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2021 Honda Pilot

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2021 Honda Pilot do not stand out strongly from the model-year median of 239.5.

About this comparison →

When problems were reported

Mileage at the reported incident

Limited mileage data: 44 of 432 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 126 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Forward Collision Avoidance. Review the 98 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

12 crash reports1 fire reports7 injury reports

What owners actually said

432 reports
Mileage unknown · Mar 9, 2026
Unknown Or Other

The auto idle start-stop feature has been failing for many years without being resolved. Honda has done updates and updated the fuel injection software without improvement. I have also replaced the battery as recommended. I continue to get stuck at stop lights and intersections which is a safety hazard. This most recently occurr…

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The auto idle start-stop feature has been failing for many years without being resolved. Honda has done updates and updated the fuel injection software without improvement. I have also replaced the battery as recommended. I continue to get stuck at stop lights and intersections which is a safety hazard. This most recently occurred on 3/7/26.

NHTSA ODI #11723025

Mileage unknown · Mar 9, 2026
Electrical SystemEngineUnknown Or Other

The car engine autorestart causes all sorts of problems. We have repeatedly had the warning come on and the engine stop while at a light or paused in moving traffic. We have replaced the battery and other parts. The safety issue is that the car totally stops while in traffic and we have almost been hit multiple times as we try …

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The car engine autorestart causes all sorts of problems. We have repeatedly had the warning come on and the engine stop while at a light or paused in moving traffic. We have replaced the battery and other parts. The safety issue is that the car totally stops while in traffic and we have almost been hit multiple times as we try to restart the car. You have to put the car in park and restart the engine due to "compression issues" or something else. That has nothing to do with being a branded title and everything to do with a safety issue. The car just stops and won't autorestart. This has happened several times in the last week and then yesterday other warning lights came on resulting in the car then not accelerating beyond 25 mph initially and then 45 mph. Imagine this happening on a highway. This is really scary as it has happened on an interstate when traffic stopped and at a traffic light. I called Honda and they acknowledged it was safety issue but written up as a warranty extension so they refused to cover the repair of the vehicle. I am therefore escalating what I believe you are already investigating according to articles I have seen.

NHTSA ODI #11722992

Mileage unknown · Feb 25, 2026
Forward Collision AvoidanceLane Departure

The windshield camera has malfunctioned causing 5 different safety warnings to appear and these functions are unavailable now. It has been evaluated by a dealership and they claim that it has to be replaced at a cost of $2100. This is a pretty widespread issue in these Pilots with varying mileage. I would expect much better from…

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The windshield camera has malfunctioned causing 5 different safety warnings to appear and these functions are unavailable now. It has been evaluated by a dealership and they claim that it has to be replaced at a cost of $2100. This is a pretty widespread issue in these Pilots with varying mileage. I would expect much better from a Honda product.

NHTSA ODI #11720538

Mileage unknown · Feb 21, 2026
Forward Collision AvoidanceLane Departure

Vehicle Information: 2021 Honda Pilot Elite Component: Forward Collision Avoidance: Camera System Lane Departure: Lane Keeping Assist Advanced Driver Assistance Systems (ADAS) Failure Description: The windshield-mounted forward-facing camera (Lane Keeping Assist System / Honda Sensing camera) failed without warning on my 2021…

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Vehicle Information: 2021 Honda Pilot Elite Component: Forward Collision Avoidance: Camera System Lane Departure: Lane Keeping Assist Advanced Driver Assistance Systems (ADAS) Failure Description: The windshield-mounted forward-facing camera (Lane Keeping Assist System / Honda Sensing camera) failed without warning on my 2021 Honda Pilot Elite. This camera is mounted behind the windshield and controls multiple advanced safety systems, including Lane Keeping Assist, Lane Departure Warning, Forward Collision Warning, and Collision Mitigation Braking. There were no warning lamps, dashboard messages, or other symptoms prior to the failure. The malfunction appeared randomly approximately one month ago. The issue was diagnosed and confirmed by an authorized Honda dealer service department. I was informed that the windshield-mounted camera system requires replacement and was quoted approximately $1,800 for the repair. Because this repair is extremely expensive and currently unaffordable, I have lost multiple critical safety features. The vehicle no longer has functioning Lane Keeping Assist, Lane Departure Warning, Forward Collision Warning, or related Honda Sensing technologies. The sudden and complete loss of these safety systems significantly reduces vehicle safety and increases the risk of unintended lane departure or reduced collision avoidance capability for myself, my passengers, and others on the road. I believe a critical safety system should not fail without warning and should not be this costly to repair, especially when its failure disables multiple core safety features. This is a known issue across multiple threads and owners and Honda should take ownership and recall this issue. The vehicle and failed component are available for inspection upon request.

