2024 Honda CR-V

I am reporting multiple factory defects on my 2024 Honda CR-V, led by a severe, confirmed steering safety defect commonly known as 'sticky steering' where the steering wheel sticks/notches while driving and requires excessive force to correct, causing dangerous lane swerving. The authorized Honda dealership confirmed the steering gearbox has failed and requires replacement but the necessary parts are backordered indefinitely, forcing me to leave the unsafe vehicle at the dealership. Furthermore, the vehicle suffers from two additional major unresolved warranty issues recorded under the same Repair Order: a defective door weather stripping seal that has peeled off and detached from the door frame, compromising cabin weather sealing, and a strong, musty mold odor emitted from the AC system on low fan speeds that poses an air quality and health concern for occupants. Due to this unaddressed steering safety hazard, additional factory defects, and backordered parts, the vehicle remains out of service at the dealership (visited on 11 July, noticed that it's unsafe driving and returned the vehicle to service on 16 Jul) and no replacement car has been provided.

Hello, My name is [XXX], and I am writing to bring an urgent matter to your attention. Recently, I had a concerning incident with my vehicle. After parking the car to drop my son off at his lessons, I stepped out of the vehicle and removed him from the back seat. Within about 40 seconds, the rear window of the car suddenly exploded without any apparent cause. There was no prior damage to the window, and nothing struck it or was forced against it. The glass simply shattered right in front of my eyes. Thankfully, neither my son nor I were injured, but I found multiple pieces of glass in the rear passenger area. This could have been extremely dangerous had we been driving at the time. I took the car to the dealership immediately, but they refused to investigate the cause and dismissed my claim entirely, leaving me to handle the repairs on my own. I’m very concerned about this malfunction and would like a thorough investigation, as this could happen to other families and lead to more serious consequences, especially if the vehicle is in motion. Thank you for your prompt attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving on the highway, the driver's side rear passenger window exploded. Only vehicle near me was a pickup truck starting to pass me on the driver's side. The window was open about 2", as well as the driver's window. It sounded like a blast went off next to the car and I saw glass flying across the back seat. It even landed in the compartment behind the seats

The backup camera is in black and white and very washed out. It is very difficult to make out details and has caused several near misses. The issue is especially bad at night. The camera is essentially non-functional and represents a safety issue. This has been the case since purchasing the vehicle in 2024. The Honda CRV 2024 was not included in the recent recall for backup camera issues on other Honda models. The dealership knows it is an issue yet continues to tell me they have no solution.

At 112,000 miles, the engine in my 2024 Honda CR-V Sport Hybrid (2.0L Atkinson-cycle engine) suffered a catastrophic head gasket failure, causing severe coolant intrusion into the cylinders. All scheduled maintenance intervals in the owner's manual were followed and documented. The dealer and corporate (Case #16444920) have refused assistance. This is a widely documented mechanical defect where constant thermal cycling (the gas engine repeatedly turning on and off during hybrid operation) stretches the factory head bolts and destroys the gasket seal. This defect can lead to unexpected, total engine failure while driving at highway speeds, posing a severe safety risk to the occupants.

While operating my 2024 Honda CRV Sport - L Hybrid, the vehicle experienced a sudden and catastrophic head gasket failure at 108K - miles. This resulted in an immediate, unexpected loss of engine power. The dashboard engine light came on "Emissions system problem. Power may be reduced. See your dealer. This sudden loss of propulsion created an immediate safety hazard, placing myself and other driver at risk of a rear-end collision. The vehicle was towed off the freeway over 45-miles to a certified Honda dealership where a blown head gasket was confirmed. Despite maintaining the vehicle perfectly according to Honda's schedule, this represents a premature mechanical engine defect that presents a severe road way safety risk.

The vehicle has been in 3 times for shaking and check engine light. First time the Honda technician diagnosed as misfire cylinder 2 issue caused by bad injector. The dealership indicated that Honda would not honor warranty fix if the car did not store the error code on the computer even though "big safety issue." Second time a 60 minute software update was authorized by Honda. Third time 3 error codes were shown: power, transmission, emission. Screenshots provided to dealer but the car computer did not store the codes after the incident. It appears the software is designed not to store the code for intermittent issues by design. First incident documented along with the bad injector causing cylinder misfire at dealership on 5/18/26. I have video of this inspection sent by dealership to me on this date as evidence. Car taken to dealership again on 6/19/26 with same vibration and error codes. Only software update approved by Honda. 4th of July car began to shake and again provided multiple codes. By the time the dealership was open on 7/6/26 the computer showed no codes and Honda would not authorize repairs under warranty. In the video, the dealership admits to finding a serious problem and they verify it, but they claim they cannot fix it unless the computer gives them a code. We were told Honda programed the computer to not store the error codes which appeared indicating to contact the dealer. I have photos of all and they were submitted to the dealer but it is not enough for Honda to honor the warranty or to fix a known safety issue.

The contact owns a 2024 Honda CR-V. The contact stated that while driving 65-70 MPH, there was an abnormal thump coming from the vehicle and a windy sound. The driver became aware that the sunroof had shattered. The sunroof shade was closed at the time of the failure. The Police informed the contact that there was no object to impact the sunroof to cause the failure. The vehicle was taken to the local dealer, where pictures were taken and sent to a Honda representative and determined that the failure was due to normal wear and tear and a rock chip, which had caused the failure. The sunroof glass was ordered, but the vehicle was not repaired. The manufacturer was contacted and was reviewing the case. The failure mileage was approximately 18,000.

This is the third time this vehicle has experienced wheel lock-up during braking. The first occurrence was over three months ago, while one driver was driving alone. The second occurrence was about one month ago, with a different driver, and a passenger was present who also witnessed the wheels locking; no collision resulted those two times. Both involved the wheels locking during braking and a loss of steering control. On the third occurrence, on June 25, while driving on the freeway, the vehicle ahead braked suddenly. The driver applied the brakes and they initially responded, allowing the driver to slow and avoid hitting the vehicle in front. Immediately afterward, the wheels locked up and the driver lost the ability to steer or maneuver. The anti-lock braking system did not prevent the wheels from locking. Because the vehicle could not be controlled, it was struck from behind by a following vehicle. This defect has now occurred three times over approximately three months, with two different drivers, and has resulted in a collision. It is a recurring, dangerous loss of vehicle control.

I was pulling into a parking space at church. I had my foot lightly on the brake as the idle speed was sufficient to enter the parking space. When I pressed on the brake to stop the car completely the brakes failed and the car lurched forward about 10 ft and hit the church building damaging my front left bumper, buckling the hood and components behind the bumper.