2023 Honda HR-V

Upon opening the driver's side door and getting into the vehicle I heard glass tinkling and turned around to see where it was coming from. I noticed that the rear hatch glass was shattered. Looking closer it appeared that the glass broke in multiple places as there were two large holes and then it also shattered around the edges of the glass. I called my local Honda dealer as well as Honda Customer Service but they told me there hasn't been a recall for the rear glass and that the vehicle would have to be inspected for it to be covered under the warranty. I ended up just getting it fixed with a local auto glass shop since I needed to be able to drive it ASAP. There were no cracks or chips in the glass beforehand and I had not heard rattling or cracking while driving it the last time. We also couldn't find any rocks or anything in or around the car and there were no signs that it could have been a break in. The car alarm never went off and I never heard or saw anybody on the property. I've heard about a rear defroster issue that causes hot spots and the glass to weaken over time. I'm assuming that since I park in direct sunlight and the weather has been hotter lately the change in temperature throughout the day and the direct sunlight finally caused it to shatter. Thankfully nobody was in the car when the glass shattered and I wasn't driving at the time. Cleaning up the broken shards of glass was not fun, as glass had fallen into the grass around my car and tiny slivers were still in the interior of the vehicle that the shop vacuum couldn't pick up.

The car stalls randomly while driving. Has stalled 5 times in less than a year. 3 times while accelerating and 2 times while coming to a stop at a stop sign. Car was dropped off to dealer for a couple days and testing and evaluated. Dealer service could not determine an issues with any systems. Car being dropped off again to the dealer today

I was driving to work in my 2023 HR-V on a main highway this morning, (5-15-2024) and I heard a pop sound. I looked in my rear view mirror and my back windshield was shattered. I have called my local dealer, White Plains Honda and left a message. And as of yet have not heard back. There was no warning lights or signs anything was wrong. I did see on the evening news that this is an on going issue with HR-V's. But no recall has been put out.

On [XXX] at about [XXX] , I was sitting in the driver seat of my 2023 HR-V and the rear windshield exploded and shattered. I was stunned due to the loud noise, much like a gun being fired near my ears and head. After turning head to look to see what caused this event, I did not see any other persons or vehicles near my vehicle. I contacted Honda for road side assistance since the car had less than 36,000 miles. The car has about 33-34000 miles. Honda arranged for vehicle to be towed to Baierl Honda in Wexford PA. I was forced to rent a car to return home, since I was about 70 miles from home. On Monday, [XXX], John from Honda service called me to say Honda has no availability for a loaner vehicle and he needed a few days to look into damage to rear windshield. My auto insurance rep state that I could file a claim to self pay for windshield replacement and to cover auto rental for 10 days. Insurance rep spoke with John of Honda service to determine no of days to cover rental. Auto insurance rep stated GEICO will not pay for Baierl Honda to repair rear windshield and will only pay Safelite glass repair. John stated he needed a few days to investigate damage to vehicle. It is [XXX], and I don’t know if Honda will repair rear windshield. This is a known safety issue with Honda and Acura, windshields and auto glass explodes and shatters. Car can be inspected at Baierl Honda in Wexford PA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear window shattered with no impact or nothing even touching it. Luckily I was parked when it happened but there’s no explanation other than the multiple news articles about this being a known issue with the defroster and rear glass. I contacted my dealer and Honda directly, they both say they know nothing about it. I do have security video of it happening.

The contact owns a 2023 Honda HR-V. The contact stated that while her husband was driving at approximate 65 MPH, the steering wheel was jerking and was sticking. The contact stated that her husband had to forcibly hold the steering wheel. No warning lights were illuminated. The contact stated that when the failure first occurred, the vehicle was not taken to a dealer or independent mechanic for a diagnostic test or repair. The contact thought that the failure was related to the Lane Keep Assist feature; however, the failure persisted, and the vehicle was taken to a dealer where the cause of the failure was not diagnosed due to the diagnostic test cost; however, the contact had the technician check all the safety features to be sure the features were operating correctly. The vehicle was then taken to Bud Clary Honda of Moses Lake (1200 S Pioneer Way suite a, Moses Lake, WA 98837) where the failure was diagnosed as an EPS gear box malfunction. The contact was informed that the EPS gear box needed to be replaced. The contact stated that the vehicle was not repaired because the part was on backorder. The manufacturer was notified of the failure, and a case was opened. The approximate failure mileage was 5,000.

The contact owns a 2023 Honda HR-V. The contact heard a loud pop and became aware that the rear windshield had shattered. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was taken to a local independent mechanic to be diagnosed. The contact was informed that there were no signs of an impact that could have caused the damage to the windshield. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 46,000.