NHTSA ODI #11719655

Mileage unknown · Feb 10, 2026
Engine

While driving vehicle downshifted with no warning and went into neutral. Was driving on a busy street. Was not able to shift back into drive. When car stops was not able to put it into park. No previous warning of anything wrong. No engine light, battery etc. illuminated on the dash. Earlier that day did hear from time to time a…

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While driving vehicle downshifted with no warning and went into neutral. Was driving on a busy street. Was not able to shift back into drive. When car stops was not able to put it into park. No previous warning of anything wrong. No engine light, battery etc. illuminated on the dash. Earlier that day did hear from time to time a tick or tap like noise that had not been heard before. Car had to be towed to auto shop. Upon inspection was told all components are in working order but the engine is not working and needs to be repaired. Given the engine only has 109,000 miles this was odd to them based on condition of the vehicle. There is a known issue with Honda engines similar to this vehicle and asked we check with Honda as to what could be done to diagnose further. This is very concerning as there was no warning. Driving on a busy street with unexpected downshift was almost rear ended.

NHTSA ODI #11717132

32,000 miles · Feb 10, 2026
Back Over PreventionElectrical System

The contact owns a 2021 Honda Pilot. The contact stated that the infotainment screen and the rearview camera screen intermittently failed to activate while the vehicle was shifted into reverse. The vehicle was taken to the local dealer, and the contact was informed that the VIN was not included in NHTSA Campaign Number: 23V43100…

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The contact owns a 2021 Honda Pilot. The contact stated that the infotainment screen and the rearview camera screen intermittently failed to activate while the vehicle was shifted into reverse. The vehicle was taken to the local dealer, and the contact was informed that the VIN was not included in NHTSA Campaign Number: 23V431000 (Back Over Prevention). The vehicle was not diagnosed or repaired. The manufacturer was contacted; however, no assistance was provided. The failure mileage was approximately 32,000.

NHTSA ODI #11717058

Mileage unknown · Feb 10, 2026
Back Over Prevention

The backup camera feeds to the infotainment screen integrated into the radio. This screen intermittently fails to illuminate and does not allow the backup camera feed to be be visible rendering the backup camera inoperable.

NHTSA ODI #11717032

Mileage unknown · Feb 8, 2026
EngineForward Collision Avoidance

The Honda Pilot completely lost power on my husband's way home from work in a snow storm. It would not start but it did yesterday. It sounds like clinking/clunking when started but stalls out if you try to put it in drive or reverse. It has a brand new battery. But otherwise it had to be towed and is now sitting. It didnt give a…

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The Honda Pilot completely lost power on my husband's way home from work in a snow storm. It would not start but it did yesterday. It sounds like clinking/clunking when started but stalls out if you try to put it in drive or reverse. It has a brand new battery. But otherwise it had to be towed and is now sitting. It didnt give any warning signs or lights on the dash until after it completely broke down. It has the engine light on when started. It has not be confirmed by a dealership as times are really rough right now with a new baby and not having the extra funds to have it looked at. And not to mention the closet dealership to look at it is almost an hour away. It seems that the rods/engine area are at fault.

