2026 Honda Pilot

I am filing this complaint regarding my new Honda Pilot with only approximately 300 miles. The vehicle has multiple serious problems that I believe should be investigated as potential safety defects. Steering/Rack Clicking: The steering system produces a loud clicking/rattling noise that sounds like loose marbles, especially at low speeds and during slow turns. This appears to come from the steering rack/steering assembly. There are multiple reports from Honda Pilot owners on online forums describing the same or very similar steering noise dating back to the 2023 redesign. It is extremely concerning that the issue continues in newer vehicles. A potential defect involving the steering system could affect steering control and represents a serious safety concern. Transmission Jerking: The transmission jerks, lurches, and rocks the vehicle at low speeds, particularly when shifting into Drive, Reverse, and between 1st and 2nd gear. There is sometimes hesitation followed by an abrupt engagement. Unexpected movement during parking, reversing, or stop-and-go traffic could create a safety risk. A/C Not Cooling: The A/C is not properly cooling the cabin and has a condenser/refrigerant leak. In extreme temperatures, inadequate cabin cooling can also become a safety concern, particularly for children and other vulnerable passengers. It is unacceptable for a vehicle with only 300 miles to have these significant issues. Given the multiple owner reports and the apparent persistence of the steering problem across model years, I strongly believe NHTSA should investigate these complaints and determine whether Honda should be required to conduct a safety recall. Honda should not wait for accidents or injuries before taking action. If these are widespread defects, Honda should issue a recall and provide a permanent repair to affected owners. I am requesting that NHTSA investigate these issues and take appropriate action to protect Honda Pilot owners and the public.

Driving east bound hwy 410 about 35mph and slowing due to red light. I heard a very loud popping sound. I thought it was my water bottle I left in the console, but the noise did not come from there. Came to a stop and heard what sounded like ice cracking, I glanced in the back and could see the window on passenger side in very back was shattered . When light turned green I pulled into Target parking lot to look at it. The whole thing was shattered. There was no one impact site, all around the entire window was cracked in different spots. I called the dealership as I just purchased the vehicle less then one month ago. It had 585 miles. I was told to bring it down to them and told on the phone that this has been happening to HRV models and that if it happens it is usually around the 500 mile mark, but they have not seen it happen on the Pilots. A Goodwill request was put into Honda and they are repairing it.