2014 Honda Odyssey

THE STEERING WHEEL WAS SHAKING AT HIGHER SPEEDS WHEN BRAKING. DEALER SAID THAT THE FRONT DISKS ARE WARPED. DEALER COVERED THE REPAIRS UNDER WARRANTY (THEY TURNED THE ROTORS). ...UPDATED 11/02/15 *BF UPDATED 1/8/16 *JS THE CONSUMER STATED THE DEALER TURNED THE ROTORS. ALSO, THE DISCS WERE WARPED. THE CONSUMER BELIEVED THE CALIPERS WERE NOT LARGE ENOUGH TO SUPPORT THE VEHICLE, WHICH IN TURN CAUSED THE BRAKES TO HEAT UP DURING BRAKING AND WARP OVERTIME. UPDATED 04/07/16. *JB

WHILE DRIVING DOWN THE FREEWAY IN HOUSTON, TX ON A HOT SUMMER DAY THE SUNROOF EXPLODED OUTWARD. IT MADE A LOUD CRACK FOLLOWED BY SEVERAL SMALLER CRACKS. THE GLASS SHATTERED INTO LITTLE PIECES. FORTUNATELY THE SUNSCREEN COVER WAS CLOSED OR WE WOULD HAVE SUFFERED FACES FULL OF SHATTERED GLASS, THERE IS NO EVIDENCE OF ANY OTHER DAMAGE TO THE CAR SUCH AS A BRICK BEING THROWN AT IT.

ON SEVERAL PREVIOUS OCCASIONS AND ON THIS DATE IN PARTICULAR EXPERIENCED A SERIOUS JERK THAT APPEARED TO BE TRANSMISSION RELATED WHEN STARTING BACK FROM A LOW MILE PER HOUR SLOW DOWN. AFTER THE JERKING BETWEEN GEARS IT SEEMED TO OPERATE MORE SMOOTHLY THE NEXT TIME. THIS INTERMITTENT PROBLEM IS CONCERNING AS THE VEHICLE HAS LESS THAN 15,000 MILE BUT THE WARRANTY IS ALMOST HALF OVER IN MONTHS. AM CONSIDERING PURSUIT OF A "LEMON" LAW CLAIM FOR THIS AND OTHER MORE MINOR ISSUES. WE TOLD THE DEALER OF THE INCIDENTS AND THEY SAID THAT THE NEXT TIME IT HAPPENS WE NEED TO GO TO A HONDA DEALER IMMEDIATELY AND NOT TURN OFF THE ENGINE TO SEE IF THE ERROR IS RECORDED IN THE ON BOARD DIAGNOSTIC SYSTEM. NOT A VERY CONVENIENT FIX.