NHTSA ODI #11716533

Mileage unknown · Feb 2, 2026
EngineFuel/propulsion SystemPower Train

After driving the vehicle for a few hours during a very cold day, as we got off an exit ramp. We then turned onto the next road in our travels and the check engine light went off and blinked. The vehicle went into limp mode. Pulled the vehicle over, turn the car off and then back on and everything worked just fine. Had an oi…

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After driving the vehicle for a few hours during a very cold day, as we got off an exit ramp. We then turned onto the next road in our travels and the check engine light went off and blinked. The vehicle went into limp mode. Pulled the vehicle over, turn the car off and then back on and everything worked just fine. Had an oil change already scheduled for 2 days later. Brought the vehicle in for it oil change and we told the Honda Mechanic (dealership) what just happened. His response was: That is a common honda problem. "You did what we would have told you to do. Turn the car off and then back on. When the engine compartment gets really warm when driving for long periods of time with the cold weather, something tells it to misfire and throws a check engine code. We tell people to do what you did and turn the car off and then back on". Meanwhile we had to go out of town again the following weekend. As soon as we got near our destination the same thing happened again. This time in an intersection! Thankfully nobody was coming at the time of the limp mode to avoid a potential serious accident. I have put a lot of research into this and there are a lot of forums online that state this issue with no solution by Honda. I do not see how that is safe to have your car randomly throw a code and be forced to pull over immediately.

NHTSA ODI #11714957

Mileage unknown · Feb 2, 2026
Fuel/propulsion System

I believe I have a fuel pump issue. My car has stalled on multiple occasions while trying to pull out of my driveway. There is at least a quarter tank of gas. I have had to get gas in a gas can and add it to the tank and then it would start. I now make sure I always have at least a half a tank of gas. On three separate occasions…

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I believe I have a fuel pump issue. My car has stalled on multiple occasions while trying to pull out of my driveway. There is at least a quarter tank of gas. I have had to get gas in a gas can and add it to the tank and then it would start. I now make sure I always have at least a half a tank of gas. On three separate occasions when the auto idle stop turns the car off at a light, the car does not restart when the brake is released and it slips the car into neutral (very dangerous at an intersection) There was a recall on Pilots Fuel system, gasoline: Delivery: Fuel pump Recall date 2023-12-17 Recall no. 23V858000 Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail. Hide details Recall consequence Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash. As you can see it covers Pilots from 2015-2020, however I am having this problem with my 2021 Pilot. Please consider extending the recall to 2021 Pilots

NHTSA ODI #11714935

Official recalls

10

26V365000 · Structure:frame And Members; Suspension:rear

Jun 4, 2026

American Honda Motor Company (Honda) is recalling certain 2016-2022 Honda Pilot, 2017-2023 Ridgeline, 2019-2023 Passport, and 2014-2020 Acura MDX vehicles that were sold in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. The rear subframe may corrode at the suspension mounting points, which can result in rear suspension component failure.

Consequence & remedy

Consequence: Failure of rear suspension components, such as the rear control arm, can cause a loss of vehicle handling and control, increasing the risk of a crash or injury.

Remedy: Dealers will inspect the rear subframe and install a rear subframe reinforcement kit and, as necessary, repair or replace the rear subframe components, free of charge. Interim letters notifying owners of the safety risk were mailed July 27, 2026. Additional letters will be sent once the final remedy is available, anticipated in the fall of 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are AOU and AOT. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning June 10, 2026.

Additional source detail variants (2)

Suspension:rear

American Honda Motor Company (Honda) is recalling certain 2016-2022 Honda Pilot, 2017-2023 Ridgeline, 2019-2023 Passport, and 2014-2020 Acura MDX vehicles that were sold in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. The rear subframe may corrode at the suspension mounting points, which can result in rear suspension component failure.

Consequence: Failure of rear suspension components, such as the rear control arm, can cause a loss of vehicle handling and control, increasing the risk of a crash or injury.

Remedy: Dealers will inspect the rear subframe and install a rear subframe reinforcement kit and, as necessary, repair or replace the rear subframe components, free of charge. Interim letters notifying owners of the safety risk were mailed July 27, 2026. Additional letters will be sent once the final remedy is available, anticipated in the fall of 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are AOU and AOT. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning June 10, 2026.

Structure:frame And Members

American Honda Motor Company (Honda) is recalling certain 2016-2022 Honda Pilot, 2017-2023 Ridgeline, 2019-2023 Passport, and 2014-2020 Acura MDX vehicles that were sold in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. The rear subframe may corrode at the suspension mounting points, which can result in rear suspension component failure.

