2013 Honda Pilot

MY CHECK ENGINE LIGHT CAME ON AND MY MECHANIC INFORMED ME THAT THE CODE WAS COVERED UNDER A WARRANTY EXTENSION BY HONDA. I TOOK MY VEHICLE TO THE DEALER, THEY AGREED AND REPLACE 4 OF THE 6 MISFIRING PISTONS. THEY RECOMMENDED I REPLACE THE OTHER 2 PISTONS AT MY COST. I DID NOT. THE DEALER SAID THERE WAS NOTHING WRONG WITH THEM AND THAT'S WHY THEY WEREN'T REPLACING THEM. I LATER FOUND OUT THAT THEY ALSO REPLACED SCORED BEARINGS. UPON PICKING UP MY VEHICLE, I TOOK IT TO MY MECHANIC TO FIX A BUSHING THAT THE DEALER RECOMMENDED BE REPLACED. MY VEHICLE WAS ALSO MAKING A TINGING NOISE I WANT LOOKED AT. IT WAS NOT MAKING THIS NOISE PRIOR TO BEING REPAIRED AT DEALER. MY MECHANIC FIXED THE BUSHING AND SUGGESTED I TAKE IT BACK TO THE DEALER AS THE ISSUE WAS A DIRECT RESULT OF THE BURNING OIL WHICH WAS A RESULT OF THE BAD PISTONS. IT WAS THEN THAT THE DEALER TOLD ME ABOUT THE SCORED BEARINGS. THEY SAID THEY WENT TO THEIR REP BECAUSE THERE WAS DAMAGE. I NEEDED A NEW ENGINE. (APPARENTLY THIS WAS KNOWN WHEN I PICKED UP MY CAR THE FIRST TIME). THE REP FOR THE DEALERSHIP INFORMED THEM THAT BECAUSE MY OIL CHANGES WERE DONE AT A PRIVATE MECHANIC AND NOT AT THE DEALERSHIP, NO GOOD WILL WOULD BE GIVEN AND I WOULD BE RESPONSIBLE FOR REPLACING THE ENGINE AT MY OWN COST, AS WELL AS THE WRECKED CATALYTIC CONVERTER, ALSO A RESULT OF THE BURNED OIL FROM THE BAD PISTONS. THE DEALER SUGGESTED I CONTACT AMERICAN HONDA. I DID SO AND AFTER SEVERAL PHONE CALLS THE DEALER WAS INFORMED BY AMERICAN HONDA THAT THE DECISION WAS UP TO THE REP. THE DEALER REACHED OUT TO THE REP AGAIN AND AGAIN REP REFUSED TO FIX THE PROBLEM. I NOW HAVE A VEHICLE WHICH I STILL HAVE 2.5 YEARS OF PAYMENTS (I'VE OWNED IT FOR 2.5 YEARS) THAT CANNOT NOT BE DRIVEN. HONDA SHOULD FIX THIS AS THE PROBLEM IS A RESULT OF THE THE DAMAGE CAUSE BY THEIR FAULTY PISTONS! **NOTE: DATE BELOW IS APPROXIMATE**