AT 10K MILES, WE HAD VIBRATION AND SPORADIC HUMMING NOISE FROM BRAKES.I TOOK THE VEHICLE TO HONDA LAST YEAR WITH ABOUT 12.5K MILES ON VEHICLE.THEY WERE UNABLE TO HEAR THE NOISE BUT THEY WANTED TO TURN THE ROTORS TO ADDRESS THE ISSUE AND SAID IT WENT OUT OF WARRANTY AT 12K MILES.WE WERE SHOCKED AS WE HAVE HAD NUMEROUS VEHICLES AND NEVER HAD TO SERVICE BRAKES THIS EARLY.AFTER SPEAKING WITH THE MANAGER THEY AGREED TO FIX IT UNDER WARRANTY AND SAID BECAUSE OF DRIVING HABITS SOMETIMES BRAKES JUST NEED TO BE REPLACED SOONER.THE NOISE CONTINUED, WE TOOK IT BACK AROUND 24K MILES.THEY COULDN'T HEAR THE NOISE BUT SHAVED REAR ROTORS TO SEE IF IT HELPED. NOW WE HAVE 35K MILES AND BACK AT THE SERVICE DEPARTMENT FOR VIBRATION AND NOISE.THIS TIME I TOOK A CLIP OF THE NOISE SO THEY COULD HEAR IT. THE SOLUTION WAS NEW PADS AND TURN THE ROTORS ON ALL AXELS AND IT WOULD BE ABOUT $400 SINCE ITS NOT UNDER WARRANTY.THEY SAID BRAKES WERE IN MECHANICALLY GOOD CONDITION AND THE PADS STILL HAD ABOUT 40% SO I COULD JUST LIVE WITH NOISE AND VIBRATION IF I DIDNT WANT TO DO THE BRAKE JOB.I SAID I THOUGHT THIS WAS RIDICULOUS BASED ON ITS MILEAGE AND WAS AGAIN TOLD BASICALLY ITS DEPENDENT ON DRIVING HABITS (ALTHOUGH I HAVE NEVER HAD THIS PROBLEM ON ANY OTHER CAR IVE OWNED).I SAID I THINK ITS A HONDA BRAKE DESIGN ISSUE IN THAT ROTORS AND PADS ARE NOT ROBUST ENOUGH FOR THE SIZE OF THE VEHICLE AS THERE ARE OTHER COMPLAINTS ON NHTSA AND ONLINE WITH THE SAME ISSUES.WE TALKED TO THE SERVICE MANAGER WHO AGREED THEY HAVE SEEN THIS AS A PROBLEM AND ADMITTED HE HAS A PILOT THAT NEEDS BRAKES ABOUT EVERY 40K MILES.THEY AGREED TO TURN THE BACK ROTORS TO SEE IF THAT FIXES THE NOISE AND OFFERED A DISCOUNT TO DO THE FRONT BRAKES.HE LET US KNOW WE COULD USE AFTER MARKET PADS THAT MAY BE BETTER BUT ARENT UNDER THE HONDA WARRANTY (WE DIDNT DO THIS AND USED SAME PADS WITH LESS THAN APPEALING 12K MILE WARRANTY).

THE CAR HAS BEEN SHAKING (STEERING WHEEL SPECIFICALLY) WHEN BRAKING. THIS HAS BEEN GOING ON FOR ABOUT 5000 MILES BUT I DIDN'T REALIZE IT WAS AN ISSUE. UPON REVIEW IT WAS FOUND FRONT BRAKE PADS ARE 80% AND BACK ARE 50% BUT FRONT ROTORS ARE WARPED. DEALER IS NOT COVERING AS 'UNDER WARRANTY' SAYING THAT WARPED ROTORS ARE DRIVER WEAR. EVERYTHING I'M READING ONLINE SAYS THAT THIS IS HAPPENING TO A LOT OF 2011-2014 ODYSSEYS AND THAT THERE ARE MIXED RESULTS ON DEALERS COVERING UNDER WARRANTY. I DO NOT DRIVE AGGRESSIVELY AND DO NOT DRIVE MOUNTAINS/HILLS. I'VE HAD 5 HONDA'S INCLUDING ONE OTHER ODYSSEY WE DROVE FOR 9 YEARS AND NEVER HAD THIS PROBLEM. I'M ALSO READING IT HAS BEEN SHOWN TO HAPPEN REPEATEDLY AT LOW MILEAGE RATES. I WILL ADD ANOTHER CLAIM IF THIS HAPPENS AGAIN.

