2024 Honda Prologue

I took delivery of my new 2024 Honda Prologue in 2024. After driving approximately 2,000 miles, I noticed a clicking noise coming from the front axle area, especially during low-speed turns and parking maneuvers. I first brought the vehicle to AutoNation Honda in Costa Mesa, California, the dealership where I purchased it. They inspected the vehicle and reported finding no issue, so no repairs were performed. As the noise continued and worsened over the following months, I took the vehicle to Jerry Seiner Honda in San Juan Capistrano, California. Their service department diagnosed the clicking noise as originating from both front axles. Both front axles were replaced on October 28, 2025, which initially resolved the problem. However, the identical clicking noise has now returned. As of April 18, 2026, the condition is present again and requires further repair. THIS CONDITION IS NOT SAFE. The vehicle is still under lease with 19 payments remaining. This appears to be a recurring issue with the 2024 Honda Prologue. See NHTSA complaint ID XXX (and related complaints) for numerous similar reports of front axle / CV joint clicking noises on this model. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Subject: Safety Complaint – 2024 Honda Prologue – Clicking Noise When Turning (Possible CV Axle Defect) I am submitting a safety complaint regarding my 2024 Honda Prologue Touring due to a persistent clicking noise when turning, which appears to be related to the front axle or CV joint. Vehicle Information: Year: 2024 Make: Honda Model: Prologue Touring Mileage:10300 VIN: [XXX] Description of Issue: The vehicle produces a noticeable clicking/popping noise when turning left or right, especially at low speeds such as in parking lots or during tight turns. The noise is consistent and reproducible. The issue appears to originate from the front axle/drivetrain area and raises concern about potential failure of a critical drivetrain component. Safety Concern: This defect may indicate premature wear or failure of the CV joint or axle assembly. A failure of this component while driving could result in loss of power to the wheels and create a dangerous driving condition, increasing the risk of an accident. Dealer Response: I brought the vehicle to an authorized Honda dealership. The dealer acknowledged the issue but stated that no repair or fix is currently available and advised me to contact Honda directly. The issue remains unresolved. Additional Notes: Based on my research, multiple other owners are experiencing similar issues with the same vehicle, suggesting this may be a widespread defect rather than an isolated incident. I am requesting that NHTSA investigate this issue as a potential safety defect affecting the 2024 Honda Prologue. Thank you for your attention to this matter. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is a loud clicking sound coming from the front axle(s) while steering around corners. It began within 30 days of taking possession of the new vehicle in mid-April 2025 and has continued to this day, April 6, 2026 with 11k mileage on the car. Furthermore it has become progressively worse, whereby early on the steering had to be near the fully clocked left or right position, now it only has to be about 30% in either direction for the clicking to be audibly and vibrationally noticeable. Two Honda dealerships near Orlando FL have been informed of the issue as well as a case opened (and closed by Honda without my consent) Honda Auto Customer Service. No action has been taken to correct it. I am consistently advised it is a "known issue" and that the vehicle is "safe to drive". Long story short, Honda is well aware of the issue, but has completely failed to apprise its customer base of any pending solution. They are content to advise us to continue to operate the Prologue and suffer the issue. I've given Honda a year to correct it. I am now concerned to operate the vehicle for fear one or more of the front half shafts is going to come apart at speed.

The CV axles on my vehicle are making a loud, rhythmic clicking noise, especially when accelerating or turning. This issue has become progressively worse and is now occurring during most driving maneuvers. My primary safety concern is a catastrophic mechanical failure where the axle could break or seize while the vehicle is in motion, leading to a sudden loss of power to the wheels or a potential loss of steering control. This poses a significant risk of a crash on the road.

The contact owns a 2024 Honda Prologue. The contact stated that while driving at various speeds, the vehicle made an abnormal clicking sound. The vehicle was taken to the dealer, where it was test-driven, and the dealer confirmed that the vehicle made an abnormal clicking sound while turning. The contact was informed that it was a common failure; however, no diagnostic information was provided. The dealer informed the contact that the repair was pending approval. The contact stated that the vehicle was covered under warranty. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 51,064.

When driving vehicle and making left or right turns clicking and knocking noises can be heard and felt. It is consistent with both wide and tight turns. Not intermittent. No outside factors causing noises. Concern was validated by finding Honda forums detailing other owners having the same issue. Some owners have had axle and cv joint engineering problems stated to be the case by Honda and have had replacement parts installed when they can be acquired in a timely manner. Others like myself cannot get a dealership to recognize the issue upon inspection so no action can be taken. There are no warning lights or messages displayed. Honda states publicly that this is not a safety hazard but it could result in sudden failure of those parts which would prove to be a dangerous safety hazard. Vehicle would be made available for inspection upon request. Only Honda has inspected for this issue at this time. No independent repair shop, insurance or law enforcement.

My vehicle constantly receives an error message while driving stating, "SERVICE HIGH VOLTAGE SYSTEM" and "REDUCED ACCELERATION DRIVE WITH CARE." Error symbols appear on the dashboard that show an orange turtle, a red battery with a big exclamation point through it and and a red car outline with a big exclamation point going through the middle of it. When this happens, the vehicle acceleration is significantly reduced and the regenerative braking or "one-pedal" feature automatically becomes disabled. If you're relying on that system to brake, it will not do so when you need it to and you have to manually press the brake to slow and stop the vehicle. This error clears after a few days of driving but never fails to return. The dealer said they found nothing wrong when I brought it in (when the error wasn't being displayed, of course) but it went back today with the error displayed so they could witness it for themselves. Separately, the vehicle makes an incredibly loud knocking noise when accelerating with the wheel turned. It appears this is coming from the CV joints.

The vehicle experienced multiple serious issues affecting safety and reliability. The 12V battery failed, leaving the vehicle unable to start. In addition, there is a persistent abnormal ratcheting or grinding noise when turning, indicating a possible drivetrain or steering-related defect. An interior component near the rearview mirror also detached while driving, creating a distraction and safety concern. The vehicle was taken to the dealership for repair on February 21, 2026 and has remained out of service for over 30 days with no confirmed repair completion date. There have been communication issues with the dealership, including lack of documentation and inconsistent updates regarding the status of the vehicle. Due to the extended downtime, unresolved defects, and safety concerns, the vehicle is unreliable and unusable for its intended purpose.

Front axles/CV Joints make a crunching noise at low speeds when turning left or right. 2024 Honda Prologue with less than 5,500 miles on it. I'm afraid this may become a safety issue the more I drive the vehicle. I have not had the vehicle inspected yet at a dealer or otherwise, but I've noticed this issue reported in multiple Honda Prologue forums. There are no warning lights, but the noise coming from both wheel wells is consistant and noticeable.