2016 Honda Odyssey

TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE SLIDING DOOR LATCHES FAILED TO OPERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE MADE A BEEPING NOISE AND THE DOOR LIGHT ILLUMINATED WHEN THE DOORS WERE NOT LATCHED. THE CONTACT TOOK THE VEHICLE TO COMMONWEALTH HONDA (6 COMMONWEALTH DR, LAWRENCE, MA 01841) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS QUOTED AN ESTIMATE OF $1,400 FOR THE REPAIRS. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT FILED A COMPLAINT. THE MANUFACTURER AGREED TO PAY FOR 70% OF THE REPAIR. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 18V795000 (LATCHES/LOCKS/LINKAGES) FOR THE 2018 HONDA ODYSSEY, WHICH HE ASSOCIATED WITH HIS 2016 ODYSSEY FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 41,000. *JS

TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE DRIVING 65 MPH, THE VEHICLE CRASHED INTO A DEER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A LOCAL BODY SHOP FOR REPAIRS TO THE FRONT END. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT IT WAS A MINOR CRASH AND THE AIR BAGS WERE NOT DESIGNED TO DEPLOY DURING MINOR CRASHES. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.

INITIALLY NOTICED STARTING PROBLEM WHERE CAR WONT START. THEN GOT A P060A CODE AND VSA LIGHT NOTICED LOW BATTERY AND HOOKED UP A BATTERY CHARGER. I NOTICED A CLICKING SOUND LIKE THE STARTER WAS ENGAGING SEVERAL TIMES AND ALL THE CABIN LIGHTS WERE ON, ALL ON ITS OWN. I HAVE NOTICED THE CABIN LIGHT WAS ON BEFORE WHEN I FIRST CAME TO THE CAR AND I SIMPLY THOUGHT THAT KIDS OPENED THE DOOR BEFORE ME. NOW I AM SUSPICIOUS THAT THE CAR IS RUNNING THE STARTER AND TURNING ON THE CABIN LIGHT IS DRAINING THE BATTERY. THIS ISSUE MIGHT OCCURRED EARLIER AS I HAD TO CHANGE THE BATTERY AFTER ABOUT 2 YRS. AFTER THE CAR WAS BOUGHT NEW. THIS CAR IS EQUIPPED WITH PUSH BUTTON START.

CAR WAS PARKED IN PARKING LOT. I UNLOCKED SIDE DOORS AND PLACED MY PURSE WITH MY KEY FOB INSIDE AND STRAPPED ONE 4 YEAR OLD INTO ONE CAR SEAT IN PASSENGER MIDDLE SEAT AND THEN ANOTHER 4 YEAR OLD IN DRIVER'S SIDE MIDDLE SEAT CARSEAT. I HIT THE DOOR CLOSE BUTTONS RESPECTIVELY. I THEN WENT TO OPEN THE DRIVER'S SIDE DOOR TO ENTER AND THE DOOR WAS LOCKED. I THEN TRIED THE SLIDER BEHIND ME AND THAT WAS LOCKED, TOO. I WALKED AROUND ALL THE DOORS OF THE VAN AND ALL WERE LOCKED. THE KEY AND THE PRESCHOOLERS WERE ALL IN THE CAR. I COAXED ONE 4 YEAR OLD WHO COULD GET OUT OF HIS CAR SEAT TO CLIMB UP FRONT TO UNLOCK THE DOOR MANUALLY BUT UPON ME WATCHING THE DOOR WOULD NOT UNLOCK FROM THE INSIDE EITHER. HER CHECKED THE PASSENGER DOOR WHICH ALSO WOULD NOT UNLOCK. I ATTEMPTED TO GET HELP IN THE PARKING LOT FOR SOMEONE TO GO INTO THE STORE AND GET HELP BUT NO-ONE CAME. THE 4 YEAR OLD ON THE OTHER SIDE OF THE GLASS WAS FRANTIC AS I KEPT TRYING TO OPEN ALL OF THE DOORS. I FINALLY GOT HIM TO GET IN MY PURSE AND WAS TRYING TO HELP HIM, THROUGH THE GLASS, TO UNLOCK THE PHONE TO CALL 911 WHEN THE CAR ALARM ENACTED AND ALTHOUGH MY CAR DOOR STILL WOULDN'T OPEN THE OTHER 4 YEAR OLD MANAGED TO MANUALLY DISENGAGE THE LOCK ON THE DRIVER'S SIDE SLIDING DOOR TO ENABLE ME TO CLIMB THROUGH AND START THE CAR. NO HELP CAME AND I'M JUST GRATEFUL THEY WERE NOT YOUNGER AND I WASN'T HOTTER OUTSIDE. THE 4 YEAR OLDS WERE TERRIFIED. I SPOKE WITH HONDA SERVICE ON THE PHONE AND THE EMPLOYEE SAID IT DIDN'T SOUND ELECTRICAL OR MECHANICAL AND FELT NO NEED FOR ME TO BRING MY VEHICLE IN.

