2024 Honda CR-V

On 17 July 2026, I was attempting to park in a handicap parking place at May Washington Hospital Center. The outdoor parking lot is to the right of the hospital entrance and consists of several terraced rows with each terrace a few feet below the one above it. I was halfway into the parking space with my foot on the brake when the car (2024 CRV Hybrid Touring) suddenly accelerated. I pushed the brake pedal but it had no effect. There were no warnings from the safety systems. The front driver side hit a light pole which was the only thing that stopped me from going over the curb completely and dropping down onto the car below. The low speed crash still caused a total loss.

My 2024 Honda CR-V Hybrid experienced a severe total electrical failure that required a complete battery replacement. This massive electrical surge permanently damaged and corrupted the vehicle's infotainment head unit hardware. Ever since this power surge, the vehicle suffers from continuous, dangerous electronic malfunctions. Specifically, the Apple CarPlay and complete audio system intermittently freeze, crash, and shut down completely while operating the vehicle at highway speeds. This instantly cuts off all live GPS navigation, map access, and critical audible and visual vehicle notifications. Even more dangerously, this hardware corruption has caused multiple false activations of the Collision Mitigation Braking System (CMBS), where the vehicle abruptly triggers sudden automatic emergency braking alerts with no obstacles present, creating an imminent risk of a high-speed rear-end collision. Apple Authorized Service Providers have run full hardware diagnostics on my personal smartphone and issued official certificates proving the device has 100% zero defects. Honda Corporate has also explicitly admitted in writing via official chat and email logs that the CarPlay system defect exists on their vehicle's side, yet they claim it is not covered under warranty. Multiple dealerships have actively engaged in constructive refusal to repair. Technicians continuously deflect the blame to my smartphone on paperwork to avoid opening a formal warranty Repair Order, even after I performed complete factory resets on both the vehicle and the device. Under Corporate orders to meet a Service Manager at a different dealership, I scheduled a manager appointment for 11:15 AM. However, the manager intentionally hid and fled the building to evade the scheduled inspection, leaving a severely defective and structurally unsafe vehicle on public roads.

The contact owns a 2024 Honda CR‑V. The contact stated that while driving at an undisclosed speed, the safety sensor became inoperable with no warning lights illuminated. The contact stated that the sensor failure occurred during inclement rainy weather conditions. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000.

On April 25, 2026, while the vehicle was stopped at a red light on [XXX] , the vehicle suddenly became inoperable and displayed multiple warning messages and warning lights. The warning messages included “Brake System Problem” and “Auto Idle Stop System Problem.” Additional ABS/VSA, battery/electrical, and system warning lights were also displayed. The vehicle was occupied at the time, including children, and this created a serious safety concern on a major roadway because the vehicle could not be driven or safely moved under its own power. Police responded to the scene, Honda Roadside Assistance was contacted, and the vehicle was towed to an authorized Honda dealer. The suspected affected systems include the brake system, electrical system, battery/charging system, ABS/VSA system, Auto Idle Stop system, and related control modules. The vehicle is currently available for inspection at an authorized Honda dealer. The issue has not yet been fully diagnosed or confirmed by the dealer. The dealer advised that the battery may need to be replaced before diagnosis can continue. However, the battery may have discharged because the vehicle remained in a fault state with warning lights/system alerts active after the original brake/electrical failure. Therefore, the dead battery may be a consequence of the original failure, not necessarily the root cause. There were no known prior warning signs before this incident. The warning messages and lamps appeared at the time of the failure. A full diagnosis is pending. I am concerned that this brake/electrical/system failure could happen again while driving or stopped in traffic and create a safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Honda CR-V. The contact stated that the first year the vehicle was purchased, while driving at an undisclosed speed, the contact experienced phantom braking. The vehicle was braking independently while there were no vehicles or pedestrians nearby. No warning light was illuminated. The contact stated that on a separate occasion, while driving at an undisclosed speed with the cruise control activated, the vehicle accelerated independently. The contact depressed the brake pedal to stop the vehicle. No warning lights were illuminated. Most recently, the contact became aware that the navigational system was disconnected. In addition, a white screen was displayed. The contact stated that the navigational system operated on the cell phone. The vehicle was taken to four different dealers. However, no cause for the failure was found. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure and advised the contact that a corporate mechanic would be sent to inspect the vehicle. The failure mileage was approximately 7,000.

The contact owns a 2024 Honda CR-V. The contact stated that upon starting the vehicle and turning the steering wheel to the right or the left, the messages "Road Departure Mitigation System Problem - Please See Your Dealer" and "Lane Keeping Assist Problem - See Your Dealer" were displayed on the instrument panel. The contact stated that the failure occurred two weeks after the vehicle was purchased. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was not determined. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 750.

Since purchasing over a year ago Recurring failure of the rear-view backup camera system, resulting in a black and white image, coupled with dangerous malfunctions of the integrated Rear Cross Traffic Monitor (RCTM) system. Detailed Description of Safety Hazard The backup camera image repeatedly reverts from color to black and white, making it significantly harder to distinguish critical objects like pedestrians, curbs, and other vehicles, especially in low-light conditions. Crucially, this malfunction is directly affecting the vehicle's active safety systems: 1. Failure to Detect Cross Traffic: The Rear Cross Traffic Monitor (RCTM) often fails to warn of approaching vehicles, pedestrians, or objects when backing out of a parking space. This eliminates a vital safety feature and creates a high risk of a back-over collision. 2. False Cross Traffic Warnings & Unintended Braking: The system also frequently provides false warnings for non-existent cross traffic, which can cause the vehicle to momentarily lock the brakes up (Auto-Brake) without driver input. This sudden and unintended stopping during a maneuver is unpredictable, startling, and poses a risk of creating an accident, especially if a vehicle is maneuvering behind me. The system was previously serviced, including camera replacement, but the issue returned within a few weeks. This recurring failure presents a serious and ongoing safety defect that requires immediate repair of the core system components (likely the infotainment unit or wiring harness) to restore both the image and the reliability of the safety sensors.

Driver of the vehicle was traveling about 50 miles per hour, Multiple warning notices appeared on the dashboard ranging from Vehicle Stability Assist System Problem, Collision Mitigation Braking System problem, All Wheel Drive System Problem, Electronic Power Steering Problem, Electric Parking Brake System Problem, Brake System Problem, etc., approximately 16 error messages. The front end wobbled, Brakes were mushy, Steering was difficult as if the power steering ceased working. Was able to safely pull off the road. Vehicle was towed to dealer for diagnosis and repair. Dealer pulled codes from the ODB port and it displayed multiple warnings. See attached list of codes from the Dealer Dealer checked multiple systems but was unable to diagnose the cause. Dealer re-set the codes and sent the car home. This could have been a significant safety issue if the event had occurred under different circumstances. Request investigation into Honda to determine if this issue has occurred elsewhere, determined a root cause, and if the manufacturer needs to issue a recall for all affected vehicles.