Consequence: Failure of rear suspension components, such as the rear control arm, can cause a loss of vehicle handling and control, increasing the risk of a crash or injury.

Remedy: Dealers will inspect the rear subframe and install a rear subframe reinforcement kit and, as necessary, repair or replace the rear subframe components, free of charge. Interim letters notifying owners of the safety risk were mailed July 27, 2026. Additional letters will be sent once the final remedy is available, anticipated in the fall of 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are AOU and AOT. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning June 10, 2026.

26V332000 · Air Bags:sensor:occupant Classification:front Passenger

May 21, 2026

Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.

Consequence & remedy

Consequence: Air bags that deploy unintentionally during a crash increase the risk of injury.

Remedy: Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.

24V064000 · Air Bags:sensor:occupant Classification:front Passenger

Feb 1, 2024

Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.

Consequence & remedy

Consequence: An air bag that deploys unintentionally during a crash can increase the risk of injury.

Remedy: Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed March 28, 2024. This is a phased recall. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XHP and VHQ.

23V858000 · Fuel System, Gasoline:delivery:fuel Pump

Dec 18, 2023

Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.

Consequence & remedy

Consequence: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

Remedy: Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.

23V458000 · Service Brakes, Hydraulic:foundation Components:master Cylinder

Jun 29, 2023

Honda (American Honda Motor Co.) is recalling certain 2020-2021 Civic, 2020-2023 Ridgeline, 2021-2023 Passport, 2021-2022 Pilot, and 2020 Acura MDX vehicles. The tie rod fastener that connects the brake booster and the brake master cylinder may have been improperly assembled during manufacturing, which can cause the brake master cylinder to separate from the booster assembly.

Consequence & remedy

Consequence: Brake master cylinder separation can cause a loss of brake function and increase the risk of a crash.

Remedy: Dealers will inspect and repair the brake booster assembly as necessary, free of charge. Owner notification letters were mailed August 7, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are VEU, AEV, and ZET.

23V431000 · Back Over Prevention:display Function

Jun 15, 2023

Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence & remedy

Consequence: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.

Remedy: Dealers will replace the MOST cable harness and install a straightening cover over the vehicle cable connector, free of charge. Owner notification letters were mailed July 24, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are EEL, ZEM, and SFC.

23V174000 · Visibility:rearview Mirrors/devices:exterior

Mar 16, 2023

Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence & remedy

Consequence: Detached mirror glass can reduce driver visibility, increasing the risk of a crash.

Remedy: Dealers will replace both left and right side-view mirrors, free of charge. Owner letters were mailed January 17, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is FE5.

20V725000 · Tires

Nov 20, 2020

American Honda Motor Co. (Honda) is recalling certain 2021 Pilot vehicles equipped with Continental CrossContact LX Sport 245/50R20 102 H tires with DOT serial number A376 D3K9 2920 and mold numbers S-421920 and S-421921. The tires may have been cured for a time beyond the specification limits.

Consequence & remedy

Consequence: Over-cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash or injury.

Remedy: Honda will notify owners, and dealers will inspect all four tires and replace the tires that have the affected DOT serial number and mold number, free of charge. The recall began January 11, 2021. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is U8Y.

20V439000 · Back Over Prevention: Sensing System: Camera; Electrical System:software

Jul 28, 2020

Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."

Consequence & remedy

Consequence: Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.

Remedy: Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.

Additional source detail variants (2)

Back Over Prevention: Sensing System: Camera

Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."

Consequence: Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.

Remedy: Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.

Electrical System:software

Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."

Consequence: Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.

Remedy: Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.

20V440000 · Back Over Prevention: Sensing System: Camera; Electrical System:software

Jul 28, 2020

Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence & remedy

Consequence: A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy: Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.

Additional source detail variants (2)

Back Over Prevention: Sensing System: Camera

Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence: A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy: Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.

