2024 Honda Prologue

Axels make a clicking noise when making a sharp turn from a stop. Axel failure can lead to catastrophic accident. Dealer inspected and confirmed noise. Dealer advised that Honda is refusing to replace the axel under warranty with the current available part. the noise is evidence of parts of the axel assembly making contact when they are not supposed to which will inevitably lead to failure which makes this a serious safety issue. Honda is supposedly aware of the issue and is working on a fix. This has been a known failure issue since the car was released. Honda has had more than enough time to fix it. It's failure to so so on such a critical part is inexcusable.

Clicking noises when turning. Dealership no longer fixing (fixed passenger side, driver side still unrepaired). Front end collision breaking happening at random, causing unsafe breaking in the middle of the road. Also frequently happening when releasing break at stop light, narrowly avoiding multiple rear end collisions due to breaks being slammed on by vehicle collision system. Now with high voltage battery failure message, blowing cold air out of hvac system and performing at reduced acceleration.

I am submitting this complaint regarding a recurring safety defect in my 2024 Honda Prologue (VIN: [XXX] ), serviced at AutoNation Honda Chandler in Chandler, Arizona. Most recent service reference: Invoice #XXX. The vehicle has experienced a repeated knocking noise coming from the right front wheel area, particularly when turning right or left at low speeds with the steering wheel fully turned. The dealership diagnosed the issue as a failure of the front wheel drive half shaft (outboard passenger axle) and replaced the component. This same part has now failed three times. Despite multiple repairs and part replacements, the problem continues to return. The front axle/half shaft is a critical drivetrain component, and failure of this part can affect steering control and vehicle stability, especially during turning. Between all service visits, my vehicle has been at the dealership for nearly one month in total. Most recently, my third appointment was canceled, and I was informed that there is currently no solution available for this issue. I am extremely concerned about the safety of operating this vehicle due to the repeated failure of the same drivetrain component and the lack of a permanent repair. This ongoing situation has caused significant stress and raises serious safety concerns. I am requesting that this matter be investigated, as it appears to be a recurring defect affecting a critical vehicle component. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Backup Camera Failure (Occurred at approx. 1,000 miles) Part was on backorder, the rearview camera remained inoperative for approximately 99 days (February 22 through May 31, 2025). This rendered the vehicle non-compliant with federal rearview camera safety requirements. Emergency Braking System Issues (Ongoing) Compounding this, the vehicle’s emergency braking system would activate erratically and without cause, including: •When entering or exiting my driveway •During normal lane changes •When driving near trucks or concrete barriers Because these events occurred repeatedly and unexpectedly, I was forced to disable this safety system to avoid sudden braking events, further compromising vehicle safety. Broken CV Axles (Officially diagnosed at approx. 6,000-7,000 miles) •On May 31, 2025, the vehicle was returned to the dealership for backup camera installation and to revisit the knocking noise, this time properly documented. •That same day, both the left and right CV axles were diagnosed as broken, and I was told the vehicle was not safe to drive. •I had unknowingly been driving in this unsafe condition for almost three months. •The vehicle remained in the dealership’s possession until June 5, 2025 (6 days), Recurrence of Knocking Noise and Third Service Visit (January 10, 2026 – Approx. 15,000 miles) At approximately 15,000 to 16,000 miles, the knocking noise had returned (in both directions of steering) and I brought the vehicle in to be diagnosed •The dealership acknowledged hearing the noise. •I was told the sound is a “well-documented issue” with this model and considered “normal.” •I was informed that the vehicle was safe to drive. •I was told Honda is working on a redesigned part and that a recall is expected in approximately six months to one year. •I was specifically told Honda will not authorize replacement of the same axle parts again, as they continue to fail, and that I must wait for a recall remedy.

Anytime I turn the steering wheel to the left, there is a really loud clanking noise coming from the front left tire. It gets really loud when the car is cold, and only slightly improve when the car is warmed up. I worry that there is a problem with the axle that can be a safety issue. While I am just reporting this today, it has been going on for at least 12 months.