2013 Honda Pilot

The contact owns a 2013 Honda Pilot. The contact stated that when he exited the vehicle, he heard a cracking sound coming from underneath the driver’s seat. The contact stated he looked around the driver’s seat and noticed that the bottom of the driver’s seat frame was fractured in three locations. The contact inspected the frame of the front passenger’s seat and noticed one crack. The contact stated he called the local dealer and they informed him that there was no recall associated with the VIN and suggested he contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall for the failure. The manufacturer informed the contact that the seat repair would be at his own cost. The vehicle was not repaired. The failure mileage was unknown.

THE CAR HAS ENGINE CHECK LIGHT AND TRACTION LIGHTS ARE ON. MECHANIC DIAGNOSED THE CODES TO MATCH A RECALL WHICH MY VIN IS EXCLUDED EVEN THOUGHT I AM FACING THE SAME EXACT ISSUE. PISTON MISFIRING AND THE ENGINE CAN LOCK AT ANY TIME CAUSING AN ACCIDENT. CODES GIVE TO ME BY MECHANIC THAT SAID THAT HONDA SHOULD ADDRESS THIS ISSUE: DTC - P0301 AND P0304. BULLETIN -13-082. DTC 83-11 AND DTC - 83-12. DEALERSHIP NEVER MENTIONED THIS TO ME I HAD TO GO TO INDEPENDENT MECHANIC. INFO: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2013/SB-10053786-6271.PDF SUMMARY: "THE PISTON RINGS ON CERTAIN CYLINDERS MAY ROTATE AND ALIGN WHICH CAN LEAD TO SPARK PLUG FOULING. THIS CAN SET DTCS P0301 THROUGH P0304 AND CAUSE THE MIL TO COME ON" THIS ISSUE CAME UP TWO TIMES. FIRST THE DEALERSHIP ASKED ME TO SERVICE ALL CAR PARTS WHICH I DID TO GET THE ENGINE LIGHT FIXED - COST ME $1000. THEN THE SECOND TIME THE CHECK ENGINE LIGHT CAME ON THEY TOLD ME THEY CLEANED THE PISTONS AND I SHOULD BE GOOD. THE THIRD TIME I BROUGHT THE CAR BACK TO THEM ALL IN ABOUT THREE WEEKS, THEY SAID OH... YOU NEED $3K TO DO THIS PROCEDURE WHICH HONDA RECOMMENDS AND THEN I LOST IT. I REALIZED I WAS BEING PLAYED AND I TOOK IT TO INDEPENDENT MECHANIC WHICH BROUGHT THIS TO MY ATTENTION. I HAVE BEEN TRYING TO CONTACT AMERICAN HONDA OVER THE PHONE AND THEY DO NOT ANSWER ANY CALLS. THE NUMBER RINGS 3 TIMES THEN PLAYS SOME MUSIC AND THEN ENDS THE CALL. I ALSO SENT THEM AN EMAIL WHICH CAUSED MR MARIO REPRESENTING AMERICAN HONDA, TO CALL ME. I MISSED HIS CALL AND I CALLED HIM BACK MULTIPLE TIMES BUT HE IS NEVER IN THE OFFICE. CASE REFERENCE: # 11373382

THE NHTSA HEADREST STANDARDS ARE [XXX]. SERIOUSLY, DID ANY OF YOU EVEN [XXX] DRIVE A CAR WITH A HEADREST IN THE POSITION YOU MANDATE? YOU ARE INCOMPETENT AT YOUR JOB. FAIL! QUIT YOUR TAX PAYER FUNDED JOB AND GO WORK FOR A PAYCHECK. GO RUIN YOUR OWN LIFE INSTEAD OF RUINING EVERYONE ELSE'S FOR A CHANGE!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHENEVER I DRIVE BETWEEN 35-45 MPH THE CAR SHUDDERS AND VIBRATES. THERE IS NO VIBRATION THRU THE STEERING WHEEL. I FEEL IT THRU THE CAR SEAT, BACK, AND CENTER STORAGE LID. PASSENGERS HAVE REMARKED "WHAT'S WRONG WITH YOUR CAR?" AT 35 MPH THE CAR DRIVES VERY SMOOTH. BY 35 MPH IT'S LIKE DRIVING A DIFFERENT CAR. THE VIBRATION IS GETTING MORE PRONOUNCED AS MILES ACCRUE. *TR

TL* THE CONTACT OWNS A 2013 HONDA PILOT (N/A). THE CONTACT STATED THAT THE THIRD ROW SEAT HEAD REST WOULD BLOCK THE CONTACT'S REAR VIEW WHEN DRIVING. THE CONTACT ALSO STATED THAT WHEN PLACING A CHILD SAFETY SEAT IN THE THIRD ROW SEAT, THE HEAD REST WOULD PUSH THE CHILD RESTRAINT FORWARD WHEN LOWERED. WHEN THE HEAD REST WAS RAISED, THE METAL BAR WOULD CONTACT THE CHILD'S HEAD. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE DESIGN OF THE VEHICLE COULD NOT BE ALTERED. THE FAILURE AND CURRENT MILEAGE WAS 42.