2026 Honda Pilot

I am filing this complaint regarding my new Honda Pilot with only approximately 300 miles. The vehicle has multiple serious problems that I believe should be investigated as potential safety defects. Steering/Rack Clicking: The steering system produces a loud clicking/rattling noise that sounds like loose marbles, especially at low speeds and during slow turns. This appears to come from the steering rack/steering assembly. There are multiple reports from Honda Pilot owners on online forums describing the same or very similar steering noise dating back to the 2023 redesign. It is extremely concerning that the issue continues in newer vehicles. A potential defect involving the steering system could affect steering control and represents a serious safety concern. Transmission Jerking: The transmission jerks, lurches, and rocks the vehicle at low speeds, particularly when shifting into Drive, Reverse, and between 1st and 2nd gear. There is sometimes hesitation followed by an abrupt engagement. Unexpected movement during parking, reversing, or stop-and-go traffic could create a safety risk. A/C Not Cooling: The A/C is not properly cooling the cabin and has a condenser/refrigerant leak. In extreme temperatures, inadequate cabin cooling can also become a safety concern, particularly for children and other vulnerable passengers. It is unacceptable for a vehicle with only 300 miles to have these significant issues. Given the multiple owner reports and the apparent persistence of the steering problem across model years, I strongly believe NHTSA should investigate these complaints and determine whether Honda should be required to conduct a safety recall. Honda should not wait for accidents or injuries before taking action. If these are widespread defects, Honda should issue a recall and provide a permanent repair to affected owners. I am requesting that NHTSA investigate these issues and take appropriate action to protect Honda Pilot owners and the public.

Vehicle: 2026 Honda Pilot Elite AWD Current Mileage: ~3,850 VIN: [XXX] ——— Defect Summary: Persistent component defect and failure within the steering column assembly, specifically involving the steering clock spring (cable reel assembly). The vehicle experiences an audible clicking, rattling, and binding sensation during normal steering wheel rotation. Authorized Honda dealership warranty repairs have failed to remedy the issue due to replacement parts failing immediately upon installation.  Chronology of Failures: 1. [XXX] (2,078 miles): Vehicle brought to Hennessy Honda for stiff steering and a loud clicking noise. Technicians noted the steering cable gear was making noise and binding. The column was adjusted.  2. 05/20/2026 (2,509 miles): Clicking worsened significantly across full left-to-center rotations. The dealership diagnosed a defective clock spring and replaced the Cable Reel Assembly (Part: 77900-T20-E61).  3. [XXX] (3,847 miles): The brand-new replacement part failed immediately. Vehicle returned with identical clicking and a new "whoosh" plastic scraping noise. Dealership replaced misadjusted steering column trim pieces to stop the scraping but confirmed the steering wheel click remains active.  Safety Risk: The dealership service department explicitly stated that the current production batch of factory replacement clock springs contains an inherent manufacturer defect, meaning new replacements fail out of the box. The clock spring maintains the continuous electrical connection to the driver’s steering wheel airbag, horn, and driver-assist controls. A mechanically binding ribbon cable reel presents an imminent risk of snapping or shorting out. If the cable fails on the road, it will instantly deactivate the driver's front airbag, rendering a critical safety restraint system useless in a crash.  Requested Action: Compel Honda to investigate 2026 Pilot manufacturing lines, fast-track an updated/redesigned cable INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(

Vehicle: 2026 Honda Pilot Elite AWD Current Mileage: ~3,850 miles Persistent component defect and failure within the steering column assembly, specifically involving the steering clock spring (cable reel assembly). The vehicle experiences an audible clicking, rattling, and binding sensation during normal steering wheel rotation. Authorized Honda dealership warranty repairs have failed to remedy the issue due to replacement parts failing immediately upon installation.  Chronology of Failures: 1- 05/04/2026 (2,078 miles): Vehicle brought to Hennessy Honda for stiff steering and a loud clicking noise. Technicians noted the steering cable gear was making noise and binding. The column was adjusted.  2- 05/20/2026 (2,509 miles): Clicking worsened significantly across full left-to-center rotations. The dealership diagnosed a defective clock spring and replaced the Cable Reel Assembly (Part: 77900-T20-E61).   3- 06/08/2026 (3,847 miles): The brand-new replacement part failed immediately. Vehicle returned with identical clicking and a new "whoosh" plastic scraping noise. Dealership replaced misadjusted steering column trim pieces to stop the scraping but confirmed the steering wheel click remains active.  Safety Risk: The dealership service department explicitly stated that the current production batch of factory replacement clock springs contains an inherent manufacturer defect, meaning new replacements fail out of the box. The clock spring maintains the continuous electrical connection to the driver’s steering wheel airbag, horn, and driver-assist controls. A mechanically binding ribbon cable reel presents an imminent risk of snapping or shorting out. If the cable fails on the road, it will instantly deactivate the driver's front airbag, rendering a critical safety restraint system useless in a crash.  Requested Action: Compel Honda to investigate 2026 Pilot manufacturing lines, fast-track an updated/redesigned cable reel part number, and issue a safety recall.

Slowed down to turn right into a parking lot, power steering suddenly disabled and multiple warning lights appeared on dash. Warning messages stating auto brake system disabled, lane departure assist disabled, hill assist and start disabled, and more warning lights. Steering suddenly became difficult and dangerous with moving traffic behind me. Pulled into a parking lot and restarted car multiple times. After more than 10 minutes and restarting vehicle, power steering came back.