2025 Honda HR-V

While driving on highway under 40mph, the brakes and steering wheel locked simultaneously. I was unable to control the car—pressing the foot brake and emergency brake did not stop the car and I could not steer as the wheel was locked. I ended up on the side of the road alongside a wall of snow. The dashboard was lighting up throughout this time with rotating emergency messaging—TPMS, transmission, brake system, flat tire, etc. There were no warning messages displayed and complete control of the car was taken away without warning. It was 530am so I was lucky there was no one else on the road or else this could have led to a fatal accident. The car was towed to the dealer and they said it was an electronic brake booster that went bad, but are unsure if this caused both the brake and steering failure. The dealer has not been transparent or helpful. They initially said there was nothing wrong with the car and that it was safe to drive. I reported it to Honda corporate and they have not gotten back—triaged as level 1 incident due to severity.

Multiple times in the last year, I would be driving and it felt like my steering wheel would stick when navigating turns on the road, enough so that I would be turning my hands to turn the wheel and I would feel resistance like the car was slightly trying to fight me on the direction I wanted to go. Enough so that myself and others who have driven my vehicle have also noticed the random slight resistance. I can see that there is a recall for this exact problem with the same year make and model for my car, but for some reason my VIN does not come up under recall when I search it, even though I have experienced the problem that is being recalled. I’m worried that it is going to happen at a crucial moment and I would just like to know if my car should in fact be part of the recall list and for some reason is not.

I contacted the dealer I purchased the car from on [XXX] Chapman Honda in Tucson Arizona, to schedule an appointment to complete the recall repair. I was told there was a shortage of parts available and I would be put on a waiting list and contacted when the part for my car was available and the work could be scheduled. That was over 60 days ago. This recall is 24V-744 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Honda HR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2025 Honda HR-V. The contact stated while driving at approximately 25 MPH, there was an abnormal sound before the vehicle stalled. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering). The dealer was contacted and informed the contact that the parts were not yet available for the recall repair. The dealer informed the contact that someone would call the next day; however, the contact was still awaiting a response from the dealer. The vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 4,000. Parts distribution disconnect.

I have had a problem with the worm wheel steering box since I first purchased this vehicle. Being new to HONDA, I thought driving the vehicle was supposed to be rough and shaky. However, after some time, I knew it was not normal. I first reached out to HONDA in September and have consistently gotten the run around. I then made another appointment back in October to report it, then was told there was a recall. I asked if I could make an appointment and they said they have no parts, not sure when they will get parts because its on back-order. I went in again in November and my appointment to have the recall looked at was cancelled, therefore they did just an oil change that day. I followed up during that appointment, and was told, again they are unsure when or if they will get parts for the recall. I drive long distances and living in Alaska at very cold temperatures this seems to affect the driving even more. It's at the point of being unsafe to drive. This is a new 2025 Honda HRV, and I am highly disappointed with the service or lack of priority when a Honda Customer with a new vehicle is having safety concerns.