2025 Honda HR-V

The contact owns a 2025 Honda HR-V. The contact stated that the window sticker stated that the fuel economy was 27-32 MPG; however, the contact stated that the vehicle was only achieving 16-20 MPG. The contact was filling the fuel tank 3 times per week. There was no warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the vehicle was experiencing the break-in period and that over time, the vehicle would achieve the stated MPG. The contact stated that other vehicle owners online were complaining about the same failure. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer opened a case for the failure. The failure mileage was 2,362.

I contacted the dealer I purchased the car from on [XXX] Chapman Honda in Tucson Arizona, to schedule an appointment to complete the recall repair. I was told there was a shortage of parts available and I would be put on a waiting list and contacted when the part for my car was available and the work could be scheduled. That was over 60 days ago. This recall is 24V-744 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Honda HR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2025 Honda HR-V. The contact stated while driving at approximately 25 MPH, there was an abnormal sound before the vehicle stalled. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering). The dealer was contacted and informed the contact that the parts were not yet available for the recall repair. The dealer informed the contact that someone would call the next day; however, the contact was still awaiting a response from the dealer. The vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 4,000. Parts distribution disconnect.

I have had a problem with the worm wheel steering box since I first purchased this vehicle. Being new to HONDA, I thought driving the vehicle was supposed to be rough and shaky. However, after some time, I knew it was not normal. I first reached out to HONDA in September and have consistently gotten the run around. I then made another appointment back in October to report it, then was told there was a recall. I asked if I could make an appointment and they said they have no parts, not sure when they will get parts because its on back-order. I went in again in November and my appointment to have the recall looked at was cancelled, therefore they did just an oil change that day. I followed up during that appointment, and was told, again they are unsure when or if they will get parts for the recall. I drive long distances and living in Alaska at very cold temperatures this seems to affect the driving even more. It's at the point of being unsafe to drive. This is a new 2025 Honda HRV, and I am highly disappointed with the service or lack of priority when a Honda Customer with a new vehicle is having safety concerns.

The contact owns a 2025 Honda HR-V. The contact stated while his wife was driving at an undisclosed speed, another vehicle suddenly pulled in front of the vehicle. The contact's wife attempted to make a turn, but the steering wheel failed to turn, causing the front driver's side corner of the vehicle to crash into the front passenger's side end of the other vehicle. No further information was available. The air bags did not deploy. The contact's wife did not sustain any injuries. The other driver sustained injuries but no further information was available. A police report was filed. The vehicle was driven to the residence. The vehicle was then taken to the dealer to be repaired. The contact later received notification of NHTSA Campaign Number: 24V744000(steering); however, the dealer informed the contact that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired and remained in the dealer's possession. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2025 Honda HR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.