ONE DAY AFTER CHANGING ENGINE OIL AT HONDA DEALERSHOP LAST WEEK MONDAY, THERE WAS FLICKERING ON DASH BOARD AFTER TURNING THE POWER OFF. THE SYMPTOM WAS GETTING WORSE AND ON SUNDAY AND MONDAY (YESTERDAY), THE CAR HORN HONKING ITSELF. AND YESTERDAY, THE DASH BOARD POWER COULDN'T BE TURNED OFF WHEN I TURNED THE POWER SWITCH OFF (ENGINE OFF LUCKILY) AND THE FLICKERING GOT WORSE LAST NIGHT. SO, I DID UNPLUG THE BATTERY WITH A WORRY OF FULLY DRAINED BATTERY OVERNIGHT. TODAY MORNING, I PLUG THE BATTERY BACK AND GET THE SAME ISSUE, AND LUCKILY IGNITE THE ENGINE AND WENT TO DEALER SHOP AGAIN. THEY DID DIAGNOSIS AND SAID KEYLESS ACCESS CONTROL UNIT NEEDS TO BE REPLACED. HERE IS THE SUMMARY OF THE SYMPTOMS: LAST WEEK FLICKERING DASH BOARD WITH FCW SYSTEM FAILED. AND HONKING ITSELF WITH KEEPING FLICKERING. YESTERDAY, I SAW ERROR MESSAGE OF "KEYLESS SYSTEM ERROR". AND I WENT TO DEALERSHOP IN THIS MORNING. HERE IS MY SPECULATION: DURING OIL CHANGE, THERE WAS OIL SPILLING, WHICH CAUSES SHORTING OF CIRCUITRY (OR TECHNICIAN ACCIDENTLY HIT SOME PARTS INSIDE). IT CAUSES FREQUENT ON/OFF OF ELECTRONIC SYSTEM, ENDING UP BREAKING THE KEYLESS ACCESS CONTROL UNIT. THE DEALER DIDN'T SAY ANYTHING, BUT CHARGED ME TO REPLACE THE PARTS SINCE MY CAR IS OUT OF WARRANTY.

ON SEPTEMBER 12TH 2019, AROUND 11PM I WAS DRIVING APPROX 45MPH ON A ROAD WITH NO OTHER CARS IN SIGHT. IT WAS ONE OF THE HOTTEST DAYS OF THE YEAR WITH THE HEAT INDEX THAT DAY OVER 100 DEGREES F. WHILE I WAS DRIVING THERE WAS A LOUD EXPLOSION ABOVE MY HEAD. AFTER RECOVERING FROM THE SHOCK, I LOOKED UP AND DISCOVERED THAT THE SUNROOF HAD SHATTERED COMPLETELY (STILL TOGETHER). I PULLED OVER. THERE WAS NO HOLES OR NICKS BUT A LARGE OUTWARD PROTRUSION AS IF THE IT EXPLODED OUTWARD FROM THE INTERIOR OF THE CAR. AS I DROVE IT HOME SOME OF THE TOP PIECES OF THE CRACK EVENTUALLY BROKE AWAY FORMING A HOLE. THE NEXT MORNING I TOOK IT INTO THE HONDA DEALERSHIP AND THEY DIDN'T EVEN LOOK AT IT BUT JUST CLAIMED THAT A ROCK MUST HAVE HIT IT. THEY TOLD ME THE LARGE UPWARD PROTRUSION WAS CAUSED MY DRIVING WIND AFTER THE CRACK HAD HAPPENED (BUT I PULLED OVER INSTANTLY). THIS SEEMS INCREDIBLY DANGEROUS AND I AM SAD THAT THE DEALER WON'T EVEN AKNOWLEDGE THE POSSIBILITY OF A DEFECT IN THE SUNROOF GLASS.