HONDA CUSTOMER SERVICE IN TORRANCE, CA GAVE US CASE # BUT UNHELPFUL.2013 PILOT'S PART OF FRONT SUSPENSION REAR LOWER ARM BUSHING WARRANTY EXTENSION: 7YRS100K MILES.THIS SUMMER LOCAL DEALER SERVICE DEPTS DIDN'T ALWAYS ANSWER THEIR PHONES & COULDN'T ALWAYS BOOK DUE TO COVID/ISSUES.IN JUNE THE HONDACARE WEBSITE + OTHER MEDIA INCLUDING HONDA'S TWITTER WERE DOWN FOR DAYS.AS LOYAL HONDA OWNERS WE WERE PATIENT AS WE'VE ALSO BEEN AFFECTED BY THE PANDEMIC.WE WERE FINALLY ABLE TO HAVE THE SUSPENSION CHECKED DUE TO ROUGH HANDLING/POOR PERFORMANCE/NOISE.DEALER NOTED THAT THE BUSHINGS WERE INDEED CRACKED AS HONDA KNOWS BUT SAID THAT WHILE OUR PILOT'S UNDER 100K MILEAGE OF WARRANTY EXTENSION, HE USED EXCUSE OF OUR PURCHASE DATE JUST A FEW WEEKS PAST 7YRS DESPITE BEING WELL UNDER 100K. HONDA WOULD ONLY OFFER FRACTION OF REPAIR COST W DEALERS DEMANDING $500-600+ TO FIX SAFETY DEFECT FITTING NHSTA CRITERIA; SHOULD BE RECALLED.UNDUE PUNISHMENT FOR NOT PUSHING TO HAVE VEHICLE SEEN SOONER OR KNOWING EXACT PURCHASE DATE.HONDA AWARE OF ISSUE BUT DOESN'T PUBLICIZE OR UPDATE OWNERS FURTHER COMPROMISING SAFETY.DEALER MINIMIZED OUR CONCERNS ON UPLOADED RECEIPT. HONDA SAID 'REQUEST TO MEET DEALER'S DISTRICT MANAGER' BUT DEALER CLAIMS 'CAN'T.'STILL AWAITING THEIR REPLY.HONDA UNHELPFUL SO LEFT VOICEMAIL FOR HONDA OHIO CORPORATE AFFAIRS AND COMMUNICATIONS OFFICIAL WHO SELF-IDENTIFIES ON SOCIAL MEDIA:"TRAINED AS COMPANY SPOKESPERSON" BUT SHE HASN'T REPLIED THO WE FAXED + MAILED LETTER.YET HONDA'S ALL OVER SOCIAL MEDIA OFFERING VARIOUS COVID/FINANCIAL/GOODWILL ASSISTANCE.BUT PANDEMIC-RELATED DELAYS HAD VEHICLE ENTER DEALERSHIPS DAYS AFTER ITS 7-YEAR PURCHASE ANNIVERSARY, WE'RE COUNTING ON HONDA TO EMBODY ITS WIDELY ADVERTISED AESTHETIC OF ETHICS AND DO THE RIGHT THING BY PROVIDING THE REPAIR AS OUTLINED IN THE ORIGINAL WARRANTY EXTENSION LETTER HONDA SENT TO OWNERS FIVE YEARS AGO WITHOUT FOLLOWUP

I DROVE TO WORK FIRST THING IN THE MORNING (10 MILES) AND PARKED. I NOTICED 10 MINUTES LATER THAT MY CAR WAS ON FIRE? FROM MY LOCATION, I COULD SEE THE FIRE COMING OUT OF THE PASSENGER SIDE CLOSER TO MY FRONT TIRE. THE FIRE MELTED MY WHOLE DASH AND ENGINE. FRONT TIRES SEEM TO BE PARTLY INTACT FROM FIRE. THE CAR DROVE FINE WITH NO TROUBLES BEFORE THIS HAPPENED???

CHECK FUEL CAP MESSAGE COMES ON SOMETIMES EVEN AFTER I TIGHTEN THE FUEL CAP. SOMETIMES THE MESSAGE STOPS ON ITS OWN. DON'T KNOW WHY. CHECK ENGINE LIGHT COMES ON SOMETIMES AND GOES OFF ON ITS OWN. DON'T KNOW WHY. I NOTICED THESE ALERTS WHEN THE CAR IS MOVING OR SITTING AT AN IDLE. CITY DRIVING WITH VERY LITTLE HIGHWAY DRIVING. I CHECKED HONDA WEBSITE TODAY FOR A LIST OF RECALLS ON MY VIN, BUT THE WEBSITE SAID THAT THERE WERE NOT OPEN RECALLS ON MY VEHICLE. I WONDER ABOUT THE AIRBAGS IN THE VEHICLE.

