2024 Honda Prologue

The contact owns a 2024 Honda Prologue. The contact stated while attempting to charge her vehicle, the charging port failed to work as intended. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the charging port on the vehicle needed to replaced. The vehicle was repaired as the charging port was replaced. The manufacturer was notified of the failure and they offered financial assistance and opened a case under the same number . The approximate failure mileage was 10,295 .

The contact owns a 2024 Honda Prologue. The contact stated while driving at 45 MPH with her wife in the vehicle, the vehicle instrument panel blacked out and displayed blank screen independently than minute and three seconds with instrument panel began to reset it self. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the instrument panel and front camera needed to replaced. The vehicle was repaired as they performed a software update and the front camera was replaced. The contact was relating the failure to NHTSA Campaign Number:  26V112000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM). The manufacturer was notified of the failure and they informed her that they reviewing the case. The approximate failure mileage was 20,000 .

The contact owns a 2024 Honda Prologue. The contact received notice of Manufacturer Recall Number : 26056 6mh00. The contact stated that while driving on several occasions at various speeds, infotainment screen and instrument panel went black and did not work as intended. The vehicle was turned off for approximately five minutes and then turned on the infotainment screen and instrument panel began working. The vehicle was taken to a dealer where it was diagnosed that a software update was needed. The vehicle was repaired but the failure reoccurred the next day. The manufacturer was not notified of the failure. The failure mileage was a 12,100.

Vehicle: 2024 Honda Prologue Touring AWD The vehicle has an ongoing clicking/noise issue coming from the driver-side front CV joint/axle area, especially during turns, acceleration, and low-speed maneuvering. The clicking noise appears to be progressively worsening and raises concerns about premature CV joint failure and potential drivetrain safety issues. The issue has persisted despite service visits and replacement attempts. Additionally, the vehicle intermittently displays a “Charge Port Door Open” warning message even when the charge port door is fully closed and secured. This false warning can prevent charging functions from operating normally and creates concerns about electrical system reliability and sensor malfunction. Both issues occur intermittently but repeatedly, affecting confidence in the vehicle’s safety and reliability. The ongoing driver-side CV joint clicking noise has caused concerns about potential drivetrain failure while operating the vehicle. Due to the worsening nature of the issue and repeated occurrence, I no longer feel fully safe or confident driving the vehicle, especially during turns and normal road operation. The false charge port warning may also interfere with the vehicle’s charging capability and normal operation.

Shortly after purchase, I observed damaged/torn underhood insulation and reported the condition to the selling dealership, with concern that the vehicle should be inspected for related issues. Prior to a crash incident, I experienced concerns involving braking-related behavior and advanced driver assistance features, including lane assist and object/collision warning functions. During the crash, while reacting to a roadway hazard, the vehicle swerved and struck a pole, and I did not experience warning or intervention from driver assistance features as expected. Following the incident, a diagnostic pre-scan identified multiple faults involving brake control, radar sensors, image processing, and communication systems. Since the incident, similar concerns have continued, including recurring braking/driver assistance concerns, and the issues remain unresolved. I am submitting this complaint due to concern that braking and advanced driver assistance systems may not have functioned as intended and may present an ongoing safety risk.

RE: Unrepaired Recalls associated with this VIN [XXX] Feb 26,2026 Manufacturer Recall NumberXNK NHTSA Recall Number26V-112 My name is [XXX] , I lease a 2024 Honda Prologue. I received a recall and took my car to Crown Honda in St Petersburg, Fl to have it done. I’ve been there 4 times to have it done and it failed 3 of the 4 times. The 4th time, they only did a partial update and told me it was complete and are telling me if I want more it’s going to cost me. I discovered they did not perform the Recall update. The paperwork they gave me shows it has to be a USB update. I know from my experience and my background of decades in the computer technology business, that they have minimal experience in that field. I called Honda corporate and they told me it was my problem and to go to another dealer. I’m hoping you may be able to help me out and contact them to get my updates performed. My recall shows it is a serious matter. As of this date and your records confirm, the recall is still incomplete. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)