Electrical System:software

Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence: A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy: Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

EA25004 · No Restart After Auto Start/stop Engages

Opened Mar 26, 2025 · No close date supplied

Status: open (inferred from source dates) · Engine And Engine Cooling:engine; Engine And Engine Cooling:engine:crank/camshaft Position Sensor; Engine And Engine Cooling:engine:engine Control Module (ecu/ecm):software; Engine And Engine Cooling:engine:hard Parts Internal/mechanical

On June 3, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE22005 after the agency received VOQs and several field reports concerning the Auto Idle Stop (AIS) feature on 2016-2019MY Honda Pilot vehicles. The complaints allege that the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the AIS function engaged. The subject vehicles are equipped with a 3.5L engine with a 9-speed automatic transmission. On January 6, 2023, Honda released service bulletins 23-008 and 23-009. These service bulletins address the failure to restart issue in the 2016-2019MY Honda Pilot vehicles, as well as the 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2019-2022 Honda Passport, and 2020-2023 Honda Ridgeline vehicles. The repair outlined in the service bulletins is a two-stage countermeasure to remedy the issue. The first stage is a Programmed Fuel Injection (“PGM-FI”) software update. The second stage is only deployed if the software update fails to remedy the issue. The second stage, depending on the model and model year, consists of replacement of the starter assembly, starter relays, and a valve adjustment. Additionally, Honda extended the warranty coverage to 10 years with unlimited mileage for vehicles requiring the second stage component replacement. ODI continues to receive complaints of the AIS failure to restart, with many complainants alleging the campaign countermeasures had been completed.NHTSA has reviewed Honda's Information Request Letter responses involving warranty claims, lawsuits, and consumer complaints in addition to ODI's own data. This Engineering Analysis is being opened to further consider the potential safety defect, including gathering additional data regarding Honda’s service campaign efficacy. ODI is additionally expanding the scope to encompass all vehicles addressed in Honda’s service bulletins 23-008 and 23-009 as well as newer model year vehicles, which are substantially similar to the vehicles covered by the service campaign. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (4)

Engine And Engine Cooling:engine:crank/camshaft Position Sensor

On June 3, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE22005 after the agency received VOQs and several field reports concerning the Auto Idle Stop (AIS) feature on 2016-2019MY Honda Pilot vehicles. The complaints allege that the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the AIS function engaged. The subject vehicles are equipped with a 3.5L engine with a 9-speed automatic transmission. On January 6, 2023, Honda released service bulletins 23-008 and 23-009. These service bulletins address the failure to restart issue in the 2016-2019MY Honda Pilot vehicles, as well as the 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2019-2022 Honda Passport, and 2020-2023 Honda Ridgeline vehicles. The repair outlined in the service bulletins is a two-stage countermeasure to remedy the issue. The first stage is a Programmed Fuel Injection (“PGM-FI”) software update. The second stage is only deployed if the software update fails to remedy the issue. The second stage, depending on the model and model year, consists of replacement of the starter assembly, starter relays, and a valve adjustment. Additionally, Honda extended the warranty coverage to 10 years with unlimited mileage for vehicles requiring the second stage component replacement. ODI continues to receive complaints of the AIS failure to restart, with many complainants alleging the campaign countermeasures had been completed.NHTSA has reviewed Honda's Information Request Letter responses involving warranty claims, lawsuits, and consumer complaints in addition to ODI's own data. This Engineering Analysis is being opened to further consider the potential safety defect, including gathering additional data regarding Honda’s service campaign efficacy. ODI is additionally expanding the scope to encompass all vehicles addressed in Honda’s service bulletins 23-008 and 23-009 as well as newer model year vehicles, which are substantially similar to the vehicles covered by the service campaign. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