MY 2013 HONDA PILOT STEERING WHEEL SHUDDERS HARD WHEN BRAKING. THIS STARTED AT AROUND MILEAGE 30K AND THE CAR CURRENTLY HAS 57K ON ODOMETER. WE BOUGHT THE CAR NEW AND HAVE NOT NEEDED ANY BRAKE WORK ON THE FRONT. HONDA SERVICED THE REAR BRAKES SO FAR. HONDA REPRESENTATIVES HAVE TOLD US THAT FRONT SHUDDER OF THE STEERING WHEEL MOST LIKELY MEANS THE ROTORS ARE WARPED AND NEED RESURFACING OR REPLACEMENT. THE SHAKING ON DOWNHILL DRIVING IS SO BAD THE CAR FEELS UNCONTROLLABLY DANGEROUS. YOU MUST DRIVE VERY SLOW WITH HAZARD LIGHTS FLASHING WHEN TRAVELING DOWNHILL AT 20-30 MPH. SHAKING AND SHUDDER HAPPENS AT ALMOST ANY SPEED ABOVE 40 MPH WHEN BRAKES ARE APPLIED.

THE CAR HAS ENGINE CHECK LIGHT AND TRACTION LIGHTS ARE ON. MECHANIC DIAGNOSED THE CODES TO MATCH A RECALL WHICH MY VIN IS EXCLUDED EVEN THOUGHT I AM FACING THE SAME EXACT ISSUE. PISTON MISFIRING AND THE ENGINE CAN LOCK AT ANY TIME CAUSING AN ACCIDENT. CODES GIVE TO ME BY MECHANIC THAT SAID THAT HONDA SHOULD ADDRESS THIS ISSUE: DTC - P0301 AND P0304. BULLETIN -13-082. DTC 83-11 AND DTC - 83-12. DEALERSHIP NEVER MENTIONED THIS TO ME I HAD TO GO TO INDEPENDENT MECHANIC. INFO: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2013/SB-10053786-6271.PDF SUMMARY: "THE PISTON RINGS ON CERTAIN CYLINDERS MAY ROTATE AND ALIGN WHICH CAN LEAD TO SPARK PLUG FOULING. THIS CAN SET DTCS P0301 THROUGH P0304 AND CAUSE THE MIL TO COME ON" THIS ISSUE CAME UP TWO TIMES. FIRST THE DEALERSHIP ASKED ME TO SERVICE ALL CAR PARTS WHICH I DID TO GET THE ENGINE LIGHT FIXED - COST ME $1000. THEN THE SECOND TIME THE CHECK ENGINE LIGHT CAME ON THEY TOLD ME THEY CLEANED THE PISTONS AND I SHOULD BE GOOD. THE THIRD TIME I BROUGHT THE CAR BACK TO THEM ALL IN ABOUT THREE WEEKS, THEY SAID OH... YOU NEED $3K TO DO THIS PROCEDURE WHICH HONDA RECOMMENDS AND THEN I LOST IT. I REALIZED I WAS BEING PLAYED AND I TOOK IT TO INDEPENDENT MECHANIC WHICH BROUGHT THIS TO MY ATTENTION. I HAVE BEEN TRYING TO CONTACT AMERICAN HONDA OVER THE PHONE AND THEY DO NOT ANSWER ANY CALLS. THE NUMBER RINGS 3 TIMES THEN PLAYS SOME MUSIC AND THEN ENDS THE CALL. I ALSO SENT THEM AN EMAIL WHICH CAUSED MR MARIO REPRESENTING AMERICAN HONDA, TO CALL ME. I MISSED HIS CALL AND I CALLED HIM BACK MULTIPLE TIMES BUT HE IS NEVER IN THE OFFICE. CASE REFERENCE: # 11373382

TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED ENTERING HER DRIVEWAY, WHEN HER HUSBAND NOTICED THE PAINT PEALING FROM THE ROOF AND FRONT DRIVER SIDE DOOR. THE VEHICLE WAS TAKEN TO LOCAL DEALER AUTOMATION HONDA VALENCIA LOCATED AT 23551 MAGIC MOUNTAIN PKWY, VALENCIA, CA 91355, (661) 200-9110, WHERE SHE WAS INFORMED THAT THE VEHICLE WAS NEEDING TO REPAINT THE DAMAGE AREA. THE VEHICLE HAS BEEN REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 71,000. *BF*JB