2016 Honda Odyssey

I was attempting to move the passenger side 2nd row seat forward so that my children could extricate themselves from the third row while we were stopped. The mechanism locked, and subsequently the seat back was unable to lock. This was a safety issue, and so I move my child to another seat. We took the vehicle to a dealership and we're informed that it was an issue with the lock for the recliner function and that it was damaged. Upon reviewing recall information, it was noted that there were recalls for 2016 Honda Odysseys with a reported similar issue of second row seats being unable to lock after releasing to allow access to the third row.(Recall Numbers 18V170000 and 16V933000). I was informed that my vehicle was not covered as the end of the recall ended with vehicles made two months prior to mine despite being the same year model. A seat not locking is a significant safety issue and I question if the above recalls need to extend to include more cars.

The passenger side second row seat will not lock. It has been diagnosed by a Honda dealer that the seat back frame part number 81326-TK-A22 needs replaced. A recall has been made for the drivers side second row seat in bulletin 18-026. The part number is 81726-TK8-A22. It is the seat frame as well. Honda said they would assist me in paying 1/3 of the bill, but I was responsible for the remainder of the balance. But I see it that there was a seat frame issue with the drivers side second row seat and now I also have a seat frame malfunction on the passenger side second row. I believe they should cover the passenger side as well because of it being an important safety issue.

I HAVE AN ISSUE WITH A SECOND ROW SEAT NOT LATCHING PROPERLY AND SLIDING WHILE DRIVING, BUT WHEN I CHECK MY VIN IT DOESN'T SHOW ANY RECALLS OR REPAIRS NEEDED. I KNOW THIS IS AN ISSUE WITH THE HONDA ODYSSEY. THE SEAT HAS STARTED TO BECOME HARDER TO SLIDE FORWARD TO GAIN ACCESS TO KIDS IN THE THIRD ROW WHEN TRYING TO GET OUT OF THE VAN.

TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE SECOND ROW DRIVER'S SIDE SEAT WOULD NO LONGER LATCH INTO THE FORWARD POSITION, WHICH CAUSED THE BACK SUPPORT TO BECOME LOOSE. THE VEHICLE WAS TAKEN TO GWINNETT PLACE HONDA (3325 SATELLITE BLVD, DULUTH, GA 30096, 678-534-2208) WHERE IT WAS DIAGNOSED THAT THE FRAME WAS DAMAGED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 09804235. THE MANUFACTURER STATED THAT THEY WOULD PROVIDE GOODWILL ASSISTANCE FOR THE REPAIR; HOWEVER, THE CONTACT WOULD HAVE TO PAY A SMALL FEE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *TT *TR

TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE WALK-IN RELEASE LEVER TO THE SECOND ROW OUTBOARD SEAT WOULD NOT REMAIN IN THE LOCK POSITION. THE CONTACT HAD TO MANUALLY LOCK THE SEAT IN ORDER FOR IT TO REMAIN IN POSITION. THE VEHICLE WAS TAKEN TO HONDA OF SANTA MARIA (XXX), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAIILURE MILEAGE WAS APPROXIMATELY 56,442. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

RE RECALL 17V-725 - YOU AND AMERICAN HONDA SENT A LETTER IN APRIL 2018 STATING THE FIX WAS READY AND SHOULD ONLY TAKE (APPROXIMATELY) 30 MINUTES. WE CONTACTED GERALD JONES HONDA IN EVANS, GA AND MADE AN APPOINTMENT, AT WHICH TIME WE WERE TOLD TO EXPECT MORE LIKE 1.5-2 HOURS. WE THEN CALLED AMERICAN HONDA AT (888) 234-2138 TO COMPLAIN THAT WE WERE QUOTED 2 HOURS FOR A 30-MINUTE FIX. AMERICAN SAID THAT A CASE MANAGER LOOKED AT MY QUESTION, CONTACTED GERALD JONES AND WAS TOLD IT WOULD BE MORE LIKE 1-1.5 HOURS SO AMERICAN WOULD NOT TELL LOCAL GERALD JONES TO DO IT FASTER OR TO MAKE A LOANER VEHICLE AVAILABLE; AMERICAN HONDA BASICALLY SAID THEY DON'T HAVE TO OVERSEE THE EFFECTIVENESS OF SERVICE BY INDEPENDENT LOCAL DEALERS IN ACCOMPLISHING THE RECALL YOU BOTH SAID SHOULD TAKE ONLY 30 MINUTES. WE ARRIVED TO APPOINTMENT EARLY AND HAD TICKET SUBMITTED EVEN BEFORE APPOINTMENT TIME. MY WIFE AND KID THEN JUST SAT IN WAITING ROOM FOR 1.5 HOURS WITH NOBODY GIVING ANY UPDATES UNTIL SOMEONE ASKED IF EVERYONE WAS OK TO WHICH MY WIFE RESPONDED THAT SHE WANTED AN UPDATED ON OUR VAN. 15 MINUTES LATER, THAT PERSON STILL HADN'T RETURNED WITH AN UPDATE SO MY WIFE WENT OUT TO SERVICE AREA TO GET HER OWN UPDATE. IT'S FINALLY DONE AS OF ALMOST 2 HOURS AFTER APPOINTMENT TIME, BUT NEEDS SOME FINAL PAPERWORK. SHE IS THEN ESCORTED 1/2 WAY TO VAN AND SHOWN WHERE IT IS. SHE ARRIVES AT VAN WITH KID IN TOW ONLY TO LEARN FOR THE FIRST TIME THAT THE TWO CHILD CAR SEATS HAVE BEEN REMOVED AND LEFT IN THE TRUNK. NOBODY GAVE A HEADS UP. NOBODY OFFERED TO GIVE HER ASSISTANCE TO GET THE CAR SEAT INSTALLED WHILE ALSO WRANGLING THE TODDLER. SO, IN SUM, IS IT APPROPRIATE FOR GERALD JONES HONDA IN EVANS, GA TO MAKE A RECALL CUSTOMER SIT AROUND WAITING FOR MORE THAN 2 HOURS BEFORE FINALLY DRIVING OFF FOR A RECALL THAT NHTSA AND AMERICAN HONDA REPRESENTED IN THEIR APRIL 2018 LETTER SHOULD ONLY TAKE 30 MINUTES? NO