Engine And Engine Cooling:engine:engine Control Module (ecu/ecm):software

On June 3, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE22005 after the agency received VOQs and several field reports concerning the Auto Idle Stop (AIS) feature on 2016-2019MY Honda Pilot vehicles. The complaints allege that the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the AIS function engaged. The subject vehicles are equipped with a 3.5L engine with a 9-speed automatic transmission. On January 6, 2023, Honda released service bulletins 23-008 and 23-009. These service bulletins address the failure to restart issue in the 2016-2019MY Honda Pilot vehicles, as well as the 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2019-2022 Honda Passport, and 2020-2023 Honda Ridgeline vehicles. The repair outlined in the service bulletins is a two-stage countermeasure to remedy the issue. The first stage is a Programmed Fuel Injection (“PGM-FI”) software update. The second stage is only deployed if the software update fails to remedy the issue. The second stage, depending on the model and model year, consists of replacement of the starter assembly, starter relays, and a valve adjustment. Additionally, Honda extended the warranty coverage to 10 years with unlimited mileage for vehicles requiring the second stage component replacement. ODI continues to receive complaints of the AIS failure to restart, with many complainants alleging the campaign countermeasures had been completed.NHTSA has reviewed Honda's Information Request Letter responses involving warranty claims, lawsuits, and consumer complaints in addition to ODI's own data. This Engineering Analysis is being opened to further consider the potential safety defect, including gathering additional data regarding Honda’s service campaign efficacy. ODI is additionally expanding the scope to encompass all vehicles addressed in Honda’s service bulletins 23-008 and 23-009 as well as newer model year vehicles, which are substantially similar to the vehicles covered by the service campaign. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

Engine And Engine Cooling:engine:hard Parts Internal/mechanical

On June 3, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE22005 after the agency received VOQs and several field reports concerning the Auto Idle Stop (AIS) feature on 2016-2019MY Honda Pilot vehicles. The complaints allege that the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the AIS function engaged. The subject vehicles are equipped with a 3.5L engine with a 9-speed automatic transmission. On January 6, 2023, Honda released service bulletins 23-008 and 23-009. These service bulletins address the failure to restart issue in the 2016-2019MY Honda Pilot vehicles, as well as the 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2019-2022 Honda Passport, and 2020-2023 Honda Ridgeline vehicles. The repair outlined in the service bulletins is a two-stage countermeasure to remedy the issue. The first stage is a Programmed Fuel Injection (“PGM-FI”) software update. The second stage is only deployed if the software update fails to remedy the issue. The second stage, depending on the model and model year, consists of replacement of the starter assembly, starter relays, and a valve adjustment. Additionally, Honda extended the warranty coverage to 10 years with unlimited mileage for vehicles requiring the second stage component replacement. ODI continues to receive complaints of the AIS failure to restart, with many complainants alleging the campaign countermeasures had been completed.NHTSA has reviewed Honda's Information Request Letter responses involving warranty claims, lawsuits, and consumer complaints in addition to ODI's own data. This Engineering Analysis is being opened to further consider the potential safety defect, including gathering additional data regarding Honda’s service campaign efficacy. ODI is additionally expanding the scope to encompass all vehicles addressed in Honda’s service bulletins 23-008 and 23-009 as well as newer model year vehicles, which are substantially similar to the vehicles covered by the service campaign. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

Engine And Engine Cooling:engine

On June 3, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE22005 after the agency received VOQs and several field reports concerning the Auto Idle Stop (AIS) feature on 2016-2019MY Honda Pilot vehicles. The complaints allege that the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the AIS function engaged. The subject vehicles are equipped with a 3.5L engine with a 9-speed automatic transmission. On January 6, 2023, Honda released service bulletins 23-008 and 23-009. These service bulletins address the failure to restart issue in the 2016-2019MY Honda Pilot vehicles, as well as the 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2019-2022 Honda Passport, and 2020-2023 Honda Ridgeline vehicles. The repair outlined in the service bulletins is a two-stage countermeasure to remedy the issue. The first stage is a Programmed Fuel Injection (“PGM-FI”) software update. The second stage is only deployed if the software update fails to remedy the issue. The second stage, depending on the model and model year, consists of replacement of the starter assembly, starter relays, and a valve adjustment. Additionally, Honda extended the warranty coverage to 10 years with unlimited mileage for vehicles requiring the second stage component replacement. ODI continues to receive complaints of the AIS failure to restart, with many complainants alleging the campaign countermeasures had been completed.NHTSA has reviewed Honda's Information Request Letter responses involving warranty claims, lawsuits, and consumer complaints in addition to ODI's own data. This Engineering Analysis is being opened to further consider the potential safety defect, including gathering additional data regarding Honda’s service campaign efficacy. ODI is additionally expanding the scope to encompass all vehicles addressed in Honda’s service bulletins 23-008 and 23-009 as well as newer model year vehicles, which are substantially similar to the vehicles covered by the service campaign. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.