I TOOK THE VEHICLE TO HONDA DEALERSHIP FOR SERVICE BECAUSE OF A VIBRATION WHEN BRAKING. TECH FOUND ROTORS ARE WARPED. THIS IS THE SECOND SET OF ROTORS. THE FIRST SET WARPED AT 13,000 MILES AND WERE REPLACED UNDER WARRANTY. THE SECOND SET HAVE WARPED AT 11,000 MILES. DEALER SAID THAT THEY CAN TURN THE ROTORS BUT CANNOT REPLACE AGAIN UNDER WARRANTY UNLESS AMERICAN HONDA AUTHORIZES REPLACEMENT. I CONTACTED AMERICAN HONDA (AH) 1-800-999-1009 ON 5/29/15. RECEIVED VOICE MAIL MESSAGE FROM AH ON 6/1/15 THAT THEY WOULD CONTACT THE DEALER FOR INFORMATION. RECEIVED CALL FROM AH REP CHRISTOPHER (EXT. 117726), ON 6/9/15 STATING AH WOULD NOT REPLACE ROTORS BUT WOULD TURN AS COURTESY. I ASKED WHY NOT FULL REPLACEMENT AS 1ST SET OF BRAKES DEGRADED AT 13K MILES AND 2ND SET AT EVEN LOWER MILEAGE, 11K. REP SAYS MANY REASONS COULD HAVE CAUSED WEAR, WEATHER CONDITIONS, DRIVING STYLE, WEIGHT OF THE VEHICLE. I SAID THAT IF IT WAS WEIGHT OF VEHICLE THEN AH HAS FAULTY BRAKE DESIGN. THEN HE SAID THAT ACCORDING TO THE DEALERSHIP SERVICE DEPARTMENT IT WAS MY DRIVING STYLE. I SAID THAT BACKPEDDLING AND THAT THEY DON'T KNOW HOW I DRIVE. I THEN ASKED HIM FOR THE ESTIMATED LIFESPAN, IN MILES, OF THE BRAKES AND HE SAID THEY DON'T HAVE A LIFESPAN. I SAID THAT THERE HAS TO BE ONE, IS IT 15K OR 40K? HE REPEATED THAT THERE WAS NONE AVAILABLE. I ASKED HIM TO PUT THEIR (AH) CONCLUSION IN WRITING, USING THE ASSIGNED CASE NUMBER, N01-2015-05-29-01387. HE SAID AH WOULD NOT PROVIDE ANYTHING IN WRITING, BUT THAT THE DEALERSHIP WOULD WRITE UP A SERVICE ORDER. I REPEATED MY REQUEST FOR A WRITTEN REPONSE TO MY COMPLAINT AND HE INSISTED THAT AH DOES NOT DO THAT. NOTE: VEHICLE HAD STRUT ASSEMBLY REPLACED, UNDER WARRANTY, AT 6K MILES. UNDER WARRANTY, DEALERSHIP TO HAVE FAULTY DOOR LOCK ACCUATORS (LOCKS ACTIVATE AFTER EVERY STOP), WINDOW RUN CHANNELS/SEALS, AND BACK UP CAMERA CIRCUITS REPLACED. PARTS ORDERED 5/29/15.

OUR 2014 HONDA ODYSSEY EXL MINIVAN WAS CONVERTED WITH A BRAUN ABILITY HANDICAP ACCESSIBLE CONVERSION IN FEBRUARY OF 2014. WE HAD DRIVEN THE CONVERSION MINIVAN WITHOUT ANY PROBLEMS UNTIL APRIL 30, 2014. WE UTILIZE A POWER MOBILITY CHAIR IN THE FRONT PASSENGER SIDE OF THE VAN. WHEN THE SEAT BELT WAS RELEASED FOR THE FRONT PASSENGER IN THE POWER MOBILITY CHAIR, IT SOMEHOW BECAME ENTANGLED IN THE ARM OF THE POWER MOBILITY CHAIR. WE WERE UNAWARE THAT WHEN THE SHOULDER PART OF THE BELT IS PULLED ALL THE WAY OUT, IT CAUSES A SAFETY FEATURE TO ACTIVATE, AND THE BELT MUST FULLY RETRACT TO ALLOW THE PASSENGER TO MOVE ABOUT FREELY. APPARENTLY, THIS BELT WAS FULLY EXTENDED WHEN INITIALLY PLACED AROUND THE FRONT SEAT PASSENGER IN THE MOBILITY CHAIR. WHEN THE BELT WAS RELEASED, WE COULD NOT MOVE THE PASSENGER FORWARD DUE TO THE SAFETY FEATURE, AND WE COULD NOT MOVE THE POWER CHAIR BACKWARD DUE TO THE BELT ENTANGLED IN THE ARM OF THE POWER MOBILITY CHAIR. WE NEEDED TO HAVE THE BELT COME FURTHER OUT IN ORDER TO DETANGLE IT, HOWEVER, THE SAFETY FEATURE WOULD NOT ALLOW THAT, AND THERE IS CURRENTLY NO OVER-RIDE EMERGENCY RELEASE BUTTON FOR THE SAFETY FEATURE ONCE IT IS ENGAGED. THE PASSENGER WAS TRAPPED IN THE POWER MOBILITY CHAIR IN THE MINIVAN. WE WERE ALONE, OVER 60 MILES FROM HOME, AND STRANDED IN A PARKING LOT. WE WERE UNABLE TO DRIVE ANYWHERE, AS WE COULD NOT MOVE THE POWER MOBILITY CHAIR FORWARD ENOUGH TO LOCK IT IN WITH THE Q-STRAINT SYSTEM. FORTUNATELY, MANAGEMENT OF THE LOCAL HONDA DEALERSHIP ALLOWED THEIR SERVICE PERSONNEL TO DRIVE TO OUR LOCATION AND ASSIST US. THEY TOOK APART THE SEAT BELT RETRACTION DEVICE AND DETANGLED THE BELT. WE REPORTED THIS TO HONDA SO THAT THEY MIGHT CONSIDER DESIGNING A SAFETY OVER-RIDE BUTTON. THEY PROVIDED US A CASE NUMBER. WE ALSO CALLED BRAUN ABILITY SO THAT THEY MIGHT WORK WITH HONDA.

