2026 Honda HR-V

NCDS/CDSP Statement of Claim Case Reference (Honda): XXX Vehicle: 2026 Honda HR-V | VIN: [XXX] Mileage: 1,227 Description of Dispute: I am seeking reimbursement of $1,200 for the repair of a manufacturing defect. On [Date], only six weeks after delivery, the rear spoiler with light assembly (Part# 74950-3W0-A11) detached and flew off the vehicle during normal driving. Evidence of Manufacturer Defect: Professional Inspection: I presented the vehicle to an authorized Honda dealership. After a physical inspection and photographic documentation, the dealer determined the failure was a manufacturer defect. They verified the condition of the mounting points and proactively ordered the replacement part under warranty. Arbitrary Denial: A Honda District Manager denied the claim via email without ever physically inspecting the vehicle. The denial cited "probable outside influence" but provided no engineering report, inspection notes, or factual evidence to support this conclusion. Legal Presumption: Under the California Song-Beverly Act and the Magnuson-Moss Warranty Act, the burden is on the manufacturer to prove misuse or "outside influence" for a failure occurring at 1,227 miles. A factory-installed component detaching at this mileage under normal use is a "nonconformity" to the express warranty as a matter of law. Attempts to Resolve: I opened a case with American Honda (Case #XXX). Despite the dealer’s initial findings and my documentation of the failed mounting points, Honda has refused to honor the 3-Year/36,000-Mile New Vehicle Limited Warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)