2022 Honda Insight

I purchased a new 2022 Honda Insight from a dealership. The vehicle began shaking when I was driving and even stopped in the roadway several times. Honda has inspected and attempted to repair the vehicle but multiple people have indicated that the issue cannot be resolved and was sold to me as a faulty vehicle. Honda, specifically, the mediation department ([XXX]), has indicated that they would not be resolving the issue in any way. It is important to note that this occurred regardless of whether the check engine light was on or off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Honda Insight. The contact stated that while shifted into reverse, the rear-view camera failed to display a clear view image on the screen. No warning lights were illuminated. The contact stated that the center display made random selections without the screen being touched. The vehicle was taken to a local dealer where it was diagnosed and determined that the screen needed to be replaced. The contact stated that the vehicle was taken to the same dealer three times for the same failures and the vehicle was previously repaired. The vehicle was not repaired again. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000.

BCM Body Control Module failed/malfunctioned. We had to pay for the repair at DCH Honda Mission Valley. The car does not start when it is cold outside. Many times, my husband, who primarily drives the car, was stranded and would have to wait for the weather to warm up a bit and then eventually, the car would then start. The dealership where we initially purchased the car new was able to determine, with the assistance of the corporation, that what we said happened. All the warning lamps/messages appeared every time this issue happened, beginning January 13, 2025.

Radio/infotainment touchscreen often freezes up and has phantom inputs, which can exit navigation and change the audio source. This causes huge distraction to the driver. The frustrating thing about this is that it's an intermittent issue, so the service center can't replicate it when I bring it in. This has been an ongoing issue with many 3rd generation Insights, and I was told by the service center that Honda has an internal investigation going. I have brought my vehicle in to multiple service centers and none have been able to replicate or fix the issue.

The contact owns a 2022 Honda Insight. The contact stated that while driving at 40 MPH, the vehicle independently downshifted and decelerated to 5 MPH with the brake warning light illuminated. Despite the failure, the contact was able to resume normal driving functionality. The dealer was contacted about the failure and acknowledged that the issue was a known failure. The contact was provided an appointment to have the vehicle diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 22,000.

Experiencing a dead or faulty battery issue in my 2022 Honda Insight. I called the Honda dealership to see if I could charge the battery from the points noted in the owners manual. The service representative said yes. Charged the battery to 100% and proceeded directly to the dealership for service. During the drive to the dealership I experienced the dashboard lights and annunciation display with errors. TPMS, electric steering, brakes, traction control, and to see my dealer. “On my way”… During the repair process and extended waiting period of about 2 hours. It was initially determined the steering wheel was “not centered”, cocked to the left, and would need a wheel alignment. How much is that $179. You must have hit a curb or something. No I did not, and would seek a second opinion first before I allowed that service. Let’s fix the battery and dashboard light error lights first. Proceeding the battery was determined faulty, testing at 95 CCA and would be replaced under warranty. But, upon test driving the car it was still having a traction control skid type light coming on and off, and a diagnostic fee of $158 may be required. I said, shouldn’t that be an issue related to the battery going bad and causing or the cause of the traction control light? We’ll have to see, he said. I asked to speak to the manager and decided I was at tge mercy of the dealership to find a resolve and authorized service. Upon researching on the internet, during my waiting period for the battery change, I learned their is a “steering angle sensor” located under the steering wheel that my need recalibration to resolve the offset steering wheel observation of the service representative. The cause of this need for recalibration may be because of a collision, remove/replacement of a battery. The recalibration requires a special diagnostic electronic device to interface with the cars computer(s). The receipt for service said “calibrated system”.

My car was parked safely on my driveway. I turn on the car and all the lights came on including power loss failure, collision mitigation, etc. I had to tow it to a dealer where they claimed it was rodent damage causing an electrical failure on Monday, 9/19/22. The car was towed on 9/20/22. I was then told I was unable to claim any warranty. The dealer charged me $640.00 for the repair. They claim the wire harness was chewed on which caused the system failure. I ended up having to pay out of pocket instead of using my $500 insurance to cover the damages. (Insurance said it would likely raise my rates next if I continuously put a claim). I thought--one time incident, bad luck. The dealership refused to take photos of the chewed wires, but I was able to fight to receive some parts indicating the damage (who knows if it was actually mine or some they kept off of some other Honda--see attached photo). Not even 24 hours after having my car repaired to normal, I turn on the car in the morning and the same issues came up. I towed it again! The dealership claimed the rodent chewed my car in the same spot, at the same area. Charged me an additional $224.00 to solder it back citing that they never seen this happen before. I find it convenient that no other vehicles on this street had issues with rodent damage. And the same area was bitten twice. Why would Honda create such an easily accessible route for rodents or a non-covered protected wire? As a consumer, I end up fronting the bill because neither the manufacturer nor the dealership, nor the insurance company (who would likely end up raising my rates) have to deal with a terrible design. Never had issues with other brands nor other older vehicles had this issue in the cul-de-sac. Dealership ended up having wrapping the harness, but this car is NEW & should have been protected and repaired by Honda to begin with. Online search revealed Honda used SOY BASED insulation which attracts rodents. Very unsatisfied with Honda.

It had problems with this car in the first 500 miles on Oct 31st 2021 while driving on Long Island Expressway in Nassau County, NY. I have proof. I took pictures of the dashboard while getting lots of error codes while driving and only had 500 miles on the car. I experience loss of power, loss of steering and brake failure while driving on the Long Island Expressway. I was lucky to be near an exit and I let the car roll away through the exit and I was able to pull over to the side of the service road of LIE. After an hour the car started. I didn't know then, but this car has had chewed up wires ever since I picked it up from the dealership in Pennsylvania( Honda Vinart of Emmaus, PA ). I observed exposed wires when I changed oil for the first time in December 2021. At that time, I thought it is a hybrid thing and didn't think much about it. I was driving with exposed wires this entire time! I could had had the brakes lock up or lose complete power while driving on the highway and cause a major accident. You can try to deflect he blame away from Honda manufacturer, but we all know it is your fault. On March 4th 2022, the Honda Insight barely started , engine knocking and sputtering. I towed it to the Staten Island Honda service (which estimated the damage at $7000 , but the warranty doesn't cover ) and they told me that a rodent finished the job Sunday night. The soy based harness on my 2022 Honda Insight attracts rodents. Why didn't the rodents attack my wife car that is parked right next to mine in the same driveway? I never had this type of problem with the other cars I owned in the past. I had owned dozens of cars and left them months parked in my driveway and they never attracted any rodents. This is a warranty issue and a safety issue . I could have been killed while driving with exposed wires. How do I even know, that other wires are also chewed? Can I trust this car to be reliable anymore? A $30,000 car that can be my death trap.

Throughout short ownership of the vehicle, a "Charing System Problem" warning light has occurred when starting, and during operation, of the vehicle. The warning light occurs intermittently during start-ups and whilst driving. The warning light possibly indicates an error with the charging system of the vehicle that may potentially result in loss/reduction of power of the vehicle. This may result in an increase of a vehicle collision. The vehicle is currently under inspection by Honda of Oakland, and the service department states they cannot properly reproduce/identify/diagnose the issue at this time. See attachment for photo of first occurrence. Additional occurrences are documented via video and may be provided upon request.