WE WERE DRIVING IN STOP AND GO TRAFFIC IN CA AND OUR 2014 ODYSSEY ENGINE BEGAN TO CLUNK AND WHOLE CAR JERKED (LIKE RUNNING OVER SOMETHING LIKE A SPEED BUMP) EACH TIME WE TRIED TO ACCELERATE THROUGH SECOND GEAR. FELT LIKE HITTING SOMETHING OR ENGINE FALLING OUT. THE CAR'S TRANSMISSION CONTINUED TO DO THIS EVERY TIME WE TRIED TO ACCELERATE BETWEEN 20-30 MILES PER HOUR. IT CONTINUED TO JOLT/JERK/AND CLUNK FOR 20 MILES AS WE DROVE ON THE FREEWAY. THIS IS DANGEROUS AND MADE MY HEART SKIP BEATS AS IT FELT LIKE THE ENGINE WAS GOING TO FALL OUT/LIKE BEING IN A CRASH. CONTACTED HONDA BUT THEIR SERVICE WAS ABOUT TO CLOSE. WE PULLED OVER TO DO OUR ERRAND AND WHEN WE RESTARTED THE CAR IT STOPPED. THE SHIFTING ON THE VEHICLE IS NOT SMOOTH THROUGH GEARS. TOOK NEXT DAY TO HONDA AND THEY WILL NOT FIX AS NO DIAGNOSTIC CODES CAME UP AND CANNOT GET THE CAR TO DUPLICATE ISSUE NOW. NOW THERE IS A TSB TO UPDATE SOFTWARE BUT DEALERSHIP WILL NOT DO UNLESS ISSUE IS DUPLICATED AGAIN. SAFETY ISSUE THAT YOUR BRAND NEW VEHICLE MAY HAVE ENGINE TRANSMISSION FAIL AT ANY POINT DURING TRAVEL. JOLTING IS SO SEVERE WHEN IT HAPPENS THAT IT COULD CAUSE YOU TO HAVE AN ACCIDENT. *TR

THE HONDA ODYSSEY HAS TERRIBLE BRAKE SHIMMYING, ESPECIALLY UNDER A LITTLE MORE LOAD/HIGHER SPEEDS OR DOWN HILLS. THERE ARE A LARGE NUMBER OF COMPLAINTS ABOUT THIS EXACT PROBLEM AND THAT THE UNDER-SIZED ROTORS WARP EXTREMELY EASILY. HONDA DOES NOT COVER THIS UNDER WARRANTY AND EVEN THE REPAIR REP KNEW IT WAS A KNOWN ISSUE. HONDA KNOWS ABOUT THE ISSUE, IT AFFECTS ALL RECENT YEARS OF THE ODYSSEY YET NOTHING IS DONE ABOUT IT. I BELIEVE IT'S A SAFETY ISSUE. *TR

THE VEHICLE HAD A FULL FRONTAL IMPACT , THE IMPACT WAS ALL THE WAY TO THE ENGINE BUT NONE OF THE AIRBAGS WERE DEPLOYED , MY FRONT PASSENGER HEAD WAS HIT AGAINST THE MIRROR/VISOR I AM REALLY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE . CALLED AMERICAN HONDA ABOUT THE INCIDENT AND THEY HAVE ASKED ME TO READ THE SRS AIRBAGS MANUAL ON WHY THEY HAVEN'T DEPLOYED. *TR