. Honda acknowledged this condition in a XXX dealer Tech Line but directed dealers not to repair it if no visible damage is found, leaving the defect unaddressed. Replacement axles reportedly fail again. No effective repair is currently available. I request that NHTSA investigate this drive-axle defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I went to charge my car Sunday morning, and throughout the day it kept showing on the dashboard that the charge door was open. I stopped several times to check, and the charge door was actually closed, which was really strange. Later, I went into a store for less than 10 minutes. I locked my car before going inside, but when I …
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I went to charge my car Sunday morning, and throughout the day it kept showing on the dashboard that the charge door was open. I stopped several times to check, and the charge door was actually closed, which was really strange. Later, I went into a store for less than 10 minutes. I locked my car before going inside, but when I came back out, all the windows were down. It honestly scared me because I have no idea how that could have happened. I shared my experience with a coworker who has the same car, and he told me the exact same thing happened to him. It’s so strange and concerning. This is the first time it has happened to me, but now I’m nervous about leaving anything inside the car, wondering if the windows could randomly open again.
While getting ready to parallel park the car, the entire screen system (dashboard, center console) went completely blank. This completely eliminates visibility to all safety aids, speed of vehicle, and warning systems. This has happened with this specific vehicle in the past, and the vehicle has been updated by Honda dealers…
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While getting ready to parallel park the car, the entire screen system (dashboard, center console) went completely blank. This completely eliminates visibility to all safety aids, speed of vehicle, and warning systems. This has happened with this specific vehicle in the past, and the vehicle has been updated by Honda dealership. it has not been brought to a dealer quite yet. I am awaiting the dealerships opening and availability of a loaner vehicle. I have an ongoing case with Honda on this vehicle, Case # 16062775.
WHEN I USED ADAPTIVE CRUISE CONTROL, MY CAR TENDS TO LEAN SLIGHTLY TO THE RIGHT. IT VEERS OVER A BIT AND THEN JERKS TO THE LEFT. ALL IN ALL, I CAN'T USE ADAPTIVE CRUISE CONTROL ON THE FREEWAY WITHOUT PAYING ATTENTION. IT IS GENUINELY DANGEROUS IF VEHICLES ARE DRIVING ALONGSIDE OR BEHIND ME. OTHER THING, WHEN I USED ADAPTIVE CRUI…
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WHEN I USED ADAPTIVE CRUISE CONTROL, MY CAR TENDS TO LEAN SLIGHTLY TO THE RIGHT. IT VEERS OVER A BIT AND THEN JERKS TO THE LEFT. ALL IN ALL, I CAN'T USE ADAPTIVE CRUISE CONTROL ON THE FREEWAY WITHOUT PAYING ATTENTION. IT IS GENUINELY DANGEROUS IF VEHICLES ARE DRIVING ALONGSIDE OR BEHIND ME. OTHER THING, WHEN I USED ADAPTIVE CRUISE CONTROL FOR ALMOST ONE HOUR, THEN IT SUDDENLY BECOMES INACTIVE. IF I HAVE BEEN FOLLOW ANOTHER CAR, then what should happen when it suddenly becomes inactive??? I was very lucky at that time because there was no car in front of me. After 5,000 miles, my car began to make a slight noise on the right side when I slowed down in the city. Maybe it happened in the front drive axle assemblies or the front right low arm control.
Official recalls
326V306000 · Back Over Prevention: Sensing System: Camera
May 14, 2026
American Honda Motor Company (Honda) is recalling certain 2024-2025 Honda Prologue and 2024 Acura ZDX vehicles. The rearview camera screen may display a distorted or blank image.
Consequence & remedy
Consequence: A rearview image that does not display correctly reduces the driver's view behind the vehicle, increasing the risk of a crash or injury.
Remedy: Dealers will replace the rearview camera, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 7, 2026. Additional letters will be sent once the remedy is available, anticipated in late 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are DO5 and RO6. The information in your report suggests that Honda (American Honda Motor Co.) may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
26V112000 · Back Over Prevention:software; Electrical System: Instrument Cluster/panel
Feb 26, 2026
Honda (American Honda Motor Co.) is recalling certain 2024 Acura ZDX and Prologue vehicles. Due to a software error, the instrument panel display may fail. Additionally, a software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays," 111, "Rear Visibility," and 305, "Electric-Powered Vehicles."
Consequence & remedy
Consequence: An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash or injury. Additionally, the loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash or injury.
Remedy: Dealers will update the vehicle radio control module software, free of charge. Owner letters were mailed April 22, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are TNL and XNK. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 4, 2026.
Additional source detail variants (2)
Electrical System: Instrument Cluster/panel
Honda (American Honda Motor Co.) is recalling certain 2024 Acura ZDX and Prologue vehicles. Due to a software error, the instrument panel display may fail. Additionally, a software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays," 111, "Rear Visibility," and 305, "Electric-Powered Vehicles."
Consequence: An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash or injury. Additionally, the loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash or injury.
Remedy: Dealers will update the vehicle radio control module software, free of charge. Owner letters were mailed April 22, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are TNL and XNK. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 4, 2026.
Back Over Prevention:software
Honda (American Honda Motor Co.) is recalling certain 2024 Acura ZDX and Prologue vehicles. Due to a software error, the instrument panel display may fail. Additionally, a software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays," 111, "Rear Visibility," and 305, "Electric-Powered Vehicles."
Consequence: An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash or injury. Additionally, the loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash or injury.
Remedy: Dealers will update the vehicle radio control module software, free of charge. Owner letters were mailed April 22, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are TNL and XNK. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 4, 2026.
24V540000 · Suspension:front:control Arm:lower Arm
Jul 18, 2024
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Consequence & remedy
Consequence: A right front lower control arm fracture can cause loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the right front lower control arm as necessary, free of charge. Owner notification letters were mailed September 3, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is PIY.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
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